Stayed here for 2 nigths, oh man!! We regreted badly...
Room stinked, it smelled like dirty bathroom, i never complain about smells anywhere but trust me our room stink, old weird furniture, hard uncomfortable bed, ackward shower, small old tv.
If that wasnt bad enought; first nigth we found one bug on the side table, we overlooked it... we figured it was just an isolated incident BUT second nigth round midnigth after we turned off the ligths, we were waken up by a bug in my pillow!! to our surprise when we turn the ligths on we found 3 big black bugs in the bed sheets!!! we asked for another room, gross!! tired and disgusted, we moved all our stuff to a new room but we couldnt sleep after that, thankfully it was our last night! we couldnt wait to get out that bug hole!. We wanted a refund, it was despicable that we were told that it was our own fault for not asking for another room the first nigth that we saw a bug in the room, Seriously?
Breaskfast was included but it was bad, old bread rolls, old ham n chesses, i was just remembering the bugs from the room, hmmmm i wonder if the food was safe from bugs?
Staff wasnt friendly not helpful either.
It was a good location but horrible hotel. To be clear we werent expecting luxury at all, but for the pricey price we paid, we at least expected a clean, safe, decent place to sleep, this AINT it.
- Official Description (provided by the hotel):
- Situated in the heart of Florence and built on a Templar church, just a few hundred metres from Santa Maria Novella train station and the Fortezza da Basso, the Hotel Machiavelli Palace is the ideal location from which to explore the city's secrets and reach all the major museums and monuments on foot in only a few minutes.Multilingual staff 24h.Rich buffet breakfast.Air conditioned.Exchang service.Wi-fi service and internet point. ... more less
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- Also Known As:
- Machiavelli Palace Florence
- Machiavelli Palace Hotel Florence