I made a reservation in their internet site, twin beds, two people. The price was of course higher than for a single reservation. The confirmation came for a twin...for ONE person. I called over the phone, sent an email to info@rivoli, got a response stating the room was paid for TWO people. Upon arrival, the front desk attendant said I had reserved for ONE person. I told him about my clarification. The supervisor consulted, said NO ! I had to open my laptop and showed the email with the confirmation...and then no apology offered, the clerk stating it was "a Best Western error". The answer was from their own employee ! It took half an hour to check in ! No manners, really !
- Official Description (provided by the hotel):
- Located in the old town of Florence, the Rivoli Boutique Hotel offers class hospitality with charm, as well as spacious and elegantly decorated hotel rooms and suites. The Rivoli Boutique Hotel is a 4-star superior hotel that is set inside a restored 14th-century Franciscan convent, where guests can breath the charming and unique atmosphere of this ancient historic building in the city of Florence. The restoration has highlighted the architectural details dating back to 1500 such as arches and vaults, coffered ceilings and stone columns. Guests are welcomed in an enchanting setting full of cozy atmosphere, embellished by refined common areas, which are conceived as an oasis of tranquility away from the hectic pace of the city. The Internal Patio, which was obtained from a complete renovation of the Franciscan cloister, is now dedicated to relaxation and wellbeing, featuring an unforgettable 20 sqm-whirlpool that is also open during the winter with a constant water temperature of 36° C. The location could not be better, a few steps from the Santa Maria Novella railway station, the Duomo Cathedral, Ponte Vecchio Bridge, opposite the ancient and famous Officina Profumo di Santa Maria Novella, and the most important museums. In addition to the interior elegant and spacious patio, the Rivoli Boutique Hotel guests can enjoy the quiteness of the small "garden of medlar", an exceptional lounge where to spend moments of real relax; in summer time the garden is available for breakfast and dinners prepared and served by Benedicta Restaurant , 3 Michelin forks. ... more less
- Reservation Options:
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- Also Known As:
- Best Western Rivoli
- Best Western Florence
- Florence Best Western