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“Great Hotel, Great Location”

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The Westin Excelsior Florence
Ranked #24 of 422 Hotels in Florence
Certificate of Excellence
Miami Beach
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Great Hotel, Great Location”
Reviewed 23 April 2012

This Hotel is just perfect. Great beds & sheets + a fine bathroom. The hotel view from the top floor terrace is the best in Florence .... the food is a 4 as well. Would go again as the staff is responsive and couldn't ask for more.

Room Tip: Book over looking river
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  • Stayed April 2012, travelled with friends
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Thank Euro555555
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
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  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (300)
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English first
New York City, New York
Level Contributor
74 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 16 April 2012

Rooms are beautifully appointed. Stayed in a Deluxe Suite with 2 balconies overlooking the Arno. Breathtaking to stand outside on the balcony at night. Equally awesome on a sunny morning. (Interestingly, if having double sinks matters, skip the balconies and get a slightly smaller room configuration. Balcony room only had a single sink.) Seems that rooms with separate showers aren't easy to come by, but we were lucky. Tubs all have a hand-held shower spigot with good water pressure in any case.

Through a series of mishaps--which the staff handled as best they could--we were given a room upgrade (after some mild insisting) and that accounts for the knowledge base being shared here with fellow travelers.

As such, I found the pillows (which were new) to be less comfortable than the pillows from the prior room. Direct requests make the most sense to the hotel staff. Can someone get the pillows from the old room (not in service to anyone) and bring them to my new room? Why, yes. King size beds and linens were very comfortable, though the twin top mattresses caused a noticeable sag in the middle which can make cuddling slightly haphazardous because the smaller body (me) can get crushed from falling into the crevice created by the separating mattresses. So, we had to scoot from one mattress top to the other and it felt like the width of my college dorm room bed. But, for sleeping, the comfort was maximal.

Rooms were very clean, though the housekeepers were inconsistent. Sometimes there were 2 bidet towels, other times none. Sometimes, 2 very large bath towels, sometimes just one paired with a smaller version. Who wants to keep calling (and tipping) for these things while on vacation? Not me.

In fact, we tipped generously to all. The average worker in Florence makes about $800 USD a month according to our guide. Florence (and its outskirt suburbs) are not inexpensive places to live. And tourism is the #1 source of income here.

English speakers at the hotel were quite fluent which was a relief since this was our first trip to Italy.

Hotel is located far from the crowded streets and noise, but close enough to all manner of shopping and restaurants. Bring comfortable walking shoes! On one day out, we wandered so far from the hotel, we had to cab it back. Public transportation very reliable, no need to rent a car. Besides, you see more on foot and I think it's easier to find parking in Manhattan, New York. Learn to say Piazza Ognissanti to the cabbie.

A visit to the Excelsior's roof restaurant is highly recommended for the vistas, especially at night. Dress was more formal up there (as were the prices). Food was kind of chi-chi experimental (you don't always know what you're eating from the looks of it). But the service was wonderful. On warmer days, you can sit outside, too. Such a romantic setting, too.

Took a sneak peek at the St. Regis. Different vibe altogether. Modern decor sensibility. Subtlety was emphasized (is that an oxymoron?). We preferred the antiques and chandeliers in the Excelsior's bedroom to the modular furniture and oversize picture books guests could peruse and borrow in the St. Regis lobby. Certainly, the location/views were not different (they're across the Piazza Ognissanti facing each other.)

We really enjoyed our stay at the Excelsior. Check-in and check-out were simple and expedient. The hotel supplied umbrella was a nice touch since it rained most of the days we were in Florence. No worries. Rain wet streets made our photos look like a Hollywood film set.

Room Tip: Our upgraded room would've cost an extra 50Euro a night, but we were comped because of a plumbin...
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  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank GSharpMajor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
29 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 7 April 2012

A beautiful hotel, and one of the finest we have stayed in. Elegant rooms, clean and spacious. The hotel staff were friendly and most helpful. We loved it here.

  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Parker-Toronto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Salt Lake City
Level Contributor
75 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 31 March 2012

For my first - and my only - trip to Florence, we couldn't have done better than staying at the Westin. The St. Regis, which is a stone's throw away, was much more expensive, and I can't imagine what they have to improve on. The Westin is 'old Florence' in many ways, with antique furniture, stunning views of the Arno River, and incredibly gracious staff. Love the piano in the bar every night, love the location. Florence is such a small city - at least all the tourist attractions are moments from each other. You can walk easily everywhere you want to go within 5- 20 minutes of the hotel, and then when you are at the hotel you are not in the teaming, noisy tourist crowds. Perfect spot. If you have not been to Florence, do not consider a taxi ride most places. The streets are virtually all 'pedestrian malls' simply because the tourists are everywhere!

Room Tip: Spring for the river view. Spring for the small terrace, especially if the weather is warm. It's...
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  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank johnandjudy2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York, New york
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 27 March 2012

The Westin Excelsior, Florence, is perfectly situated on the Arno River, a 10 minute walk to the historic center of the city and a 5 minute walk to the Ponte Vecchio. The hotel is most beautiful and the staff are extremely helpful and gracious.

Room Tip: Ask for a room with a river view. The view is gorgeous.
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  • Stayed March 2012, travelled with family
    • Value
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    • Sleep Quality
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    • Service
Helpful?
Thank djsb131
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Westin Excelsior Florence

Property: The Westin Excelsior Florence
Address: Piazza di Ognissanti 3, 50123, Florence, Italy
Region: Italy > Tuscany > Province of Florence > Florence > Santa Maria Novella
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#19 Family Hotel in Florence
#19 Romantic Hotel in Florence
#21 Luxury Hotel in Florence
#30 Business Hotel in Florence
Price range (per night): ₹ 28,164 - ₹ 1,29,409
Hotel Class:5 star — The Westin Excelsior Florence 5*
Number of rooms: 171
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Also Known As:
The Westin Excelsior Florence Hotel Florence
Westin Florence
Florence Westin
Westin Excelsior Florence

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