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“Very high-end”

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The St. Regis Florence
Ranked #14 of 410 Hotels in Florence
Certificate of Excellence
Reviewed 10 October 2017

The hotel is luxurious in the manner of a typical European grand hotel, with formal service, lots of frills, and so on. The rooms fortunately are newish so there are enough power points and other conveniences. Rooms with a river view are superb. And the breakfast is excellent too.

It's slightly further from the usual tourist places, so not the most convenient if you want to walk. And it is naturally pricey but it is worth it if you want a hotel like this.

  • Stayed: October 2017, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank ajuniaxis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
St_Regis_Florence, Guest Relations Manager at The St. Regis Florence, responded to this reviewResponded 15 October 2017

Dear ajuniaxis, Allow us to thank you for having caught and brought to all of us the essence of The St. Regis Florence, a cultural heritage that offers "modern amenities while preserving the historic details" and the inmost soul of the Palazzo Giuntini. Should you ever decide to come back to Florence, please do not hesitate to contact me personally and I will be very glad to assure you another memorable stay with us. Ombretta - The Guest Experience Manager

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27 - 31 of 1,330 reviews

Reviewed 7 October 2017

We would give it six stars if we could. From check-in to check-out, they treated us like the most important guests at the property. John, the man who checked us in, walked us through the whole property to show us the amenities, and then showed us to our room. The concierge was gracious and helpful, and everything at the hotel was immaculate. We recommend the champaign sabering event each night, and they actually let my wife cut the top off one of the bottles. We will be back next time we are in Florence.

Room Tip: Ask for a room away from the housekeeping. They start early and they tend to let the door bang shut...
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  • Stayed: October 2017, travelled as a couple
    • Value
    • Location
    • Service
2  Thank Nick B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
St_Regis_Florence, Guest Relations Manager at The St. Regis Florence, responded to this reviewResponded 15 October 2017

Dear Nick B, We could read this review over and over again.
Thank you for taking the time to tell everyone about your experience at The St. Regis Florence.
We are so pleased that you enjoyed The Champagne Ritual and all the attention John (at The Reception) and The Concierge gave you.
Very much looking forward to your return visit, we remain with our best regards. Ombretta – The Guest Experience Manager

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Reviewed 4 October 2017

We spent the longest portion of our trip in Florence, as it is my favorite city in Italy, so I was very excited. We had come from Rome, where we stayed at a recently renovated 5 star hotel. I was a little bit disappointed upon entering the lobby at the St. Regis in Florence. Parts of the lobby seemed refreshed, and some looked very historic and regal, so the two looks conflicted with each other. We were in a room on the 4th (top) floor, but our view was of the back of the hotel and "courtyard". Luckily, being on the top floor allowed us to just clear the top of the building and be able to see out to the city. But, I was hoping to be upgraded to a room with a view of the Arno, especially because we were staying there mid-week instead of during the weekend. As a Gold SPG member, I would have been granted an upgrade upon availability, but one of the rooms with a view was only available for 1 of the 4 nights I was there. The terrace outside the hotel was a bit sad, we went once for a drink but kept getting bugs in our drink. The location is pretty far from the main parts of the city, not really a close walk to anything (in a relatively small city). Breakfast wasn't included in our room rate, and was so wildly expensive that we only went one time. The one thing that was amazing was the "butler" service. We ordered coffee to our room every morning and it was always on time and they often gave us breakfast pastries as well, which was unexpected and kind. They helped us book a day trip to Tuscany and clearly recommended the same places to most of their guests, but I didn't feel as though I was shuffled into some standard Tuscany experience. The place we went was a family run farm with an incredible winery. We had the most amazing driver, too. I read some earlier reviews that other guests felt this was too standardized, but I can attest that the concierge's suggestions are clearly researched and that is why they are recommending the few places they do. The staff was very kind and pleasant. If you are an SPG member, I would recommend booking this over the Westin. For what it's worth - the Rolling Stones were staying at the hotel at the time we arrived! Very cool.

Room Tip: Book premium deluxe room with view! Worth paying for the extra.
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  • Stayed: September 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
2  Thank Rebecca S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
St_Regis_Florence, Guest Relations Manager at The St. Regis Florence, responded to this reviewResponded 7 October 2017

Dear Rebecca S, Allow us to thank you for sharing your experience at The St. Regis Florence and for appreciating the soft wake-up call with hot drinks every day through our butler’s service.
Regarding the upgrade, as you wisely alreday said, it's upon availability and as you pointed, during your stay with us we had the hotel fully booked due to an extarordinary famous band staying with us.
We hope that you will be back to Florence again soon and we look forward to welcoming you back to the St. Regis.
Ombretta - The Guest Experience Manager

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Reviewed 3 October 2017 via mobile

As one would expect, St Regis strives to be perfect...the St Regis Florence surpassed any St Regis stay I've ever had. From check in to check out we were treated like royalty. Our family was upgraded to a magical suite (111) for being Platinum. Butler service was extremely helpful, especially with one infant and one toddler in tow. Breakfast was plentiful and fresh. Staff were absolutely amazing. The women in the restaurant even helped my husband with the kids one morning so I could sleep in! No task was too small, no detail was overlooked! Will definitely be returning to this incredible hotel! Thanks St Regis Florence for a truly memorable stay!

Stayed: September 2017
1  Thank Danielle R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
St_Regis_Florence, Guest Relations Manager at The St. Regis Florence, responded to this reviewResponded 7 October 2017

Dear Danielle R, Your amazing words leave us breathless: "St Regis strives to be perfect...the St Regis Florence surpassed any St Regis...". Our Team never forget that parents need a little time out and to be pampered too, which is why we offer all the care and the attention the kids need in order to let our dear guest sleeping a bit more!
We are committed every day in delivering the guiding values of St. Regis Brand to our guests. It's an immeasurable honor to know that you noticed it and lived it. Please, do let me know when you're planning your next journey to Florence, so I could have the pleasure to assist you with any of your reservation details prior to arrival. Ombretta – The Guest Experience Manager

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Reviewed 3 October 2017

A true luxury hotel...if you have high standards, they will be exceeded. Location is perfect for foot access to all the important sites and shopping with a view of the river. The hotel accommodations, staff, atmosphere are beyond excellent. A truly outstanding hotel.

Room Tip: Overlooking the river with balcony
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  • Stayed: September 2017, travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank RJPPennsylvania
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
St_Regis_Florence, Guest Relations Manager at The St. Regis Florence, responded to this reviewResponded 7 October 2017

Dear RJPPennsylvania, We are honored and glad to read that we delivered to you on the St. Regis promise of an experience beyond expectation. Very much looking forward to your return visit, we remain with our best regards. Ombretta – The Guest Experience Manager

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Additional Information about The St. Regis Florence

Address: Piazza Ognissanti 1, 50123, Florence, Italy
Phone Number:
Region: Italy > Tuscany > Province of Florence > Florence > Santa Maria Novella
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Florence
#3 Family Hotel in Florence
#5 Romantic Hotel in Florence
#5 Spa Hotel in Florence
#11 Luxury Hotel in Florence
Price Range: ₹ 30,849 - ₹ 62,541 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The St. Regis Florence 5*
Number of rooms: 100
Official Description (provided by the hotel):
Located in a sumptuous palace in the heart of the city, The St. RegisFlorence is a privileged base from which to experience Tuscany'stimeless attractions. A short stroll will bring you to the iconic Uffizi,Duomo or Ponte Vecchio’s elegant jewelry shops. Legendary for its history, Florence’s streets offer inimitable treasures.The St. Regis Florence offers 19 exquisite suites enriched with refinedfurniture and antique artworks, together with 81 elegant guestroomsdecorated with the prestigious Medici, Fiorentino and Renaissancestyles. ... more   less 
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Also Known As:
The St. Regis Florence Hotel Florence
Florence Grand Hotel
Grand Hotel Florence

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