We choose the Promenade as an option for our stay in Florence due to its location, close to the Ponte Vecchio, and some reviews. Regretfully, we came back disappointed. To begin with, upon our arrival, prior to the 2:00pm O'clock check-in, the owner immediately demanded $20.00 euros to store our luggage for less than an hour. Then, once we settled, we found out that if you want additional air-conditioning, there was also another charge, and so on additional surprises were coming, such as no change of towels, lack of hot water in the morning, and worse, no additional toilet paper.
Besides these hicups and surprises, the hotel location is excellent, the rooms ample and access to almost everything is at walking distance, but there are other choices too. If you are going to Florence, leave the Promenade as a second choice.More
- Free Wifi
- Breakfast included