I went there to check in but the place was closed. now one answered the door. we tried to call but no one answered the phone as well. so we went to tourist information center, they tried to call them as well but no one answered. luckily the tourist information center is very good in florence so they booked us another hotel. we had top struggle for almost 3 hours. it was my 2nd destination after rome & was soo stressfull. from outside it looked like a small house & i think they were renting a room out. so its not a proper hostel. i would advise evryone not to book this place as it will be the worst mistake ever. its better to pay more & book another place.