- Free Wifi
- Room Service
I really liked this hotel. It's only 14rooms and we had a very spacious suite. They have great concierge service that is very warm and knowledgeable and caring and we loved them. Breakfast is meticulously displayed and great love and care is obvious. The pastries are delicious, fruit is fresh and they have eggs for us Americans that were very good. You could ask for an omelet as well. I really enjoyed my stay here with just a complaint on housekeeping. We found what looked like a dried up French fry on the floor when we arrived and no bar soap which was highly annoying. The toilet paper wasn't replaced when we came back from our day and little things like this are just not acceptable for maid service. Everything else looked clean and it was ok. We were late for a tour and left a mess when we left one day and she managed to put everything to the side nicely. One evening we smelled something like sewage in the hallway and it extended into our living room which was offputting and it was very hard to sleep with the noise outside. ASK for a room that does not face the street or you will not have a restful sleep unless you get in at 3am. That said, i would probably return because the staff is wonderful but I'd ask for a room not facing the street.
Dear Mrs Sheryl W,
we would like to thank You for the beautiful comments and for the time spent to write nice words about your experience in Palazzo Vecchietti;
Our Establishment is Ideal for spending memorable days in the heart of the old town centre, giving to our Guests the sensation of being “at home” thanks to the professional hospitality that will be granted.
We very much appreciate your comments, in particular those about the service provided from our staff and the excellent words about our Breakfast standard served in ‘Vasari’ room located on the third floor;
We are deeply sorry about the loud sounds coming from the streets through the night, we would like to notify that all our rooms have double-glaze soundproofed windows, but unfortunately the noises mentioned are out of our control; On the other hand we are informing that we have Suites on different side of the streets and some rooms with internal courtyard view, would have been our pleasure to help you in any matter even if we very well comprehend that moving room it’s not pleasing especially when luggage are completely unpacked.
Apologies about housekeeping service, has been a lack from our side an egregious oversight for which we really appreciate that our attention has been recalled about the unpleasant inconveniences;
Regarding our courtesy line we inform You that all our liquid soaps, bath & shower, hair care and creams are available in specially designed luxurious vials of the "Ortigia line” while bar soaps are provided on clients request.
All Guest reviews, especially the discerning ones, are extremely important to improve quality standard and to understand if our job meet Client’s satisfaction.
Giving always high consideration to guests comments, we take the opportunity to repay offering an upgrade to the quietest guest portion available during your next sojourn with us.
Hoping to welcoming You and your family again in our establishment, the Management and all the Staff remains,
We recently spent two nites here and have stayed at vecchietti in the past. This is an amazing and beautiful hotel. It is right in the center of town and we walk over from the train station in 15 minutes. The rooms are very big and include a little kitchen. It is quiet and very comfortable. The breakfast is the BEST and one of the reasons we love staying here. The staff is super friendly and helpful. Always eager to help book a dinner reservation, get a cab, or even as they did this time help us find a nearby store to buy an electric razor for my husband. We live this place and shall return!
we are very pleased to learn how much you enjoyed your stay in Palazzo Vecchietti, and we would like to thank you for sharing this experience in TripAdvisor.
we would like to thank you again for the lovely comments and for the time spent to write a beautiful words about our establishment.
We very much appreciate your comments, in particular those about the service provided from our staff and the excellent words about our Breakfast standard, served in ‘Vasari’ room located on the third floor;
We indeed consider your opinion helpful to grow up and continue our precious work in the hospitality even better.
Hoping to welcoming you again in Palazzo Vecchietti for a longer sojourn, the Management and all the Staff remains with our, warmest regards,
Great location, beautiful rooms, fabulous service and the beds are
very comfortable. They serve a great breakfast and you can also have it brought to your room.
I would definitely come back to this hotel when and if I visit Florence again!
Dear Eileen B,
We really thank you on behalf of the entire staff for your kind words;
It is indeed extremely gratifying to know that our hard work is well recognized by our guests, giving us extra strength to continue our improvements in hospitality, offering a great Florentine experience to Palazzo Vecchietti clients.
Thank you also for your nice comments about our a prestigious luxury Dwelling where attention is always paid to every singular detail.
Glad that you enjoyed your stay with us and hope to have you back in the near future! warm regards,
We stay for 3 nights on September, the room is big and the service is fantastic. The hotel is located at the downtown, and the breakfast is delicious. Everything here are awesome, really thanks for the great hospitality, hope to see you again very soon !
we really thank you so much for your time spent in writing beautiful comments about your sojourn in Palazzo Vecchietti.
There are not so many words to express our appreciation about your experience in our Historical Dwelling, we are so pleased that you had such a special three nights break in September with us!
Thank you also for all your comments about our attentive Staff and delicious morning breakfast; Our location it’s really a plus as we’re a few steps away from all the major attractions of Florence.
Hoping to welcoming You again very soon, the Management and all the Staff remains with our, best regards,
The one bedroom suite is gorgeous. You walk in smelling the refreshing scent of Rosso Nobile from Dr. Vranjes. High ceilings with nice amount of light during the day. It is so close to all the shops and so that was perfect for me! The staff was very warm, friendly and helpful. We love that breakfast (delicious!) was included so every morning we could just grab a quick bite and start our day of adventure. It is a gem!
Thank you for taking the time to write a beautiful review titling it "Amazing suite, close proximity to everything" and thank you also for selecting Palazzo Vecchietti during your stay in Florence;
Guest’s reviews are very important to improve quality standards and encourage us to better satisfy Guest’s needs; We always do our best to improve our services day by day and our Staff is completely at Guest disposal for suggestions, recommendations converting a simple journey in special and unforgettable sojourn in Florence.
It was very pleasing to read your beautiful comments regarding our breakfast standards too! It will be indeed a pleasure to welcome you back at Palazzo Vecchietti very soon, with best regards,