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“Service - Genuine??”

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Metropole Taormina Maison d'Hotes
Ranked #31 of 88 Hotels in Taormina
Certificate of Excellence
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Service - Genuine??”
Reviewed 9 July 2012 via mobile

The hotel in our opinion has shortfalls whilst beautiful overall. We arrived as a family of 4( 2 children ) on a very hot day late afternoon. Our allocated room was a two story suite. The most disappointing introduction of this hotel was to enter a room in where the airconditiong was off and the temperature upstairs about 40!!
It took the AC on full blast two days to eventually cool the suite down. At 850 euros per night not acceptable in 5 Star language!!
We felt the staff generally forced their smiles and were accommodating only if asked - very uncomfortable ambience!
Maybe the staff should all take a leaf from the branch of the wonderful waitress serving breakfast. She was efficient, engaging and incredibly friendly - 5 Star service!!!!!
The hotel itself is perfectly located and extremely well maintained.
Rooms are spotless!

  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GauchosCrew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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340 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (53)
Date | Rating
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palm springs
Level Contributor
23 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 29 June 2012

Yes, its expensive. You're in Taormina, Sicily. You know when you pass by a hotel that you arent staying in and you have hotel envy? That didn't happen when we stayed at the Metropole. Fresh, stylish, beautiful, friendly and unpretentious (for a 5 star European hotel) this is what you hope for when you think boutique hotel. The views spectacular, the energy was young and eager to please. Huge points for the linen sheets that were changed daily- the incredible shower with LED lights and the waterfall shower heads. Front desk staff gave great recommendations off the beaten path and the lunch we had on the sublime terrace was a small fortune but some of the best food we had our entire stay. We had three rooms (traveled with friends)- all different and all great. Only negative is the owner is very present and he could smile and be a bit more welcoming. Seemed like he was constantly surveying and waiting for the staff to mess up. Made me a little nervous.

Room Tip: book it on tablethotels.com and they give you a complimentary upgrade if available
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  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank taruccia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Prangins, Switzerland
Level Contributor
115 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed 19 June 2012

The hotel is located right in the center of the walking street. There is no better place to be able to jump into the crowed streets of Taormina, but still have a quiet place to chill.
We were nicely upgradet from junior suite to a suite. The only minus point and the reason for my 4 stars and not 5 is that we had no balcony. This was such a pitty for such a magnificient view..
I actually booked the junior suite cause it has balcony.
Breakfast "à la carte" is a +

Room Tip: Insist for balcony room.
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  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Steve H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Prangins
Level Contributor
45 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 19 June 2012 via mobile

Very nice unique hotel on the main street of Taormina. Not very big, but cute and cozy. Nice view, lovely terasse lounge, amais hall(in the evening live band play there jazz). Amaising room(they upgraded our booking to junior suit for free). We spent there very pleasant weekend.
Few things to think about:
-price seems like too high
-those small streets r enormously ocupied(i would say poluted) with tourist when some cruise ships stop there. Its impossible to moove there. The same situation with beach! Ull have to drive,to find goood access to the sea.

  • Stayed June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Semka D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 11 June 2012

The position of the hotel is great but the service, rooms are not. The fit out & service is not up to it. The little bits are missing everywhere. Its just not up to it in every angle. Its nice but the rates are about 40% too high

  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank Len W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Metropole Taormina Maison d'Hotes

Property: Metropole Taormina Maison d'Hotes
Address: Corso Umberto 154, 98039, Taormina, Sicily, Italy
Region: Italy > Sicily > Province of Messina > Taormina
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#22 Luxury Hotel in Taormina
Price range (per night): ₹ 22,928 - ₹ 78,279
Hotel Class:5 star — Metropole Taormina Maison d'Hotes 5*
Number of rooms: 23
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Also Known As:
Metropole Taormina Maison d`Hotes Hotel Taormina
Metropole Taormina Maison D'Hotes Sicily

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