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Mercure Palermo Centro
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Reviews (1,997)
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All reviewsmodern hotelvia romafree wifigood sizelarge balconycakesitalian hotelscannoliexcellent locationlobby areawalking distanceside streetbreakfast was includedcentral locationperfect hotelhop on hop off busspacious room
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Reviewed 14 May 2018 via mobile

Nice hotel but the beds can best described as painful. The matress is hard and could be described as prison mattress quality. We're looking forward to going to our next hotel for some back relief.,.,............

Stayed: May 2018, travelled as a couple
Thank David H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndreaStancato, General Manager at Mercure Palermo Centro, responded to this reviewResponded 4 weeks ago

dear Mr David,
Thank you for taking the time to share your feedback.
Our matress are all new they have less than one year, probably they are hard for this reason but you are the first who had problems.
I'dont know how hard are prison matress I have never slept there, if you did it I don't think that our rooms looks like cells.
I hope you will be free to come back to our hotel :)

Sincerely,

Andrea Stancato
Direttore/Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 May 2018

Went to Mercure Palermo Centro with a group. There was an issue with a guest, and Gaetano was very helpful in providing a solution. He was friendly and professional and dealt with the issue in a calm manner.

The hotel is in a great location, with many restaurants within walking distance, as well the post office and the old downtown area.
The rooms are modern and clean.

  • Stayed: April 2018, travelled with friends
    • Value
    • Location
    • Service
Thank Sama M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 May 2018

The room seemed big, but not very clean and the mattress was old and uncomfortable.The layout was strange, so the T.V. was badly placed and the space was very litte furnished. During the breakfast, the service girl looked angry and didn't ask anything, so my wife had to ask her to bring some milk and a cappuccino.

  • Stayed: April 2018, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank Ignacio_11_2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndreaStancato, General Manager at Mercure Palermo Centro, responded to this reviewResponded 4 May 2018

Dear Mr Ignacio,

Thank you for taking the time to share your feedback!
While I wish you had a better experience, it is feedback like this that we learn from and use to improve.
We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short.
If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

Sincerely,

Andrea Stancato
Direttore/Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 April 2018

Not a 4 star hotel
Very Basic breakfast, waiter seats guests in different areas, by their nationality
Room had poor Air conditioning+ no ventilation in the bathroom+ bad smell from outdoor when trying to leave windows open
Location was central city so lots of noise
Waitress refused to serve us a bottle of wine at the bar after midnight
Housekeeping very nice. Room very clean. Reception good.
I ordered pasta at the restaurant- no taste



  • Stayed: April 2018, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Laila-Alexandra D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndreaStancato, General Manager at Mercure Palermo Centro, responded to this reviewResponded 1 week ago

Dear Guest,
thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 April 2018

We enjoyed the Mercure Palermo Centro for many reasons. Great rooms (ours had a spacious balcony) with an updated theme in what is a very old city. Valeria at the front desk was outstanding at her function. She had perfect information for us as we were new to Palermo and helped us to have a great stay. Restaurant was good for dinner and the breakfast was very nice. Fresh Sicilian Oranges with a machine to squeeze them on demand was perfect!

  • Stayed: April 2018, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank kenm323
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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