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All reviews opera house long flight of stairs great location small hotel breakfast served in the room your luggage pedestrian street welcome drink no lift each morning the hotel staff first floor rental car a wonderful stay lovely hotel within easy walking distance sitting area
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Reviewed 20 April 2018

We stayed at this hotel over the Easter period 2018 for two weeks. The Hotel staff were very kind, helpful and professional. They were particularly good with our 6-year-old daughter. Situated in the Piazza Verdi opposite the Teatro Massimo, the hotel has brilliant vicinity. The Piazza is so well used, from our balcony we viewed it all - live music, comedy/theatre performances, local boys playing football, the daily 'Passeggiata' and even a demonstration on equal pay for female scientists! There is a certain faded glory about the hotel building, but this all adds to the charm. We really enjoyed our stay here. Grazie mille a tutti!

Room Tip: The rooms with piazza view are more fun but I am sure the back rooms would be much quieter.
  • Stayed: April 2018, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
4  Thank LuciaSJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Massimo Plaza H, Receptionist C. at Massimo Plaza Hotel, responded to this reviewResponded 21 April 2018

Dear Guest,

let us thanking you for having spent such positive words you have kindly left about your stay at our hotel.
It so important to us know that you have really appreciated our staff, the perfect location of our hotel and the amazing view of your room.
It was a real pleasure for all of us to have hosted you at Massimo Plaza Hotel, especially your wonderful child.

Yours sincerely.

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Reviewed 16 April 2018

We loved staying here at the start of our holiday - the hotel is right in the heart of the action. This does mean - to be fair - that it can be a little noisy at times, but the double glazing was pretty good, and I would recommend earplugs. The plus point is that you can turn straight out of the hotel into the evening passeggiata. Service was exceptionally friendly and efficient, and we loved the breakfast in the bedroom: lots of nice ingredients delivered to your door at the time of your choosing.

  • Stayed: April 2018, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank PaulMartinMurphy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Massimo Plaza H, Receptionist C. at Massimo Plaza Hotel, responded to this reviewResponded 21 April 2018

Dear Guest,

thank you so much for your kind words about your stay at Massimo Plaza Hotel.
We are happy that you enjoyed the location of our hotel, the breakfast served in your room and the staff. We daily work in order to reach the complete satisfaction of all our guests.

We really hope to have the pleasure to welcome you again soon.

Yours sincerely.

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Reviewed 28 March 2018

First the plus points: location, excellent (an easy walk from airport bus stop number eight); staff helpful and friendly; cleanliness very good. A decent sized room and a large bed. For us the breakfast was a big negative -- you are encouraged to take it in your room as their breakfast room is so small. So, beyond ordering a 'sweet or savoury' breakfast there is no choice and what was delivered was distinctly average. Also, the shower head in our room couldn't be directed properly as it flopped down. The hotel was decent value for money and we'd recommend it for a one or two night stay but no more.

  • Stayed: March 2018, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank Cheddar111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Massimo Plaza H, Receptionist C. at Massimo Plaza Hotel, responded to this reviewResponded 31 March 2018

Dear Guest,

Thank you for choosing our hotel during your stay in Palermo, for having appreciated its location, the staff and your room.
We are sorry about the shower head, but if you had informed us we would have immediately found a solution.
We apologize for the inconvenience, we work hard to make pleasant the stay of all our guests.

Yours sincerely.

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Reviewed 7 March 2018 via mobile

Our 4 day stay at this hotel was great! What made our stay so comfortable was the wonderful staff! They went out of their way to make sure we were comfortable and taken care of! The location of this hotel is perfect! Would stay here again! Thank you Francesca for all your help during or stay!

Stayed: March 2018, travelled as a couple
Thank saffysweetheart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Massimo Plaza H, Receptionist C. at Massimo Plaza Hotel, responded to this reviewResponded 31 March 2018

Dear Guest,
thanks a lot for the very beautiful review.
We are really happy that you like our hotel and in particular the staff. We love this work and for this reason we do our best to guarantee a pleasant stay for all our guests.

We hope to see you soon.

Yours sincerely.

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Reviewed 11 February 2018

What to expect at the Massimo Plaza Hotel. Expect a positive experience. The location is perfect to explore downtown Palermo. Directly opposite the Teatro Massimo. In the heart of the pedestrian walking district. 15-30 minute walk to just about everything. Perfect. Expect warm and welcoming service. The hotel is small so not much for staff. Everyone at the front desk was helpful. Plenty of local suggestions. Order a cab no problem. All speak perfect English. Breakfast ordered night before and delivered to room exactly when requested. The rooms are good. Average size by European standards. Clean. We had an issue with our bathroom and were promptly relocated to another nice room. I’d recommend the Massimo Plaza to absolutely anyone visiting Palermo.

  • Stayed: February 2018, travelled with friends
    • Location
    • Rooms
    • Service
Thank MrGaucho1987
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Massimo Plaza H, Receptionist C. at Massimo Plaza Hotel, responded to this reviewResponded 13 February 2018

Dear Guest,

We're really satisfied about your appreciation of our hotel about its position, the rooms and the breakfast.
The staff thanks you for the nice words you wrote to them.

Hoping to be chosen again for your next trip to Palermo,

Yours sincerely.

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