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UNA Hotel Palace
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Reviews (1,842)
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Show reviews that mention
All reviewsrooftop barexecutive roomroof restaurantvia etneamount etnasicilian breakfastlight switchesfree upgradethe main streettwo floorscentral locationper dayexcellent hotelwould highly recommend this hotelreception stafftop floorcomfortable hotel
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677 - 682 of 1,842 reviews
Reviewed 20 June 2012

I was working around the Med and the ship docked in Catania. I walked around looking for a decent Hotel close to the centre of town and found the UNA Palace. Great hotel, clean, friendly, good amenities. Right in the heart of Catania so a short walk to all the shops, cafes, restaurants. Good breakfast included in the room cost.

I had some obscure work tasks to do and the staff went above and beyond to help me (I have no Italian languiage!!)

Downsides. Internet costs 18 Euro for 4 hours. Don't know if that is warranted in the 21st century. A single load of laundry I sent out without checking cost 97 Euro (ow!!)

Generally though, two thumbs up. Gold Star. Well done.

Room Tip: I stayed there twice. All rooms seem to be sound proof and good air con so any room is good.
  • Stayed: June 2012, travelled on business
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2  Thank Geoff D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 27 June 2012

Dear "Geoff D",

It has been a pleasure reading your detailed review which is so important to us. It is not clear from your comment if you had the chance to have a look at our roof panoramic restaurant, a perfect atmosphere to work in while enjoying a beautiful view over the town and mount Etna.
I am sorry if you were not happy with the extra cost for internet access. Its our company decision to offer a good service especially in terms of security while being online, although this includes an extra cost. However based on your comment I would like to inform you that its possible to find special offers package on our website which can include internet.
Please contact us directly next time you would like to book with us and we make sure to address your booking on your specific needs.

Thanks again for your review

Kind regards
Valentina Lanza
Guest Relation

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 May 2012

Really liked this hotel and would not hesitate to stay here again. Could walk around the city as the hotel was very central. Restaurant was good for dinner and also breakfast.

  • Stayed: October 2011, travelled with friends
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Thank slwityk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UNAHotelPalace, Direttore at UNA Hotel Palace, responded to this reviewResponded 5 June 2012

Dear Mrs. "Jslwityk",
we are really happy that you enjoyed your stay in our hotel for its central position, its facilities and services, such as our panoramic Etnea Roof restaurant, which offers to our guests both delicious local food and an amazing ambiance in the core of Catania city.

It has been a pleasure to have you here as our kind guests and we hope you will stay here again in the near future.

Best regards
Massimiliano Torre
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 May 2012 via mobile

Nice facilities but very business and sales orientated, sterile and bland with pretentious staff and be prepared for being charged for any extras.

We booked this hotel for the last night on our honeymoon and based on the strength of the reviews on this site.

We phoned and were told there was only an executive room available but on arrival discovered there were standard rooms available which suggested some dishonesty.

The room was very expensive and facilities were good plus bed was very comfy but the whole hotel lacked any character.

The breakfast was surprisingly bad, I had my first powdered scrambled egg here. Yuk :-(

The staff were very pretentious and the level of service was terrible possibly because we were two honeymooners on a one night trip as opposed to a business trip for several nights.

As a large business orientated hotel we had hoped for free wifi but were charged for just 30 mins as we checked into our flights!

Nice roof bar but but expect uninterested staff and extortionate prices. If service and the personal touch is inportant to you, try somewhere else and take the previuos reviews with a pinch of salt.

From a genuine review

  • Stayed: May 2012
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Thank chunners
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UNAHotelPalace, Direttore at UNA Hotel Palace, responded to this reviewResponded 19 May 2012

Dear Mr. Chunners,
I Personally tried to contact you by tripadvisor Message to understand The reason to write Two reviews absolutely indentical but i not received any replay.
your review is very important for us because we believe that it will be a valuable contribution to improve us where it is necessary.
However, I would like to assure you that it is not our habit to make any distinction of customers because all our guests are equally important.
I apologize if you have felt a certain detachment, our warmth and hospitality have always characterized us as also underlined by lots of positive reviews on Tripadvisor, anyway my staff tries to interpret our guest's desire and his willingness to interact, probably during your short stay it will simply maintained some discretion to respect your privacy, serving you in the best way.
It has been my concern to verify your reservation with regard to availability that you can find even in any web sales channel and if in that moment it was given to you an Executive room, it would be surely the only type available.
Meantime, it may happen that the in the hotel receive cancellations and different types of rooms can be relisted, however, this does not necessarily mean that the price of the room at the arrival was lower than yours even for a different room type, our transparency in commercial terms is well- known and easily verified.
I wish you will be in future our guest again and I am at your disposal with all my staff for any explanation"

Best regards
Massimiliano Torre
General Manager

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Reviewed 15 May 2012

We had dinner at the restaurant on 13 May - degustation 5 course menu for €33 was unbelievAble value. Started with a glass of sparkling wine, followed by five delicious courses and included a bottle of white wine. We arrived early (9pm) and enjoyed a drink on the terrace before being escorted to our table. The restaurAnt is on the roof of the hotel and has fabulous views. The service was fantastic and the chef delivered the first course and welcomed us to the restaurant. Fantastic experience!

  • Stayed: May 2012, travelled as a couple
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1  Thank MMF1810
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UNAHotelPalace, Direttore at UNA Hotel Palace, responded to this reviewResponded 19 May 2012

Dear Mrs. Elaine,
Thank you for taking a few minutes of your time to tell All tripadvisor travelers your positive experience especially For our food's quality, The beautifull location of panoramic restaurant, good service and warm welcome.
Your positive review encourages us to do our best!

Grazie!

Best regards,
Massimiliano Torre
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 May 2012

Stayed here after four nights in Palermo; what a relief. Yes, this is centrally located and, comfortable, but the best part of the Una Palace is Rita in guest services. She helped us in numerous ways and occasions. She recommended restaurants and tours and answered all questions and problems personally. Thanks, Rita!

Stayed: May 2012
1  Thank ldmcgoy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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