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“Nice room but location and food lets it down” 3 of 5 bubbles
Review of Hotel Nettuno

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Hotel Nettuno
Ranked #22 of 50 Hotels in Catania
Youghal, Ireland
Level Contributor
42 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“Nice room but location and food lets it down”
3 of 5 bubbles Reviewed 1 June 2012

I was here for four nights as part of a group tour on a half board basis. Breakfast was just standard and if you weren't down before 9.15 then you missed out because when food starting running out it was not replenished. Dinner the first night was fine but the second two nights were revolting. They say they are four star but not for food in my books...by a mile.

The location is a €20 taxi ride from the old town. Busy road in front but a nice view to the sea. There is a "hop on-hop off" sightseeing bus that stops close to the hotel which is only €5. There are few coffee shops and bars close to the hotel.

Room was clean and nicely furnished. Reception staff were professional but the restaurant staff were quite off-putting and it seemed like being a guest was a real ordeal for them.



...

  • Stayed May 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank honeybee1231
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Direttore at Hotel Nettuno, responded to this review, 25 June 2012
Dear Guest
We thank you for commenting your experience during your stay at the Hotel Nettuno on Tripadvisor.

Our main objective is improving day by day our service in order to satisfy better our guests through their experiences and their reviews.

We regret if in some occasions your experience with our breakfast and dinner service was not up of your expectation, although you confirmed that the first dinner was fine.

Unfortunately sometimes when there are more groups eating at the restaurant at the same time, it’s hard to keep the buffet fully replenished and with the rest of service, so we apologise if that happened in some circumstances.
Our restaurant waiters are always attentive and polite, probably the restaurant fully booked by groups at the same time created some difficulties in the service.
Please also do not underestimate the problem of communication in a foreign language (like English) that sometimes, during peak hours, for young waiters, may become a real ordeal for them, in terms of misunderstanding, confusion and waste of energy.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (23)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Bedford, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed 27 September 2011

We visited this hotel last week and stayed just one night - we were due to spend a week there. The hotel is situated on a main road which separates it from the sea. You can't say beach as it is just rocks covered in rubbish. The location is dreadful. No bars or restaurants just a few tatty looking panini vans. Pavements in pieces with large pot holes, surrounding buildings in poor repair. Hotel very tired and shabby. Rooms outdated, skirting boards missing, two rusty chairs on a balcony, dead plants in balcony boxes, no drawers, only tepid hot water.......just horrible in every sense.

  • Stayed September 2011, travelled with family
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
3 Thank michele s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Catania hotels

Birmingham, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed 27 July 2011

Stayed here for 5 nights at the end of our italy tour. The hotel seems quite geared towards business functions and wedding receptions, not really to foreign travellers. Reception seemed constantly put out by us asking small things...where to get the bus, and we were disappointed that when we asked for a map, it was just handed over without them pointing out the are, right in the city centre that is a NO GO at night! We accidently walked into it on our first night and it was full of prstitires, pimps and men with knives in hands. and a burning car! It is just things like that which would of made a big difference to our stay here. also, in the summer the inside bar isnt open, just the pool bar is but every single night there is a wedding/function/party by the pool so didnt really feel like we could gate crash for a drink! The rooms and bathrooms to me were not 4* and not too sure what we paid extra for when we booked as there was nothing special about it. So, dont want to be all negative...pool was nice, area (once you get used to it) has a few good places to eat which are cheap and very friendly (and our italian is very basic!) but make sure you reaslise it is not touristy, so no english translations! Restaurant staff were nice in the morning and the breakfast was good.

So, I would stay here again, now I know the area, the city, etc but do realise, that this seemed to be more of a 3* hotel (in english terms anyway), and it is about 2-3km from Piazza Dunno which was about 15 euros. there are buses outside but you never know how long it will take to arrive...we waited an hour!

  • Stayed July 2011, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank vcb1981
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
newtownards,n.ireland
Level Contributor
53 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed 27 September 2009

i spent 3 days at this hotel in july and really enjoyed it.the location is superb,right on the sea front with private access to the lava/rocky sea shore.the taxi ride into catania is only 10 euro.our room was good with a sea view,the pool was excellent and the staff at the poolside bar were really friendly and helpful ,and surprisingly the prices were very reasonable.however the front of house staff were not really friendly .however a real revelation was the restaurant - very good-though it is a pity that not many guests used it as the food was way better than anything we had in catania.a problem though was complete lack of internet access-which was a real pain.

  • Stayed July 2009, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank tigerdw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scotland
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 bubbles Reviewed 16 September 2007

We stayed at the Hotel Nettuno for 7 days in mid-September. We wanted somewhere in/close to Catania with a beach/pool. Overall we had a good stay and the staff do put in a lot of effort. There was a sense that this could be a really good hotel if they would just sort out a few things.

I'll start with the good points. The hotel was clean, it has a decent sized pool, and it has access to a private 'beach'. The 'beach' is actually just decking on top of the rocks with steps going down into the sea. Sun loungers and towels are provided and there is a life guard. It is nice, although quite small and could probably only hold 20-25 people at any one time. The staff on the front desk were good and very helpful. The majority of them spoke decent English. The restaurant was good with views of Etna. Our room was an okay size with a balcony overlooking the sea. The decor was slightly dated, as was the TV but there was a Sky box and it had a good range of channels. The standard of cleaning was high, to the point of cleaning the hair out of hairbrushes!

The area around the hotel has a small fairground (although it doesn't open until later at night), there were a few restaurants around it, a late night market selling all sorts of stuff, and a supermarket next door.

Now the bad points - in no particular order.

Firstly, there were a number of instances where attention to detail was poor. When we arrived the TV/Sky box in the room wasn't connected and there cables where all over the place. Once it was connected we had to get the remote control from reception - except they forgot to put batteries in it. We used the plastic cups in the room and the cleaners forgot to replace them. Nothing major but enough to be annoying and give you that sinking feeling when you need to speak to reception for the 3rd time in a day (although as noted above nothing was ever a problem to resolve).

Secondly, the breakfast was pretty basic. The breakfast cereals were substitutes rather than brands and served in little tiny bowls. There was a very limited range of food, and once it was gone it was gone so you arrived late at your peril. It was surprising given that the restaurant was so good.

Thirdly, if you want to use Catania as a base and travel around this is not the hotel for you. I've read in a couple of places it's 600m from the historic centre. I think they've missed out a zero. The train station is a good 30 minute walk away (10-15 Euro by taxi dependent on whether you have luggage), and the main centre of Catania is another 15-20 minute walk beyond that. You can reach one of the main shopping streets in about 15 minutes but it's nowhere near any of the sites. There is bus stop beside the hotel and one bus that runs all day until after 11pm (No. 534). The bus takes between 10 and 25 minutes depending on the traffic. It supposed to come every 20-25 minutes but we waited as long as 40 minues for it. In a typically relaxed Sicilian way you'll betold that the bus comes 'when it comes'.

One other thing to mention is that it does promote itself as a business and conference hotel. While we stayed there were 3-4 weddings and several conferences. The main issue here is that the pool area and the reception area for weddings are connected so the wedding guests use the pool area. On one day we had to go through the wedding party (in our swimming costumes) to get to the pool.

  • Liked — Beach and pool facilities
  • Disliked — Location
  • Stayed September 2007, travelled with family
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Check-in / front desk
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
5 Thank DWAH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Nettuno

Property: Hotel Nettuno
Address: Viale Ruggero di Lauria 121, 95126 Catania, Sicily, Italy
Phone Number:
Region: Italy > Sicily > Province of Catania > Catania > Ognina-Picanello-Stazione
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 On the Beach Hotel in Catania
#7 Family Hotel in Catania
#15 Luxury Hotel in Catania
Price range (per night): ₹ 5,428 - ₹ 9,940
Hotel Class:4 star — Hotel Nettuno 4*
Number of rooms: 101
Reservation Options:
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Also Known As:
Nettuno Hotel Catania
Hotel Nettuno Catania, Sicily

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