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All reviews great location the main shopping street via mazzini old town lovely hotel breakfast buffet inner courtyard superior room good size single room first floor central location the air conditioning loved this hotel major attractions reception staff beautiful city
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Reviewed 10 February 2018 via mobile

Came to town for the carnival. Spent two lovely nights in the hotel. Room was big and comfortable, wifi ok. Staff was very very helpful with where to go, what to do and where to eat. I would come back for sure

Stayed: February 2018, travelled as a couple
Thank otietz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 February 2018 via mobile

This hotel has a wonderful ambiance with a very nice lobby. We found the staff to be very nice and helpful. Our room was very nice except for an unpleasant smell from the bathroom. The room was very hot even after we turned off the heater so we opened the window to cool it down. Breakfast was good with a wide variety of choice but skip the scrambled eggs which are probably powdered. The hotel is in an excellent location in the center of the old city. We loved Verona.

Stayed: February 2018, travelled as a couple
2  Thank lpennin104
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 February 2018

My wife and I had a great stay in January 2018 , the hotel is bang in the centre but still accessible right to the door by taxi. Hotel is beautiful and staff very good. Very short walk to all the shops, bars, restaurants and tourist attractions. Was only 10 Euro taxi ride from station and 30 Euros to Airport. The complimentary drinks served between 1pm and 5pm were a lovely touch. Room was really nice , so would recommend as a great central location in Verona.

Room Tip: Room was still peaceful despite central location
  • Stayed: January 2018, travelled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank Emma D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 February 2018

The stench coming from the toilet and the tea set equipped with plastic cups were not exactly what you would expect from a "Grand Hotel".

However, the worst experiences were due to the staff. From the very beginning, we were disappointed. Upon arrival, the lady at the reception asked us the IDs and did not provide any information nor gave us a map of the city, which we read was going to be offered to all guests. The porter who was supposed to help us with the luggage just showed us where the lift was.
In the morning of our last day in the hotel, we went out for a walk. Once back, well before the check-out time, we asked for the keys of the room at the reception and, instead, the receptionist quite bluntly presented us the bill, without even asking us whether we were going to check out on that moment. We looked at her in surprise, but she continued by rudely asking whether we had anything from the minibar. We had the clear impression of being kicked out. We do not understand how the other guests can stand such a shameful and unprofessional behaviour!

  • Stayed: January 2018, travelled as a couple
    • Location
    • Sleep Quality
    • Service
4  Thank valepgi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelAccademiaVerona, Direttore at Accademia Hotel, responded to this reviewResponded 2 February 2018

Dear Mr Valepgi,
I’m very sorry that we missed your expectations. Your comment got me by surprise and does not respect our usual standards, nor our procedures towards guests.
Should one of our staff member have given you the feeling of being been impolite with you, I sincerely apologize.
Anyway, I’ have checked the info and rates that were given you and herewith confirm the correctness of them.
Please, feel free to contact me directly, should you come back to Verona (e-mail: direzione@hotelaccademiaverona.it)
Best regards.
Sara Pellegrini
Director Hotel Accademia

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 February 2018 via mobile

The Book of Proverbs....” The confession of sin is the beginning of Wisdom. “ We confess ! This hotel is number one. We are here now for a return visit. Many thanks to the entire staff for holding our room during a stormy night in Verona ! Numero uno ! Brava in Italia.

Stayed: February 2018, travelled as a couple
Thank TheRomanWarrior
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelAccademiaVerona, other at Accademia Hotel, responded to this reviewResponded 3 February 2018

Dear Romanwarrior,
we confess, your words touch us. We can only say, thank you for your words of appreciation.
Looking forward to welcoming you again, we remain with best regards.
Anna - Customer Care Office

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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