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All reviews juliet's tomb each evening small balcony modern hotel air con parking permit minute walk walking distance recommend this hotel welcome drink cakes stayed here for nights train station quiet area roman arena the hotel staff the breakfast area
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Reviewed 15 June 2017

We enjoyed our stay our room was on the third floor unless we opened the window it was quite. As it was hot outside the air con was much appreciated cleaning of the room was done well and the lady who cleaned it was friendly and polite, which was the same for all the staff, which made it a very pleasant stay. The receptionists could not have been more helpful finding train times, places to eat and helping to arrange wine tours. We found the breakfast to be of good quality with fruit, meat, fresh rolls and pastry's with plenty of choice of drinks and the staff attentive to what was required. We would recommend this hotel and if we return to Verona would stay there again.

  • Stayed: June 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Hazel-Jim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arimontri, Responsabile relazioni con la clientela at Best Western PLUS Hotel De Capuleti, responded to this reviewResponded 16 June 2017

Dear Hazel-Jim, thank you very much for having chosen us and for your kind review, we're glad everything was fine and you enjoyed your stay! We wish you could come back and see us soon, kind regards, Arianna/Guest relator

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 June 2017 via mobile

This hotel would have been OK...it is well situated, clean and the rooms are not too small with modern bathroom facilities, BUT we could not understand why Management thought it wise to have FULL CONTROL of the air conditioning. The temperature outside was in the mid-30's (hot) and the room became unbearably hot...when we asked for the air conditioning to be switched on, it was switched on but TURNED OFF soon after??? Polite ignorance of this fact was conveyed by Reception staff to us...

In addition, we found the Management's rules, in particular the holding of Passports until departure, ridiculous and somewhat insulting to this hotels' guests...especially when payment of the room was FULLY MADE before and confirmed. In addition the Reception refused to return the Passport, until the Car Parking Ticket was returned... RUDE lack of trust in clients' honesty!!

All we can conclude is that Management thinks that the people who choose to stay in this hotel may have dishonest intentions... RIDICULOUS....

Stayed: June 2017, travelled as a couple
Thank Kanga70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arimontri, Responsabile relazioni con la clientela at Best Western PLUS Hotel De Capuleti, responded to this reviewResponded 15 June 2017

Dear guest,
we apologize for the AC inconvenience, we surely try to solve it.
About the other complaint about passports, that has been as I see the major problem for you, I would like to point out that hotel managment probably is not RIDICULOUS, RUDE and SUSPICIOUS as you wrote... Maybe this prassi had been put in practise because it happened so many times that people simply forgot to give us back permissions and left.
Did you contemplate this possibility BEFORE INSULTING MANAGMENT?
Moreover, we see many many guests everyday and I can assure almost nobody complained about this hotel rule or considered it a LACK OF TRUST.

In all the world and in all the businesses there are different rules and prassi more or less reasonable for users, but people accept them and stop. Only in turism industry users suppose to know and do better than workers how thinghs should or shouldn't be.
We serenely accept tips, advice, complaints for a bad service and try to improve us, but when people say that hotel, room, facilities and location were ok but... and start to explain us how we should work - moreover insulting- I think is not management "RIDICULOUS, RUDE and SUSPICIOUS" (your words) but guests wiseacre.

In the end, if you didn't want to leave one passports (WE ASK FOR JUST ONE, NO TWO) at front desk for all your stay, you could simply refuse the parking permission and park in the public parkings near the hotel.

Kind regards,
Arianna/Guest relator

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Reviewed 12 June 2017

Clean and bright, as expected for a Best Western. Bathroom was small, but had all amenities. Our room on the 2nd floor had a private courtyard - great for hanging out the washing. Staff very friendly. If you are travelling by car, remember to ask for a free parking voucher.

Room Tip: Some 2nd floor rooms have a private courtyard sitting area
  • Stayed: May 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank JimandBunny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arimontri, Responsabile relazioni con la clientela at Best Western PLUS Hotel De Capuleti, responded to this reviewResponded 15 June 2017

Dear Jim&Bunny, thank you very much for having chosen us and for your kind review, we're glad everything was fine and you enjoyed your room! We wish you would be again our guest in the future, Kind regards, Arianna/Guest relator

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Reviewed 12 June 2017

Very modern hotel with a small bar, welcome drink, good breakfast facilities and very close to Verona's main attractions. My room was very big and well appointed, shower to die for! It was quite expensive at 200EUR/night when I stayed and I don't really know why as compared to Milan it's double the price, albeit it is in the centre.

Room Tip: I had a room on the first floor which had a terrace which was great (as a smoker). Would be good also for morning coffee etc.
  • Stayed: May 2017, travelled on business
    • Location
    • Cleanliness
    • Service
Thank Garry C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arimontri, Responsabile relazioni con la clientela at Best Western PLUS Hotel De Capuleti, responded to this reviewResponded 15 June 2017

Dear Garry, thank you very much for having chosen us and for your kind review, we're glad everything was fine and you enjoyed your stay! Prices change everyday on the basis of period, concerts, festivities, etc and Verona in general has got this kind of prices, I don't know in Milan :)
We wish you would be soon our guest again in the future, kind regards, Arianna/Guest relator

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Reviewed 21 May 2017

Just had a weekend break at this Hotel, Location good, 5mins to Arena, small bar, but "Happy Hour" free drink each evening.we,found reception staff excellent, breakfast was good, plenty of choice, even had bacon n scrambled eggs..our .room was at the back and very quiet, small but immaculate, clean sheets every day. one small gripe,was air con not very good. altogether a lovely weekend hotel break.

  • Stayed: May 2017, travelled as a couple
    • Value
    • Rooms
    • Service
Thank 62jennywren
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arimontri, Responsabile relazioni con la clientela at Best Western PLUS Hotel De Capuleti, responded to this reviewResponded 26 May 2017

Dear Jenny,
thank you very much for having chosen us and for your kind review, we're glad everything was ok and you enjoyed your stay :) We wish you could be soon our guest again, kind regards, Arianna/Guest relator

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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