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“Charged twice; not refunded despite assurances”

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Suite in Venice Ai Carmini
Ranked #1 of 215 Speciality Lodging in Venice
Certificate of Excellence
Johannesburg
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Charged twice; not refunded despite assurances”
Reviewed 10 November 2009

Stayed at hotel with my children on the 26th,27th and 28th September 2009. Booked directly with hotel using Visa credit card number as guarantee. Confirmation from hotel stated that "Cash or credit card payment will be made directly at the residence". Despite paying for my stay in full at reception and receiving a receipt for this, my credit card was debited again after I left the hotel. In other works I was charged twice. I have sent frequent emails to the hotel and despite assurances that they will refund me, they have failed to do so. It is now six weeks since these transactions took place. I've travelled extensively and have never had treatment like from any other hotel.

Stayed September 2009, travelled with family
Helpful?
2 Thank Italtraveller_9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mary C, Manager at Suite in Venice Ai Carmini, responded to this review, 7 June 2014
Sorry to read the bad experience. We would like to inform you that the hotel has recently been restructured, and the management has changed. We hope to still have you as our customer.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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296 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (31)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
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  • Any
English first
San Francisco
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 31 October 2009

Pluses and minuses. The people that were supposed to meet us at the Vaparetto stop and take us to the residence did not show up. The TI called veniceapartments.com for us, and said they were unavailable to meet us. We found it on our own after being given directions by the TI at the bus station. Once we found it, the staff was friendly but failed to open any windows or curtains in the darkened apartment when we arrived at 2 in the afternoon. We had a unit on the third floor. They did not show us how to work the air conditioner/heater. We figured it out after three days. We left the windows open the first night and Venetian mosquitos feasted on us. After that, we closed the windows onto the canal every night. Once we settled in we enjoyed the views and the location. It is off the tourist path but close to everything.

  • Stayed October 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SanFranciscoCameron
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mary C, Manager at Suite in Venice Ai Carmini, responded to this review, 7 June 2014
Thank you for being our customer above. We would like to inform you that the hotel has recently been restructured, and the management has changed. We hope to still have you as our customer.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Long Island, New York
Level Contributor
79 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 18 October 2009

This hotel was amazing. Three couples, each had an apartment-like room. Each of us stayed on a different floor and each had a view of the canal. There was internet, but for a fee. The hotel is staffed for a brief period during the day. We made full use of our time while in Venice, so this wasn't an issue for us. They also allowed us to store our luggage in their lobby upon checking out, so that again, we could take advantage of the time we had.

  • Stayed September 2009, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MeloPeach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mary C, Manager at Suite in Venice Ai Carmini, responded to this review, 7 June 2014
Thank you for being our customer above. We would like to inform you that the hotel has recently been restructured, and the management has changed. We hope to still have you as our customer.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Maryland
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 2 December 2008

I wasn't too sure what we were getting ourselves into at this extremely reasonable price, but was very pleasantly surprised. The building seems ancient, but is very well maintained, and very clean. Our apartment on the second (first?) floor was not fancy, but well-appointed and quite comfortable.
The wonderful part of the experience of staying here is that it is a residential area with few tourists. Campo Santa Margarita, just around the corner, is alive all day long with the people who live there: old, young, mothers with little children, little boys playing soccer. There are flower stalls, two fish markets, several restaurants and bars (coffee bars), all of which have tables outside, and a host of other shops.
Ai Carmini church, a few doors down, proved to be a landmark that all Venetians know. It's how we told our water taxi driver and our gondolier where to go. And the young lady at the desk, Bianca, could not have been more helpful and pleasant. All in all, a wonderful experience.
FYI, we are 4 American social workers of a certain age.

  • Liked — It's location in a non-tourist area.
  • Disliked — No breakfast
  • Stayed October 2008, travelled with friends
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank Boomerintransit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mary C, Manager at Suite in Venice Ai Carmini, responded to this review, 7 June 2014
Thank you for being our customer above. We would like to inform you that the hotel has recently been restructured, and the management has changed. We hope to still have you as our customer.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Suite in Venice Ai Carmini

Property: Suite in Venice Ai Carmini
Address: Dorsoduro 2604 | Fondamenta Del Soccorso, 30123 Venice, Italy
Region: Italy > Veneto > Province of Venice > City of Venice > Venice > Dorsoduro / Accademia
Amenities:
Kitchenette Suites
Hotel Style:
Ranked #1 of 215 Speciality Lodging in Venice
Price range (per night): ₹ 10,431 - ₹ 18,776
Hotel Class:3 star — Suite in Venice Ai Carmini 3*
Number of rooms: 7
Official Description (provided by the hotel):
The apartment-hotel Suite in Venice Ai Carmini, very close both to Piazzale Roma and Santa Lucia railway station, lies in the sestriere (= district) of Dorsoduro along the Fondamenta del Soccorso, a street along a canal deriving its name from the hospice and school founded at the end of the 16th century by the Venetian poetess Veronica Franco. It is situated at number 2604, between Palazzo Zenobio (Armenian College) and an ancient building belonging to the Moro family (at nr. 2615) And known as "Othello's house", where Shakespeare set his famous tragedy. In the immediate surroundings lie the church of the Carmini (Lorenzo Lotto, Cima from Conegliano), the School of the Carmini (Giovanni Battista Tiepolo) and the churches of Angel Raphael (Francesco Guardi) and S. Sebastian (Paolo Veronese). Just a few steps from S. Sebastian church starts the charming walk along the Fondamenta delle Zattere, on the Giudecca canal. In few minutes'walk you can find Ca' Rezzonico, the museum of Venetian 18th century, and the galleries of the Accademia. ... more   less 
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