Staying in this apartment ruined our trip to Venice! We were a large group of eight adults and one child. This listing seemed perfectly suited for us since it showed 4 bedrooms, 4 bathrooms, sleeps 12. I communicated with the owner beforehand if it would be okay to check in by 11.00 and that he should let me know of any hidden/additional costs in advance. Well, he said 11.00 am check- in, no problem. No hidden costs. We booked and received confirmation for 4 bedrooms, 4 bathrooms.
When we arrived, EVERYTHING was different. And NOTHING as promised We were accomodated in an apartment with 2 bedrooms and 2 bathrooms. The owner had put extra beds in the living room and study, which is common practice but certainly the space was nothing like advertised here. Its small and badly designed. Apart from that it wasn't ready! We arrived at 12.00pm, one hour later than I'd asked for check in but all the bedding was lying on the floor, the bathrooms were dirty. When I asked the owner why the apartment wasn't ready, he aggresively told me that normal check in time is 14.00 pm.
Forgotten were all the confirmations that he gave me that 11.00 check in was okay.
We went away leaving our luggage because the apartment looked so terrible and we wanted it cleaned. We were also only staying a day in Venice, so we didn't want to waste our time arguing with the unpleasant owner. When we came back 4 hours later, the owner was STILL "Cleaning". He'd just put the dirty bedding from the floor onto to our beds!!! The cleanliness was dismal. Later we found tufts of hair in the carpet. Yuck.
The owner even tried to charge me an extra 30 Euros for cleaning!
All in all, the apartment is not as you see in the pictures and the owner was terrible, unpleasant and extremenly unaccomodating.
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