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Hilton Molino Stucky Venice Hotel
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Reviews (7,451)
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Reviewed 3 July 2012

First warning -- this is a big hotel with big hotel service. The flip side is that it had big hotel rooms which were much more spacious than rooms in historic city centers. The rooms were clean, quiet, and everything was well run. The hotel itself had tons of amenities including an AMAZING rooftop pool and Skybar. This place easily had the best views of Venice.

The only potential downside is the location. It's a little ways from Venice city central and maybe not ideal if you want to walk at night. The flip side (and positive for us) is that the island of Guideca is absolutely charming and we'd stay here again if going go Venice. The hotel also has a really great shuttle to San Marco square that runs until 1 am!! There's also nearby waterbus/vaporetto stop at Palanca (10 minute walk) that is ultra convenient. Vaporetto's also run until 1am.

  • Stayed: July 2012, travelled as a couple
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Thank Malcolm Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 14 July 2012

Dear Guest,
Thank you very much for posting your positive review on Trip Advisor.
We are happy to hear that you enjoyed your stay with us and that you mentioned some positive impressions during your stay.
We are also pleased that you found our property a convenient location for your stay in Venice.
Thank you for being our guest and I hope to have the chance to welcome you soon again.
Sincerely.
Alessandro Cabella
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 July 2012

Absolute pleasure to stay there. Arrived by private taxi and service upon arrival was quick and courteous. Room was decor was great but very little storage space. Staff helpful whenever we needed advice.
Only moan is the price of food and drink. However, it is the same in all hotels but why should it be?
Shuttle service was really useful.
Would we stay there again, definitely yes!

  • Stayed: June 2012, travelled as a couple
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Thank AlSusie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 14 July 2012

Dear Guest,
Thank you for your kind comments on this website.
I am pleased to read that you had a pleasant stay and found the staff helpful in making your stay memorable and enjoyable: it is a pleasure to receive such positive feedback.
I look forward to welcoming you all back to the Molino Stucky Hilton Venice very soon.
Best regards.
Alessandro Cabella
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 July 2012

Stayed for one night in this hotel and it was a great experince. It might be a bit far from the main attractions in Venice, but they provide a free shuttle to solve this. In addition the rooms were super clean with an excellent standard, especially the air condition as 90% of the hotels in Venice have a weak air conditioning system, but in this hotel it was completely impressing. People also were friendly an give us an optimum service.

  • Stayed: June 2012
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Thank tmiliany
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 July 2012

This hotel,situated on Guidecca island is a converted flour mill.Whilst it has been tastefully restored and has attractive spacious public areas, it does lack a "soul" and the only Venetian "feel" about it, is the Morano glass displayed in cabinets.

When booking in, be sure to be shown on the hotel map the location of your room before committing yourself.
We were given room 125 in the Canaletto wing - this room is a corner room with windows on 2 sides overlooking a internal courtyard which has building works going on.
Because the windows take up 2 entire walls, internally this has meant a poorly designed bedroom area with a single wardrobe, half taken up with a chest of 3 drawers and a safe - consquently there is virtually no hanging space - fine if you are a single traveller who is only staying for one night!!! We were there for 3 nights and we unable to unpack our suitcases for the entire stay - as there is no other storage space in the room, our cases had to left on the floor and suitcase stand the entire time - I have never felt so stressed on a holiday.
We did ask to move or for an upgrade but were told they were fully booked.
Out of proportion to the room, the marble bathroom was spacious. Separate bath and shower - tho the shower door could not be opened fully due to the cast-iron pillar (part of the original building) - again poorly designed lay-out. Also dangerous as the glass door banged against the pillar 6 inches away.
Ladies, there is no socket closeby to a mirror for drying your hair -I had to move a chair into the area just inside the door (full length mirror on outside of bathroom door) - fortunately my own dryer has a long cable which just about reached from the socket by the desk in room.
Also the overhead lighting in this small lobby area is automatic and keeps turning off - this can be switched back on by waving your hairdryer up in the air!
No complimentary water in room - be sure to stock up in Venice before you get to the hotel as there are no shops,bars or restaurants near the hotel and the hotel prices are extortionate - more of that to come...
The hotel provides a water taxi over to main Venice which runs roughly half hourly.
Returning can involve a long wait at busy times as the boats get very full.
The water between Guidecca Island and Venice is very choppy and getting on and off the boats can be a bit scary - this should be a major consideration for those people with mobility problems, especially as you have to climb down rather steep steps into the seating area - the boat crew ,we found, were rather surly, and not particularly mindful of helping passengers on and off.
Given the extreme heat (it was only June) there should be seating and shade for guests waiting to embark - there is none at all.
Breakfast choice extensive though the dining areas are utiltarian and unattractive - furniture shabby and in one of the areas the tables were temporary folding ones! Looks like at best a 2/3 star establishment.
Other areas attractive and stylish.
Skyline bar offers stunning views accross to Venice but at a price - 16 euros for a gin and tonic!
Be warned the food prices are a total rip-off and extremely poor value for your hard-earned cash.
2 not very exciting club sandwiches with small portion of pale french fries plus 2 small glasses of poor quality rough red wine - wait for it - 75 euros!!!!
My husband asked a supervsior at reception, how could this be justified she laughed and just said, "a lot of people ask that" !!!
The problem is, if you want to eat elsewhere, you have to go by boat accross to Venice and sometimes you simply don't want to be bothered with the hassle.
My husband had a long chat with [very polite and friendly] reception staff on our checking out, pointing out the various problems and issues - we were given 40 euro voucher in compensation but at the end of the day, these people have no authority to really address problems and quite frankly, reading the Manager's responses to feedback given on Trip Advisor only offer platitudes that don't address the many valid points guests have taken the time and trouble to identify.
If you are looking for a true Venetian Experience do not stay at this hotel.
We will not return under any circumstances.

  • Stayed: June 2012, travelled as a couple
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4  Thank Lizzieshrewsbury
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 14 July 2012

Dear Guest,
Thank you for filling out a review on Trip Advisor.
We always endeavour to offer the highest level of service and it would appear that on this occasion that we failed to meet your expectations.
Your comments will of course be forwarded to the relevant management for their attention.
We are pleased - anyway - that you loved the view from the Skyline Bar and we would like to assure you that prices in our bars and restaurants are in line with the offer proposed from other five star hotels in Venice.
We are sorry you did not enjoy our location in the Giudecca island, a nice and quieter location, only just a 12 minutes boat ride away from the crowded city centre which is specially appreciated from guests and visitors who like to enjoy a more relaxing side of Venice. It also hosts a number of good and excellent restaurants, some of them belonging to the old Venetian cooking tradition, which we will be glad to recommend at the next opportunity of a visit in Venice.
We do hope that despite your disappointment on this occasion, we will have the opportunity of welcoming you back to the hotel at some point in the future.
Best regards.
Alessandro Cabella
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 July 2012

What a great hotel! Fantastic service. Lounge for Diamond level members. Free shuttle to the center of Venice. Absolutely nothing negative about this property. I would stay there again and never even look at another hotel.

Room Tip: Ask for a canal view in the front of the hotel.
  • Stayed: June 2012, travelled with family
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Thank Tommyg29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 14 July 2012

Dear Guest,
Thank you for posting your positive review on Trip Advisor and sharing your opinion on the Molino Stucky Hilton.
We are pleased to hear that you enjoyed your stay with us and that we are your favourite hotel in Venice !
We thank you for being our guest and we look forward to welcoming you soon again.
Sincerely
Alessandro Cabella
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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