Just the facts:
We arrived on our much anticipated 5 nights in Venice at about 1am, thankfully carrying just hand baggage. Reception had no record of our booking, made through Travel Republic, a very reputable and reliable agent in our previous experience. After a call to ask his boss what to do, the night porter reluctantly gave us a room for the night (thankfully they had one!) with the promise to sort it out in the morning.
The room was damp and smelled badly, and was sort of attic thing with a low roof, awkward low beams, and weak air conditioning that also smelled badly. No lift to the room and awkward, dark stairwells.
In the morning a new and grumpy reception guy was blunt and rude, and denied all knowledge not just of the booking but also of Travel Republic! Instead of saying 'Don't worry, sorry you are having this experience, what can we do to help?', he automatically assumed we would be checking out, implied the whole thing was our fault, and then sort of went back on what he had said by saying it was just a lost booking.
Happily, based on our observation of the hotel, we had booked another place before going to sleep, so we did check out, and then went to a brilliant place for about the same price much closer to St Mark's Square.More
- Free Wifi
- Room Service