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“Left a bad taste in the mouth...”

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San Marco Palace Suites
Ranked #267 of 386 Hotels in Venice
Leafy Hertfordshire
Level Contributor
34 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“Left a bad taste in the mouth...”
2 of 5 bubbles Reviewed 22 March 2011

The hotel accommodation is okay, although probably in need of a refurb. Reception staff were overzealous in pushing a trip to Murano - they did this at least 3 times. My criticism with the hotel hinges on the disappearance of my gold bracelet. Yes, I forget it, and a necklace, when we were leaving. So I was hugely reassured to hear the Hotel had it and had put it in their safe. Provided I organized a courier, they would send it back to me. Well, the courier was duly appointed, and appeared with a sealed envelope containing... the necklace - which has no commercial value. There followed a mutual blame fest between the hotel and the courier. The hotel handed a sealed envelope over to the courier. While they stipulate the bracelet was in it, clearly, nobody would be any the wiser. Only the person who filled the envelope was in a position to know what he put in it - or did not put in it. I can't help feeling that someone knows all too well how to play the system.

  • Stayed February 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Italomaniac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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205 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (14)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Florida
Level Contributor
52 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 bubbles Reviewed 29 December 2010

Our room was a suite-separate bedroom and living room. Very spacious comfortable room. Location is excellent although no direct boat service even tho on a canal. Front desk staff had poor English and likely received portion of the booking for the water taxi (€120)to airport and porter for our bags to water taxi (additional €30). The breakfast was included but was very crowded room and lacked all personal attention. All food was packaged and coffee was from a sort of vending machine. We stayed in 3 hotels in Italy and this one had the nicest room (although bathroom was very old and needed upgrading) but worst service and food. I can't really comment on the value because it was part of a package. Also no in-room wifi. If you speak Italian and if breakfast isnt important, I would highly recommend this hotel. Otherwise, its best feature is the room (suite) size.

  • Stayed November 2010
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Loriglass
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tokyo, Japan
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 4 December 2010

Hotel locates in just behind of St.Marco Palace, although we lost a way. But it's great location. However hotel staff told us that there is a boat trip to Murano island where famous for Venezian glass. My mum and I were interested in about beautiful Venezian glass so we joined in this tour. (It's free) We expected that we could see around Murano island but they only took us one factory and factory staff's atmosphere was force to buy very expensive glass.

  • Stayed December 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ayamuzyka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Venice hotels

Boston
Level Contributor
42 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 bubbles Reviewed 6 September 2010

The location just behind Piazza San Marco is unbeatable. We had booked a 2-BR suite for 5 nights through the hotel website, but were given a 1-BR suite through hotel error. Although we had to spend a night in the 1-BR, the receptionist was extremely helpful in correcting the error and moving us to a lovely sunny 2-BR with terrace for the remainder of our stay. We had a great view of the city and the small canal and bridge below us. The suite was roomy for our family of 5, and the lounge room had a large dining area with a small kitchenette alcove which came in handy for the couple of nights when our children were too exhausted to head back out for dinner. We were very happy with our stay.

  • Stayed August 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BostonQT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thousand Oaks, California
Level Contributor
37 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 bubbles Reviewed 22 July 2010

Hotel has a great location. Our room was large and had a great view of the city roof tops, the basilica, top of the clock tower, and even the bell tower. The room had visible damage (major scuffs on the wall, dents, some window blinds didn't open) and a very out-dated bathroom. The AC was a life-saver. If they fixed up the room and updated the bathroom, it would be more deserving of a 4 star rating. Next time, I'll probably stay somewhere else.

  • Stayed June 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank janavratil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about San Marco Palace Suites

Property: San Marco Palace Suites
Address: Ponte dei Dai 875 | Piazza San Marco, 30124 Venice, Italy
Region: Italy > Veneto > Province of Venice > City of Venice > Venice > San Marco
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Airport Transportation
Hotel Style:
#99 Luxury Hotel in Venice
Price range (per night): ₹ 12,200 - ₹ 43,341
Hotel Class:4 star — San Marco Palace Suites 4*
Number of rooms: 26
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Also Known As:
San Marco Palace Hotel Venice
San Marco Palace Venice

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