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“Very bad experience”
Review of Alcyone Hotel

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Alcyone Hotel
Ranked #265 of 385 Hotels in Venice
Mumbai, India
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Very bad experience”
Reviewed 18 April 2010

We booked ourselves 2 rooms through hotel website and received email confirmation as well. However, when we reached the hotel at ~10pm, we were told that there was some problem with our reservation and we would need to shift to another of their group hotel (Belle Arti) which is somewhat away from St mark's across Academia bridge. We had to walk with all our luggage to that hotel as we could not afford to search for a new hotel at that time. The staff at both hotels were very rude and behaved quite unprofessionally. We learnt later that this is a common trick used by the hotel to fill up their other hotel (far and worse). Advise not to book Alcyone at any cost.

  • Stayed March 2010, travelled with friends
    • Location
    • Service
Helpful?
Thank yokothari
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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497 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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newbury
Level Contributor
3 reviews
Reviewed 26 March 2010

After reading previous reviews prior to going, we entered with some trepidation.........Entrance......a disarming mirrored corridor.....but friendly and attentive english speaking staff.
Bedroom....? Well!! Tart's boudoirs - allegedly! - have nothing on this. Crimson everywhere; sumptuous tapestry "wallpaper" overpowering for me, though expense not spared. Small double; but par size for Venice...........
Hotel clean and well appointed. Good location - 3 minutes walk from St. Mark's.
Breakfast bar with canal view. Fare limited and mediocre quality. Coffee/rolls/cheese/ fruit juice all should have been much better.

  • Stayed March 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank walkerbarometers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
vienna
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 25 February 2010

* Describe the service you experienced
Black haired receptionist very friendly. many receptionists dont speak english. Thank god i speak a bit of italian. I reserved the room for a wrong date but ended up changing the plans so that i dont loose the money as nobody in the hotel could tell me whether i could come earlier.
* Tell us how you liked the room
colors are very rich and venetian red and gold. Although blue would have been more relaxing.Shower pressure is good.
* Talk about the location & amenities
Location is the best as well as the price of EUR 50 per night for a double room in Feb 2010. I liked the stairway because it was done in marble and had nice lighting. Although it is kind of narrow and steep. I liked the breakfast room because it had perfectly done marble tiles and tables and the bar. And you can look at the canal while eating breakfast. it was great to have a breakfast in the price of the room of EUR 50. We could choose from coffee (nescafe) hot chocolate and tea to have it served. Self service : fruit juice (ot 100%) cheese, ham, salami, bread buns, croissant, 2 other sweet things, 3 sorts of cereal, canned fruit, butter, nutella, honey, marmelade.
* I liked the least: the size of the room. the softness of the beds. I woke up all swallen in the morning and not rested at all. As if a truck ran me over. The room was too hot, although we turned of the air conditioning. it was supposably refurbished in 2009 but maybe not the bathroom which was also tiny . the part where the shower is attached was partly broken. and everything that used to look silver was worn out (tap etc). did not use the shower fully. I noticed some black spots in the edges of the shower (possibly mould) Sylicone should have been renewed. the wash basin was clogged instantly bidet tap also looked very used up and the part of the toilet you press to flush the water.
As everything is covered in carpet and fabric you cannot really see whether it is dirty. What also bothered me was that the floor was uneven so one cabinet looke as if it will tip over. There is a place with 5-6 hangers to hang your clothes but no real cupboard. No place but floor to put your suitcases. No mini bar. Internet you had to pay for and it did not work even in the lobby.
I would stay in this hotel for one day, not longer.

  • Stayed February 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank chia2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Lancaster, Lancashire
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 22 October 2009

This hotel is in a great location, just a couple of streets away from St.Mark's square but sadly this doesn't make up for the room we were given or the price charged for it. I understand that to get this kind of location in Venice you have to expect to pay a higher rate but it would also be nice to be able to sit on the toilet without your knees pushed up against the wall. The entrance hall and dining room are nicely decorated but unfortunately the room we were given was decorated in what I can only imagine is traditional Venetian style. The door would not open fully due to the wardrobe and a chair being placed in the entrance directly behind it as there was nowhere else to put them due to the room being so small. A double bed filled the majority of the room with very small bedside stands on either side. The Walls are covered in a gold and red fabric which unfortunately only made the room feel smaller. The air conditioning made a very irritating noise all the time, even when switched off and the main light in the room had four out of five lightbulbs missing and was held together by masking tape. The bathroom was so narrow we could barely move in it and the shower flooded the bathroom floor whenever it was used. The toilet was so close to the wall you could not sit straight on without your knees touching the wall and by our last day had begun to smell like a train toilet. Our room was at the front of the hotel so it was quite noisy all night which is to be expected due to it being on a main Venice street. The staff were very lacklustre and quite abrupt when we checked in and completely ignored us when we went for breakfast. I wouldn't recommend this hotel to anyone, whilst in a great location it doesn't give good value for money and I will not be returning on my next trip to Venice.

  • Stayed October 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Laurajw84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
canberra
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 18 August 2009

My wife and I stayed here in July/Aug 2009. After reading some reviews we were a little nervous. But on arrival we were very impressed. The hotel has had a total refurb and it is location location. Just a view minutes walk to both Rialto and St Marco Square. Yes the rooms are small but hey this is Venice and all buildings are within the heritage of the area. No huge American style hotels.
Our double bedroom was beatifully furnished within the Venice tradition. the hotel was quiet despite being right amoungst all the action.
The continental breakfast included in the tariff was delicious and eating breakfast watching the Gondolas pass by the full glass window of the dining room was awesome.
Only 2 downsides. Hotel has no lifts so if you are on the 3rd floor a bit of a walk and the bathrooms while tasefully furnished are small. So if you are big, maybe this is not the hotel for you. But otherwise an excellent choice for Venice. Staff were friendly and helpful.

  • Stayed July 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Raider1Canberra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Alcyone Hotel

Property: Alcyone Hotel
Address: Calle Dei Fabbri San Marco 4712, 30124 Venice, Italy
Region: Italy > Veneto > Province of Venice > City of Venice > Venice > San Marco
Amenities:
Bar / Lounge Children Activities (Kid / Family Friendly) Room Service Wheelchair access
Hotel Style:
Ranked #265 of 385 Hotels in Venice
Price range (per night): ₹ 5,766 - ₹ 17,947
Hotel Class:3 star — Alcyone Hotel 3*
Number of rooms: 21
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Also Known As:
Alcyone Hotel Venice

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