The boat has a capacity of 100 pax. We bought tickets the day before and were told to arrive 15 mins earlier which we did. So we queue and before we board the boat, the man tells us to step aside because we are a family of 5 and he has 2 more seats on board the boat left. After which, he closes up the ramp and tells us that we cannot board the boat anymore and that he cannot do anything about it and the boat drives off. He tells a family of 7 Americans beside us the same thing. This is extremely unethical practice, how can you sell more tickets than your boat can carry and make us miss the last boat tour of the day? Furthermore after we go down to the ticket office, the lady simply unapologetically tells us to wait for the tour the next day but we are all flying off the next day. After which, she just tells us that she will give us back our money and that’s it. We have been extremely inconvenienced and the company lacks respect for the time that has been wasted. The service staff were very rude as well and no one has any sense of remorse. Absolutely awful service from what is supposed to be the national water transport of Venice. Would not recommend the tour
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