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Reviewed 6 April 2018 via mobile

We did a guided audio tour for €10 each which lasts about an hour or so and is well worth doing. Two minutes from our hotel, the Hotel Flora. Added bonus was the orchestra rehearsing at 11am for a performance and we could sit in the royal box and listen in free of charge!
We also booked for a performance in the ball room for that night costing €15 which was intimate and being so close to the performers added an extra layer of enjoyment.
A ‘must do’ if you’re visiting Venice.

1  Thank Graeme R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 April 2018 via mobile

We had a self tour of this beautiful building that is steeped in history. Well worth a visit. You experience both the main theatre, the very orange royal box and a recital room. There is cafe in the theatre for light refreshments.

Thank mrswig142
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 March 2018 via mobile

Having read all the previous reviews of this opera house, this was one of the venues we were really looking forward to seeing. But many of these have been about the actual performances, which I would imagine would have been fantastic, that adjective, sadly, cannot be used when talking about the staff who work there.

We visited this splendid opera house with great expectation this afternoon and had a terrible experience which has prompted me to write this review. We bought our tickets around midday from the Tourist Office in Piazza San Marco.

When we arrived at La Fenice the reception staff was completely nonchalant (they didn’t seem busy) and just pointed saying, ‘Go there!’ We waited in a queue for our audio guides for a few minutes and were told they did not have any more. ‘You can wait if you want to but it may take 15-20 minutes. Or you can download the commentary on your phone using the WiFi.’

The audio guide commentary ran out about 7 minutes into the tour and then the WiFi was lost completely. We went upstairs and saw a couple of salons, one with a grand piano for a recital this evening, and a cafeteria.

When we tried to go into one of the boxes to see the main theatre, we were told we couldn’t enter and were motioned away! This was because the orchestra was rehearsing. No notice of this was given to us at any time: not at the point of purchase, nor when we entered the theatre.

We went back downstairs to complain that we had not been warned at any point and were told that we should go to make the complaint where we had bought our tickets. The woman we spoke to was quite rude and we were upset by the general attitude of the entire staff at the Fenice. She said they always tell people when they come in if there is a rehearsal in progress. So we asked why they hadn’t told us this about 7 minutes ago? Her reply was for us to look at the time our ticket was bought and where. Apparently we had this experience because we had bought our tickets at the Tourist Office. Why should that make a difference? Answer: ‘We don’t tell them when the rehearsals are on!’

That really says it all! They couldn’t care less about the service they claim to provide.

So we then returned to the Tourist Office, explained what had happened and asked for our money back. They said we could go back there tomorrow but we have other plans for tomorrow and no time to return there. In the meantime we would have to complete a form or do it online to claim our money back.

So it rather felt like we had been mugged for €10 each (6 people). Needless to say we won’t be visiting here again and what a way to end a dreary, wet afternoon in Venice. I think giving this venue any stars would be unfair because others need to know what a dreadful experience they may have.

If you are going to watch a performance I’m sure you’ll be wowed, but my advice: don’t bother going there just to see this with an audio guide - you could be bitterly disappointed!

Thank DaisyChain2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 March 2018 via mobile

We went with some friends (six in total) to the Teatro La Fenice, having bought the tickets at the Tourist office in San Marco. If tripadvisor had a zero star rating for the Teatro, I would give it that.
After fighting our way through the narrow streets and rain, we ended up at the la Fenice. Having gone to the area where they scan the entry tickets, the lady was incredibly inefficient and rude. As part of the deal we are supposed to get a audio guide. The lady simply told us we cannot have any and we would have to download an audio app, which at best was waffling and at worst kept cutting out.
The area we were allowed to visit could be seen in less than 5 mins. This was completely opposite to what we were told we would expect when we got there. Most areas were out of bounds and the part we saw was shabby, tired and unclean.
We were charged 10 euros per person for this privilege, a complete rip-off.
Neither the theatre nor the tourist office were prepared to refund our money.
Please avoid this place certainly bad value for money!

Thank Mills_Mills
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 March 2018 via mobile

Do not visit this place, they have rehearsals during the day but fail to advise anybody that sells tickets, like tourist information centres. It was shambolic to say the least. No audio guides available. The personnel at the theatre reception were rude, very unhelpful and when they found out we had bought the tickets at the tourist centre, were not interested at all.

1  Thank LoveTravel764014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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