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Hotel Papadopoli Venezia MGallery by Sofitel
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Reviews (2,388)
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Reviewed 15 September 2006

We flew overnight from Los Angeles to Venice and found this to be an ideal first stop. Walked off the plane, grabbed our luggage, hopped on the city bus right outside the terminal (1 euro!), and were whisked to within a minute's walk of the Sofitel. The hotel is quiet and short walk from what seemed to be real Venetian street life (lots of bars, gelaterias, restuarants). Venice is of course beautiful, and even moreso if you aren't trapped with the hordes around St Mark's (which is splended, but of course overrun by tourists like you and me). The walk through the city to St Mark's took us 20-40 minutes (depending on which meandering route we took), and Venice is of course a spectacular city in which to walk. The waterbus and train station are also close by the hotel.

Stayed: May 2006
9  Thank SoCalifornian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 September 2006

The location is close to the train station, but far from the main attraction, which is St. Marks Square. With a location like Venice, it's important to be within close walking distance to the main attractions otherwise you'll be spending a lot of time on the water getting to where you want to be.
The hotel is OK, but the staff is very rude and unaccommodating. The first night they had put us in a room that was close to the noisy elevator. When we told the reception that we couldn't sleep because of this, they didn't apologize at all and told us that there wasn't anything that could be done. We insisted that the second night, they move us and they acted like it was an inconvenience to them.
Both rooms that we stayed in had dirty carpets and the bathrooms were borderline disgusting. The walls were deteriorating and the bathtub grout needs to be replaced.
The only members of the hotel staff that were friendly were the doormen. Everyone at the front desk was either rude or completely ignored us as if we were not there. Beware, this hotel ruined our Venice trip.

  • Stayed: September 2006, travelled with family
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15  Thank shtraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 August 2006

We have recently returned from a family vacation, which included a two night stay in July 2006 at the Sofitel Venice.
Overall our stay at the hotel was a positive one, and I would recommend it to others, however there were a few things could use improvement, and I will try and be as objective as possible.
We chose the Sofitel for two reasons, one the location, and two because we wanted an upscale "modern" hotel with comfortable beds and air-conditioning.
We had an early flight (6am) when leaving Venice, and wanted easy access to Piazalle Roma so that we could take a land taxi to the Airport.
We were VERY happy with this decision, not only for our early morning departure, but for our arrival as well.
It is situated on a lovely smaller canal, a short walk (less than 5 min) away from the main foot bridge that connects Venice to the mainland at Piazalle Roma.
The airport can be accessed by land taxi from here for a reasonable fare of aprox 35 euros, as opposed to over 100 euro each way for a water taxi.
If arriving by train or car, you will arrive at Piazalle Roma as this is "the end of the road" so to speak.
I can not stress enough how convenient this is. In my opinion the location is IDEAL.
When arriving in Venice with luggage, you really only have two options, walk, or take a water taxi/vaporetto to your hotel.
It is VERY difficult to carry luggage in Venice. You constantly have to lug it up and down stairs to cross bridges over canals. The streets are narrow and crowded, and it is very HOT in the summer months.
During our stay we constantly encountered tourists who were lost (as getting around Venice can be a bit confusing), wandering through the streets with their bags, seemingly on the verge of collapse. This would always make us thankful for our choice of hotel location.
We found that staying away from the craziness of St Marks Square very nice. It was about a 20-25 min walk, or you could catch the vaporetto. Venice is a tourist city, it is safe and enjoyable to walk even at night. There are many shops and restaurants along the way. We were told, if you get lost, don't worry you are on an island! Just follow the signs to Piazalle Roma, or St Marks Square and you will be fine.
We chose the Sofitel because we had read horror stories about hotels in Venice. They are all small, some dirty and run down, many with no air conditioning. Our thinking was that we could trust the well known French hotel chain.
I made our reservations on the Accor Hotels web site, but actually e-mailed the hotel directly a few times with questions, and my e-mail was always promptly and friendly replied to.
Since it was our 10th wedding anniversary, and we were travelling with our 9 year old son, we decided to reserve a Junior Suite. I also decided to reserve the "dream maker package" because it included tickets to the Peggy Guggenheim museum , a bottle of Champagne on arrival, one dinner for 2 people, a welcome drink at Café Bar and a 1 hour trip by private boat. (We were particularly looking forward to the 1 hr boat ride)
The package added aprox 200 euro to the price of the room (for the two night stay), but we thought that considering the price of a nice dinner for two in Venice, and the cost of a private boat ride, along with the other perks, it would be worth it.
(We were wrong)
Check in was a pleasant experience. The lobby is small but elegant. A live harpist plays music in the evenings, which we found a very nice touch. The front desk staff was friendly, and we were shown to our room which was ready when we arrived. The junior suite was on one of the top floors, overlooking the front of the hotel, right on the canal. The view was beautiful. It was our first time in Venice and being able to look out and see the gondolas was very romantic.
The room was small for North American Standards. The Junior suite was only slightly larger than a "normal" hotel room in Canada, however it was spacious enough for the three of us and very nicely furnished. There was a king bed, with very comfortable mattress and bedding, and a cot was set up for our son. The room also had a sitting area with sofa, chairs, an antique wooden writing desk and furniture. The bathroom was modern and nice, the shower drain was a little slow, but this did not really cause any problem, and the door latch was hanging loose with a missing screw, but the room for the most part was in excellent condition. We did have to leave the air-conditioner on high the whole time, and the temperature never got cold, however it did cool the room to a reasonable level where we felt comfortable, considering it was VERY hot outside. Other guests have commented on an odd smell in the hotel. There did seem to be a smell in the hall, that we could not identify, however we could not smell anything in the room. One other thing to note was the incredibly small elevators. It was actually comical, and never really caused any problems, but getting more than four adults on at one time would be difficult without a shoe horn!
Breakfast was included and served in the beautiful Winter Garden restaurant. It was quite average, not really noteworthy in any fashion, certainly not the best buffet we experienced on our European vacation, but not the worst either.
Our dinner (included in the rate) was very nice as well, however we were the only guests in the restaurant. It was amusing to watch the male wait staff flirting with the attractive female harpist for most of our meal, as they really had nothing else to keep them busy. The meal was good, but we probably would have dined elsewhere had it not been pre-paid.
The real disappointment was with the boat ride. We had seen the beautiful boat the hotel owns and were looking forward to going for a ride in it. As a matter of fact we had decided not to take a gondola ride because of this.
When I went to the concierge to arrange the boat ride, I was told that it was not included in my rate. I told him that it was included, and he then agreed to give us a free "taxi" ride to St Marks Square. I think that he still not believe me, and was offering this as a "favour". I declined and instead returned to my room to get the print out of the confirmation stating we were entitled to a one hour private boat tour. Upon returning, he took a photocopy, and somewhat reluctantly booked our boat trip for the following morning. He was also at the same time constantly trying to talk us into taking a "free" boat trip to Murano, which we continually declined after reading about how high pressure these free trips could become.
We met in the lobby the following morning, and he escorted us to the boat. He said a few words to the driver, who we don't think spoke any English, and then turned to us and said "your driver will drive you around for 1 hr and drop you off at the hotel or St Marks Square, but we don't have a licence to drive in the Grand Canal, so we will have to go around".
We were then driven out into the industrial basin, past condemned buildings, sewage, and piles of scrap steel. We were taken out into the ocean, through the port, and eventually dropped off at St Marks Square. The driver did not speak a single word the entire hour we were afloat. We had expected at the very least a nice romantic, scenic tour through Venice on it's canals. Had even hoped for some sort of a guided tour, with points of interest being shown along the way. We are not sure if this was revenge for insisting on getting our trip, or if they really couldn't drive in the city (plenty of other boats certainly do), either way this was not at all what we had expected and were VERY disappointed.
The other minor problem was on check out when our included dinner was charged to the bill. This was removed when pointed out. This seemed to be a recurring theme throughout Italy. The Italians love to smile and charge you for things you shouldn't have to pay for...LOL.
All in all, we loved Venice, and were pleased with our choice of hotel. The junior suite was very nice and the view was great. I would recommend booking a junior suite, however do not book the dream maker package as the perks are clearly not worth the extra. The staff didn't really out perform, however they were friendly and efficient. Possibly not the Flagship of the Sofitel chain, but a very comfortable modern hotel, and especially in Venice this can be hard to find.
I would recommend the Sofitel for anyone looking for an upscale hotel in a convenient location.

  • Stayed: July 2006, travelled with family
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18  Thank tagor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 August 2006

We had high hopes for our stay at the Sofitel Venezia because we generally love this chain. Unfortunately, we were quite disappointed. The room's air conditioner worked very poorly -- it blew out warm air, and during this very hot time in Venice our room was way too warm to sleep comfortably. Adding to the yuck factor was the condition of our small balcony: Its floor held a couple of inches of dirty water. The size of the room itself was decent, and the bathroom was nice. The public areas were lovely. However, for the price we paid we expected much nicer accommodations. I would not even consider staying there again. And I'm not very picky!

A note to those of you who plan to book this hotel: The Sofitel is accessible by land, as it is right next to the Piazalle Roma. If you're arriving from the airport, don't waste your money on a water taxi. You can get there very cheaply by land taxi.

  • Stayed: August 2006
    • Value
4  Thank Aude
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 August 2006

This is another truly great Sofitel property
The hotel was beautiful, the staff was great. The restaurant was awesome, the breakfast staff magnificent.
It is about a 20 minute water taxi ride away from St Marks Square.
If you want piece and quiet, stay here. If you want to be in the chaos of St Marks Square, look for another property.

  • Stayed: August 2006, travelled as a couple
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1  Thank la_travel_agent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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