I am a very seasoned traveler and have never before posted anything negative about a hotel. My recent experience at Hotel ai due Principi in Venice, however, caused me to do so. I agreed to pay almost $200 per night more for a room that was advertised as having a canal view (my rate with taxes was some $540 per night). The hotel is located a few blocks from the Grand Canal on a rather small canal. I was assigned a room on the second floor of the hotel that, while on the canal side, had no view of the canal while my feet were on the ground. The canal on which the hotel is located is indeed very small and the window ledge of the hotel juts out and blocks the view of the canal for all persons except perhaps people who are well over 6 feet tall. When I saw this situation I inquired at the front desk about changing rooms and was told that nothing could be done for the first night because there were no other rooms available but that the clerk would check with his “Director” in the morning to see if we could be changed to the one room in the hotel with a balcony. We agreed but never heard anything from the hotel on the next day (during which I had to conduct business and thus was away form the hotel for most of the day). The following morning, I asked to speak to the Director who was present. As it turns out he is a rather tall person who also is rather arrogant and has no business interacting with the public. His response to me is that there is nothing wrong with the room—in fact, he stated that he sees the canal from the room (not surprising given that he is well over 6 feet tall) and thus, there is nothing wrong with the room—it is as advertised. I suggested that it would be more appropriate to advertise the room as canal side or partial view. He stated that he would not do so and added- if there was anything wrong it was with the guest—at that point, I terminated the discussion. There are other things wrong with this hotel—it is not a four star hotel, even with the most liberal view of what that means—however, given the deceptive advertising of the room and the attitude of the persons at the front desk, one can do much better at other hotels in Venice!! Finally, be aware that at least two of the recent positive postings for this hotel actually are not for this hotel but instead for another hotel in Venice with a similar name.
- Official Description (provided by the hotel):
- The 4-star Ai Due Principi Hotel is the exclusive and convenient choice for those who want to stay close to San Marco and Rialto in a modern space furnished with original and refined solutions. It has a privileged location, facing the canals and gardens of the historic district of Castello, inside a Venetian palace that has just been restored. ... more less
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- Also Known As:
- Ai Due Principi Hotel