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Reviews (1,396)
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4 - 9 of 1,396 reviews
Reviewed 4 March 2018

They say the rooms are smoke free, but there are so many smoking areas in the hotel that the whole place just reeks of stale smoke. The gym is non-existent I'm sure and the hot tub area so small, it really cant be visited if there are already a couple of people in there. There is nowhere to place anything in the bathroom. The parking is a couple of streets down and expensive. Most of the hotel needs an update. Proximity to street makes for a noisy night. The breakfast was the only nice thing.

  • Stayed: February 2018, travelled with family
    • Location
    • Rooms
    • Service
1  Thank Natalie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGSPA, Direttore at Best Western Plus Hotel Genova, responded to this reviewResponded 12 March 2018

Good morning. We find his comment hard and not corresponding to reality. Most of the hotel's rooms are non-smoking and the public areas are non-smoking. The Gym is an absolutely existent environment, as shown in the pictures of our brochures and on our website. The SPA is a small wedding favor, as described on our website. The hotel has a free but not bookable parking area. As reported, a paid garage is available. Most of the hotel has recently been renovated and improvement works are constant. On the occasion of a future stay we suggest you to communicate with the Reception for any problem and in any case to want to document in advance of the chosen hotel. Greetings.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 February 2018

Nice hotel in a central area nearby the train station: so a perfect location cause all the center is at walking distance. The hotel is simple but quite nice. The staff is fantastic really helpful and so kind. The price is very honest.

  • Stayed: February 2018, travelled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank Lollo A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 January 2018

Staying at Sauze and weather poor so decided to visit Turin and stay one night. Booked direct with hotel, dealt with Leonardo on reception v helpful both on phone and during visit.

Booked a Queen room reasonable size room , clean , lovely crisp sheets , large bathroom lovely shower.
Chose hotel for leisure facilities , main thing to note is it is closed all day Mondays and there is a charge of £18 pp per visit,
Breakfast good breakfast continental and cooked , a small buffet but adequate choice,
Room temperature good and could be controlled
Building work being undertaken so some banging shouting and drilling from 7,45
Great location just opposite railway station walking distance to centre
Reception both friendly , welcoming and helpful

Room Tip: We had 410 no real view, builders working below
Stayed: January 2018, travelled as a couple
1  Thank Angela M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 January 2018

The location is just beside the train station. You can reach the most part of the touristic attraction in the city by walk. The reception team is amazing. The breakfest is fantastic. I would like to return in the future.

  • Stayed: January 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
3  Thank handersonl2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 December 2017 via mobile

Had a really nice weekend in the hôtel bw Genova. Hotel staff were very friendly, spoke english and gave good tips to visit town. The suite was well appointed, clean and spacious. Breakfast excellent value and tasty. Would recommend and go back again.

Stayed: December 2017, travelled with family
Thank Geraint D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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