We booked a room at this hotel on their website about a month before travelling in order to make SURE we had a double room with bath to stay for our first night in Italy. We told them our approximate arrival time (10 pm local;) and paid a $13 non-refundable deposit and guaranteed booking with a credit card (it stated that our card would be charged for a night if we didn't show up). Regardless, when we got in at 10 pm, exhausted from more than 30 hours of travel, we were told "sorry, we don't have a room for you, but we booked you a room in this other hotel and we'll pay the cab fare". OK, not fine but we were too tired to argue and had no other alternative at that hour. We take the cab to the other place, farther out and less convenient. They give us a crummy single room with an extra COT in it and called it a double. The room looked like a shabby cell, the windows wouldn't shut properly, letting mosquitos in, and the cot collapsed onto the floor. The posted rate for the room was 60 euros; they charged us 80 (plus the deposit we had already paid). We were far too tired to do anything about it at the time, so we just crashed. Both hotels are evidently owned by the same family, so they apparently shift hapless travellers into the dive place when they have a chance to fill the other one. Why not, they have your credit card number; if you don't show they get to charge twice for your room; if you are so unfortunate as to actually try and get the room you paid for, you get a crappy room at their other property instead. Don't count on getting a room if you book here!
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- Also Known As:
- San Tomaso Milan
- San Tomaso Hotel Milan