The hotel put us in a double room with black mould growth over the ceiling,walls (and even on the lamps). The whole room smelt of damp, and when we complained we were given a can of air freshener! Due to the damp air we were forced to leave the windows open all night, but even then there were wheelie bins stored directly outside the window. Needless to say we didnt stay to try the free breakfast! After the first night I agreed to pay a 20 Euro cancellation fee for the further two nights booked, and I was assured of a refund for these two nights. They went back on their word and no such refund has been made since I returned to Uk. They ignore my emails. If anyone has any advice on how i can retrieve this money I would appreciate it.
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- Also Known As:
- Durante Hotel Milan