The hotel location is convenient, close to 2 metro stations and within walking distance from the Duomo and the central station. The rooms were comfortable (clean, large and a big bathroom).
Apart from 2 receptionists (Lorenzo and 1 lady who were both very kind), all the other staff at the reception we encountered were incredibly grumpy and not knowledgeable at all about Milan. I did not mind so much their lack of knowledge, but we found them so unhelpful that it was bordering rude. We requested an extra pillow (my friend and I both wanted 2 pillows each) and were told "Why do you need an extra pillow. You already have 3 pillows!".
The hotel is fine, but the majority of the hotel staff would benefit from a course on hospitality.
- Official Description (provided by the hotel):
- The four-star NH Milano Machiavelli hotel is located right in the center of Milan, near Porta Venezia and the Corso Buenos Aires shopping area. ... more less
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- Also Known As:
- Nh Machiavelli Hotel Milan
- Jolly Hotel Milan