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“Hotel reception staff could do with hospitality course.”

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NH Milano Machiavelli
Ranked #53 of 430 Hotels in Milan
Certificate of Excellence
GreenLeadersGold level
Reviewed 28 June 2012

The hotel location is convenient, close to 2 metro stations and within walking distance from the Duomo and the central station. The rooms were comfortable (clean, large and a big bathroom).

Apart from 2 receptionists (Lorenzo and 1 lady who were both very kind), all the other staff at the reception we encountered were incredibly grumpy and not knowledgeable at all about Milan. I did not mind so much their lack of knowledge, but we found them so unhelpful that it was bordering rude. We requested an extra pillow (my friend and I both wanted 2 pillows each) and were told "Why do you need an extra pillow. You already have 3 pillows!".

The hotel is fine, but the majority of the hotel staff would benefit from a course on hospitality.

  • Stayed: June 2012, travelled with friends
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1  Thank Beaglebirdy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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250 - 254 of 1,118 reviews

Reviewed 20 June 2012

  • Stayed: June 2012, travelled solo
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Review collected in partnership with Easytobook.com
1  Thank regtraveller24
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 5 June 2012

This hotel provides excellent service. Rooms are spotless and spacious, with doubles having 2 baths. Breakfast was truly an excellent buffet. Great location, not far from all of the sights and the train service.

  • Stayed: May 2012, travelled as a couple
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1  Thank DianneIBuy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 May 2012

Missed my flight home and had to book a hotel in Milan as emergency. found this on expedia on half price at just 51 so i booked a superior room and made my way to the hotel. location is nice. 20 minutes drive from LINATE airport and just 20 minutes WALK to the city centre, 3 minutes walk to local Metro but the hotel is in a dark small road. when arrived the lady said we booked a superior room but they are sold out. hmmmm OK!. selling what they dont have. they took us to a smaller standard room without the offer of any compensation, not even a free meal, coffee or internet access to compensate. got into the room something out of the 1980's. A TV the size of a mini cooper in dept. bathroom so small if your sitting on the look the door cant open, shower so dated you dont wana get in. nice bit window but overlooks a dark alley and rear of the IBIS hotel :(

breakfast worst ive had in Milan though included in the room rate. toaster didnt work. drinks watered down, orange juice from concentrate, pasteries worse than tesco value.

internet free in the loby but you need to ask for a code at the reception with expires after 30 minutes.

over all : do not stay here if you have too unless you really need a cheap place to lodge for the night. you can go wrong for 50 pounds here but at the original price its hopeless!

  • Stayed: May 2012, travelled as a couple
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Thank int-k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 May 2012

This hotel is located at 1.0km from central station and another 1.5 - 2km from Duomo. So basically, this hotel is in the middle from everything. The hotel itself is quite big with 4 floors. The rooms vary from standard to luxury, depending on your budget. There is a restaurant with a menu that has something for everyone. Prices vary but with a main course and a glass of wine you are spending around 25-30 euros. The rooms are quite big and you have all the facilities necessary. The only thing that was less was that we were on the street side and you sometimes hear the tram pass by. It's not that loud, but you should know this. Also, you can request a different room in advance, so the hotel accommodates to your wishes. All in all this hotel was great to stay in!!

  • Stayed: May 2012, travelled with friends
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Thank Femmelieneke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about NH Milano Machiavelli

Address: Via Lazzaretto 5, 20124 Milan, Italy (Formerly NH Machiavelli)
Phone Number:
Region: Italy > Lombardy > Milan > Stazione Centrale , Isola , Porta Venezia
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#9 Green Hotel in Milan
#47 Luxury Hotel in Milan
#57 Romantic Hotel in Milan
#71 Business Hotel in Milan
Price Range: ₹ 7,434 - ₹ 17,827 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — NH Milano Machiavelli 4*
Number of rooms: 103
Official Description (provided by the hotel):
The four-star NH Milano Machiavelli hotel is located right in the center of Milan, near Porta Venezia and the Corso Buenos Aires shopping area. ... more   less 
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Also Known As:
Nh Machiavelli Hotel Milan
Jolly Hotel Milan

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