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Reviews (1,317)
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Reviewed 11 July 2017 via mobile

We stayed here just for 1 night, fortunately. The rooms were like all Ibis which is okay but a constant smell of cigarettes in the corridor was unbearable and unacceptable. The only sign with 'do not smoke here' was in the tiny restaurant. Furthermore, the rooms need an urgent renovation and breakfast was very limited in choice and quantity.

Stayed: July 2017, travelled with family
Thank Youssyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniela G, General Manager at Ibis Milano Ca Granda, responded to this reviewResponded 14 July 2017

Dear Youssyn,
I have attentively read it and I am very sorry about the points you listed; let me apologise if these s did not come up to their expectations. I have already taken the necessary steps in order to avoid such inconveniences in the future.
Hope to welcoming you in the next future

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 July 2017

  • Stayed: June 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Ibis Hotels
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Daniela G, General Manager at Ibis Milano Ca Granda, responded to this reviewResponded 14 July 2017

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Reviewed 2 July 2017

The Ibis Ca' Granda is situated within a few minutes walk to the Tram Line and the Metro Network. These are both inexpensive ways of exploring the city and offer a slow route above ground or a much faster route below ground. It's well worth spending a bit of time to understand the network and a smartphone app is available to look at before you even leave home! Negotiating the ticket machines may take a little while on your first trip out as there are numerous options on the type of ticket most suited to our needs.

The hotel itself is pleasant and the staff helpful. However, don't expect instant attention upon arrival at reception as this is frequently busy and sometimes staffed by only one person. There seems to be quite a bit of 'paper work' for the staff to complete and while they do operate as swiftly as possible, I did notice that on occasions when two staff looked after the desk, it was much more efficient. Although many travellers may be aware of this, don't forget that there is a 'city tax' to be paid upon arrival and ours was in the region of 50 Euros for a seven night stay.

The rooms are pleasant enough and benefit from good air conditioning. However, although this may be the Ibis Standard, we were disappointed to find no access to in-room tea/coffee making facilities. There is a cold drinks and snack machine in the reception area, but no hot drinks machine. The hotel boasts of it's 24 hour bar but we did not wish to try this out at say 2.00am!

Meals are available at breakfast time, lunchtime and in the evening. There is a limited choice but what was on offer was pleasing and they specialise in offering burgers 'built up' according to your own selection of 'fillings'. The staff were both friendly and helpful on every visit we went to the restaurant. Indeed, although it may seem a little invidious to single out one member of staff, I feel it is warranted on this occasion. On our first visit to the restaurant for an evening meal, we discovered a young Italian lady who actually came from Rome, but, had spent some time studying in the UK. Quite apart from her excellent restaurant and customer care skills, she gave us much excellent advice as first timers in both Italy and Milan and undoubtedly made our stay in both the hotel and Milan a much more enjoyable experience. I guess it's unlikely she'll read this, but, just in case, thanks again from the couple from Northumberland in the UK!!!

In summary, the Ibis offered a comfortable stay at a sensible price and if we ever visit Milan again in the future, it would certainly be on our list of ;possible hotels.

  • Stayed: June 2017, travelled as a couple
    • Value
    • Location
    • Service
1  Thank Neil M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniela G, General Manager at Ibis Milano Ca Granda, responded to this reviewResponded 14 July 2017

Dear Neil M
I am very glad for your positive comment about the hotel services, which makes me understand that you had anyway appreciated this hotel. Hope to welcoming you in the next future :-) kindest regards

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Reviewed 16 June 2017 via mobile

My wife and I stayed at this hotel in June 2017. At 1:00 am the A/C stopped working and the front desk advice was that we should open the window. It was impossible to sleep due to the high temperature both inside and outside. The next day I talked to the manager (Paolo) who did not care about the issue and just blamed it to the A/C company and justified himself saying that the Ibis hotel was environmental friendly so they programmed the A/C to be turned off at times. We paid for a room with A/C and did not get what we paid for. They also offer a false warranty and assure they will do everything possible to make your stay comfortable. This was not true. Nobody care about the issue, and they did not want to fulfill this promise. Very bad service. I will never stay at a Ibis hotel again. The other issue was breakfast, very poor quality. Cold food, no eggs options, only cold boiled ones (ice cold that is) probably from the day before. Not recommended at all

Stayed: June 2017, travelled as a couple
Thank Mauricio S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniela G, Front Office Manager at Ibis Milano Ca Granda, responded to this reviewResponded 19 July 2017

dear Mauricio, thank you for taking the time to tell us about your experience at the ibis Milano Ca Granda. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely.

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Reviewed 30 May 2017 via mobile

Air-con in room gets turned off at 1am and won't go back on until 9:30am.
It was 32c when we were there, and still very hot at night.
No fans or air-con means we could not sleep.

Also you have to pay for the car park in the hotel next door.

Continental breakfast is €8.5 and is limited with warm milk for the cereal.

Stayed: May 2017, travelled as a couple
2  Thank Les F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniela G, General Manager at Ibis Milano Ca Granda, responded to this reviewResponded 11 September 2017

Dear Les F, please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. BR

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