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All reviewsglobus tourgreat hotelenjoyed our staysuperior roomshort staymin walkcomfortable bedswithin walking distancebusiness tripideal locationthe central train stationnice breakfastwould stay here againthe hotel staffan upgradebreakfast buffetcity centre
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Reviewed 28 September 2017

A hotel located in a quiet neighborhood in Milan away from the buzz and happening around Duomo/ City Center of Milan. An average property showing signs of aging but most importantly very stiff and impolite management.

Stayed there for 2 nights in a single persons room only to find one of the doors of the shower cubicle broken, airconditioning not so great and no basic amenities like drinking water in the room. On asking the front desk/ room-service for water to be served to my room after 2200 hours I was told that I would have to not only pay for it but also will be charged a room service of Euro 10 which is like naked loot for something which is a basic to be provided in the rooms.

The morning breakfast was just about OK but a minimal spread by many business/ 4 Star hotel standards. I have stayed at much better properties in Milan which are cheaper and better located, so surely one can miss this Hotel on your trip to the city.

  • Stayed: August 2017, travelled on business
    • Value
    • Cleanliness
    • Service
1  Thank Ashish C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laurent H, Direttore at NH Milano Touring, responded to this reviewResponded 29 September 2017

Dear Mr Ashish,

Thanks to share your stay at Nh Milano Touring. Im sorry to read your review , we will for sure take note about all your words and do our best to improve.
Regarding the "impolite management" i do not remember any conversation with you , please send to me more information to understand what happened exactly.
I normally really take care of all my guest request and im really surprise to read your words.

Waiting for you. Sorry for not covering completely your expectations.
Best regards,
Laurent Heras Guerquin
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 September 2017

Fabulous modern room that exceeded my expectations. Great location near the train station, but a little way from the sights if your going to Milan for that. For my business trip it was superb. A great nights sleep.

Would stay again!

  • Stayed: September 2017, travelled on business
    • Location
    • Cleanliness
Thank WillXOH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laurent H, Direttore at NH Milano Touring, responded to this reviewResponded 26 September 2017

Dear Guest,

Thanks for your nice review on Tripadvisor ,we are happy that we exceeded with the room your expectations.
We are 10-15 minutes walking to the city center and really near to the shopping disctrict.

Best regards,
Laurent Heras Guerquin
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 September 2017 via mobile

We stayed for 3 nights and it was a comfortable place that could be improved easily. Service was very slow and the lifts were even slower. Add 20 minutes waiting time for whatever you won't to do. The shower and bath are very awkward to use. There seems to be plenty of space in the bathroom but it needs to be redesigned. Getting rid of the bidet would be a good start.
The main bed was great, big and very comfortable.
In summary a little extra work and some improvement in customer service would make this an excellent hotel.

Stayed: September 2017, travelled with family
Thank Brenden J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laurent H, Direttore at NH Milano Touring, responded to this reviewResponded 22 September 2017

Dear Mr Brenden,

Thanks for your nice review on Tripadvisor. For sure we need to improve the speed of the service and we will do it. Please accept my apologize.
We take your suggestion very seriously and we will do our best to reach the excellence.

Best regards,
Laurent Heras Guerquin
General Manager
Nh Milano Touring

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 September 2017 via mobile

I have stayed in the hotel for four nights and i am satisfied our experience overall.
Excellent location and superb service.The hotel is bordering with nice park, great bars, outstanding ice-cream and on walking distance to the center.The only thing below expectation is the breakfast.Unfortunately there was no variety of vegetables even tomatoes were missing also no fish.The offered fresh juices and espresso were very good.

Stayed: September 2017, travelled on business
Thank Danail R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laurent H, Direttore at NH Milano Touring, responded to this reviewResponded 18 September 2017

Dear Mr Danail,

We are really proud to read your review "Great Location" . Our Location as you wrote is very near the center and the shopping area.
Regarding the breakfast we take note all your suggestions and we will try to improve.

Thanks for stay with us during your stay in Milan.
Best regards,
Laurent Heras Guerquin
General Manager
Nh Milano Touring

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Reviewed 16 September 2017

The Hotel is centrally located, reasonably priced and rooms very clean.
The staff are very friendly and helpful - nothing was too much trouble.
The
I would recommend NH Touring if travelling to Milan.

  • Stayed: August 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with NH Hotels
Thank therese636
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laurent H, Direttore at NH Milano Touring, responded to this reviewResponded 18 September 2017

Dear Ms Therese,

Thanks for your nice review on Tripadvisor.com , we are really happy that the stay was wonderfull for you and our staff cover all your expectations.

Thanks for recommend us.
Best regards,
Laurent Heras Guerquin
General Manager
Nh Milano touring

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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