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Reviewed 6 October 2017

Great hotel, and so central! We were able to walk in two minutes to the Duomo Square, and visit all the restaurants and shops in this central area.
Lobby not great, but adequate. We had a great junior suite at the front, overlooking a small green park.
Room amenities great! fridge, tv, sitting area, plenty of storage space.
Restaurant food was good (breakfast). We had one meal in the restaurant (Sfizio - try saying that after a couple of drinks!), and it was great.

Room Tip: Higher floor, overlooking the park in Piazza Fontana.
  • Stayed: September 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Nicholas H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RosaGrand, Responsabile relazioni pubbliche at Rosa Grand – Starhotels Collezione, responded to this reviewResponded 8 October 2017

Dear Nicholas H,
First of all thank you so much for taking time in sharing your comments following your recent experience at the Rosa Grand Milano - Starhotels Collezione.
It is a real pleasure for us to know that you had an amazing stay with us and enjoyed our strategic location in the heart of Milan, so convenient to explore the most popular city attractions and do shopping in the exclusive boutique.
We were also thrilled to read that you appreciated our comfortable and well equipped rooms, especially your spacious junior suite facing Piazza Fontana. Moreover we would like to thank you for you kind words regarding the breakfast offer and the Sifizio restaurant as well. We will for sure pass on your feedback to the department involved.
Once again thank you for your time, we all look forward to welcoming you again in Starhotels.

Best regards,
The Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 September 2017 via mobile

You can never go wrong with Rosa! My family and I always stay at it and the service is impeccable! The location of the hotel is excellent for shopping lovers and just to walk around. Everything is literally a 5-10min walk. Most of the rooms now are modernized which I love. Would definitely be coming back to it.

Stayed: September 2017, travelled with family
2  Thank MAR-Q8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RosaGrand, Manager at Rosa Grand – Starhotels Collezione, responded to this reviewResponded 28 September 2017

Dear MAR-Q8,
We thank you for your wonderful review on Tripadvisor and choosing Rosa Grand Milano – Starhotels Collezione on your recent stay in the heart of Milan.
Our hotel believes in quality service for the comfort and satisfaction of all our valued guests.
We are happy we have achieved this goal and hope to welcome you back upon your return.
With best regards,
The Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 September 2017

Superior rooms are large with great baths, all the usual amenities and plenty of storage. The standard rooms/baths are smaller but decent.

Very knowledgeable, helpful staff, great bar and restaurant (though the service is friendly but slow). Terrific location, 1 minute from Duomo, 2 minutes from Galleria Victor Emanuelle II, 2.5 minutes from La Scala. Many museums and very old churches within 15 minutes walk. Great cafes/restaurants nearby.

Room Tip: No bad rooms.
  • Stayed: September 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank Bruce G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RosaGrand, Responsabile relazioni pubbliche at Rosa Grand – Starhotels Collezione, responded to this reviewResponded 27 September 2017

Dear Bruce G,
First of all many thanks for your kind words following your recent stay at the Rosa Grand Milano - Starhotels Collezione. It is such a pleasure for us to read your review.
We were thrilled to know that you appreciated our large and well equipped bathrooms, and also our strategic location in the heart of Milan, so convenient to do shopping and explore the most popular city attractions.
We are extremely glad as well to read that the service received during your stay exceeded your expectations. We have passed on your comments to the team here and we all hope to have you again as our valued Guest in Starhotels.

Our best wishes,
The Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 September 2017

The location of this hotel is excellent, and offers easy access to many of the major sights in the city. Check in was smooth, and although we arrived slightly prior to the indicated time, a room was available. While the first room that we were offered was quite small and on the dark side, the room we were moved to was larger and much brighter. It is a bit confusing to navigate the very long, winding hallways, and we were a bit put off by the stained, shabby carpets in the halls. The room itself was quite lovely, and the bathroom definitely adequate. Wi-fi is available throughout the hotel, but is quite slow in the room. At times, due to the very central location, there can be some noise from outside, from people, trucks, ,etc., but this is not terrible. We found the concierge services somewhat lacking. For example, they told a guest just ahead of us that Uber does not operate in Milan, when, in fact, we had just taken an Uber from the airport. They also gave us very minimal bits of information when we asked about anything. Be aware that if you opt to take a tram in Milan, the ticket that your purchase from a vendor must then be validated the minute you mount the tram. There is no English signage anywhere, and because we did not know this, we incurred a large fine despite the fact that we did purchase tickets.

  • Stayed: August 2017, travelled as a couple
    • Location
    • Rooms
    • Service
Thank Beth G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RosaGrand, Guest Relations Manager at Rosa Grand – Starhotels Collezione, responded to this reviewResponded 26 September 2017

Dear Beth G,
Thank you so much for taking time in sharing your experience at the Rosa Grand Milano - Starhotels Collezione on Tripadvisor.
It is such a pleasure for us to read your review with all the good feedback given to our Front Desk service and the second room given.
We couldn't agree more with you, our location is unbeatable, so close to all the main attractions of Milan, it results as a really convenient spot for our guests to explore the city and make shopping.
On the other side we are deeply sorry to read the comment about our concierge, they normally collect many good feedback and compliments. We will investigate nonetheless with them about what happened for a follow up, we apologize to you regardless.
We hope you will grant us another chance in the future and welcome you back again in the heart of Milan.
With our best regards,
The Hotel Management

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Reviewed 23 September 2017 via mobile

Very close to major attractions. Short walking distance to metro and street cars and near to the main train station. Staff very helpful and turn down service at night. Nice restaurant on site. We stayed for two nights and all was perfect.

Stayed: September 2017, travelled as a couple
Thank Joel A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RosaGrand, Manager at Rosa Grand – Starhotels Collezione, responded to this reviewResponded 25 September 2017

Dear Joeal A,
We thank you for your wonderful review on Tripadvisor and choosing Rosa Grand Milano – Starhotels Collezione on your recent stay in the heart of Milan.
Our hotel believes in quality service for the comfort and satisfaction of all our valued guests.
We are happy we have achieved this goal and hope to welcome you back upon your return.
With best regards,
The Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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