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Reviewed 23 September 2017 via mobile

Very close to major attractions. Short walking distance to metro and street cars and near to the main train station. Staff very helpful and turn down service at night. Nice restaurant on site. We stayed for two nights and all was perfect.

Stayed: September 2017, travelled as a couple
Thank Joel A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RosaGrand, Manager at Rosa Grand – Starhotels Collezione, responded to this reviewResponded 25 September 2017

Dear Joeal A,
We thank you for your wonderful review on Tripadvisor and choosing Rosa Grand Milano – Starhotels Collezione on your recent stay in the heart of Milan.
Our hotel believes in quality service for the comfort and satisfaction of all our valued guests.
We are happy we have achieved this goal and hope to welcome you back upon your return.
With best regards,
The Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 September 2017

This hotel is probably the best located hotel in Milan if you are on vacation or there for business. Just steps from the Duomo, most of the rooms are good size and easy to get around in. A group of 8 of us were there on vacation and we all checked in at the same time and paid the same price. Our traveling companions all received very nice, modern rooms while ours was very small and not updated. I immediately returned to the reception and at first was told that was the room I reserved. Upon further pressing I was turned over to the guest relations manager and she took me to view 2 other room options. I chose the room close to our friends.
Although the rooms are very contemporary and spacious, all of us had the same problem with the bathrooms. The wall and doors of the bathrooms are frosted glass and offer little privacy. In 3 of the rooms the sliding bathroom doors do not close completely and left a ½ inch gap. The shower doors had the same problem and water leaked onto the floor.
The breakfast food was very good and the selection typically European. The buffet area was very tight, especially when large groups were there. The main bar on the ground floor was spacious and very comfortable. Although the drink prices were higher than most hotels in Italy, they did provide complimentary appetizers between 6PM and 9PM

Room Tip: The 4th floor with room numbers in the low 400's are very nice.
  • Stayed: September 2017, travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank KHillLV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RosaGrand, Guest Relations Manager at Rosa Grand – Starhotels Collezione, responded to this reviewResponded 25 September 2017

Dear KHillLV,
first of all we would like to thank you for taking time in sharing your experience at the Rosa Grand Milano - Starhotels Collezione.
It is such a pleasure for us reading your beautiful review and all the good feedback given both to the hotel and the services.
We are glad also that we found a satisfying solution after your complaints thanks to our Guest Relations Department.
On the other side we are deeply sorry for the inconvenience occurred in the bathrooms of your rooms, we will report it to our Housekeeping Manager for a follow up.
We are looking forward to welcoming you and your group back again soon in the heart of Milan.
With our best regards,
The Hotel Management

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Reviewed 29 August 2017

Good location, but very crowded and not enough staff at the reception. Plan on waiting on line every time you need something. The rooms were nice and pretty big bathrooms for Italy. The room for breakfast was dark and not very nice, but the food was ok!

  • Stayed: August 2017, travelled with family
    • Value
    • Rooms
    • Service
Thank jax2son
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RosaGrand, Manager at Rosa Grand – Starhotels Collezione, responded to this reviewResponded 4 September 2017

Dear jax2son,
Thank you for taking time in sharing your experience at the Rosa Grand Milano - Starhotels Collezione on Tripadvisor.
We appreciate your highly valued feedback and comment about our hotel.
This helps us improve and work on our quality service.
Nevertheless we hope you had a lovely stay with us.
We are looking forward to welcoming you back again in the heart of Milan.
With our best regards,
The Hotel Management

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Reviewed 28 August 2017 via mobile

This is one of the best hotels we have stayed at. Brilliant central hotel right next to Duomo. Walkable to all the main tourist sites and restaurants bars.
Really nice breakfast and we were upgraded to an amazing room. For a city break, its a great choice

Stayed: May 2017, travelled as a couple
Thank Vishal S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RosaGrand, Manager at Rosa Grand – Starhotels Collezione, responded to this reviewResponded 2 September 2017

Dear Vishal S,
Thank you so much for taking time in sharing your experience at the Rosa Grand Milano - Starhotels Collezione on Tripadvisor..
It is such a pleasure for us to read your beautiful review that reserve so many compliments to all our hotel and staff.
We couldn't agree more with you, our location is unbeatable, so close to all the main attractions of Milan, it results as a really convenient spot for our guests to explore the city and make shopping.
We are looking forward to welcoming you back soon in the heart of Milan.
With our best regards,
The Hotel Management

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Reviewed 28 August 2017

Key advantage of this hotel was its location; few minutes walk from duomo and shopping areas. Rooms were good-sized and staff super friendly. Only disappointment was the breakfast as it lacked a bit of variety; other than that; great hotel

  • Stayed: April 2017, travelled on business
    • Value
    • Cleanliness
    • Service
Thank ImanKab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RosaGrand, Manager at Rosa Grand – Starhotels Collezione, responded to this reviewResponded 1 September 2017

Dear ImanKab,
thank you for sharing your experience at the Rosa Grand Milano - Starhotels Collezione on Tripadvisor.
We couldn't agree more with you, our location is unbeatable, so close to all the main attractions of Milan, it results as a really convenient spot for our guests to explore the city and make shopping.
We are sorry though to read the breakfast did not reach your expectations and since we are always aiming to improve our service we would love to have a more specific feedback about it, for istance what is still missing in the buffet.
We hope you will give us another chance in the future and welcome you back again in the heart of Milan.
With our best regards,
The Hotel Management

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