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All reviews classic hotel porta venezia hotel bar every evening nice hotel definitely stay here again shopping area large bathroom the room was nice metro station single room location is excellent central location aperitivo starwood duomo concierge
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Reviewed 22 September 2017

Friendly and warm welcome at reception is not consistent with the outdated decor and odor throughout the hotels.We warned if you have a garden facing room-they appear to have nightly parties and the noise level does not allow a peaceful night sleep.

  • Stayed: September 2017, travelled on business
    • Value
    • Sleep Quality
    • Service
1  Thank Travel P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Starwood M, Front Office Manager at Sheraton Diana Majestic Hotel, responded to this reviewResponded 25 September 2017

Dear Travel P,

We are really glad to receive your comments with such nice evaluation of our Team.

We regret you didn't like the decor of our Hotel; our Maison is also very known and basically appreciated for its parties during summer time.

For a peaceful night we can guarantee it through all year both on garden and city side.

We hope you will choose to visit us again on a room much more suitable to your needs.

Sincerely,

Mara R.
Reception Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 September 2017 via mobile

Despite a confirmed booking, they told me at arrival 10pm, that they gave the room to someone else, as I was arriving so late. Hotel fully booked. After 30 min waiting and insisting, they booked me in a shabby hotel nextdoors. Very unprofessional behavior, avoid if possible!

Stayed: September 2017
2  Thank eugenzz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Starwood M, Front Office Manager at Sheraton Diana Majestic Hotel, responded to this reviewResponded 21 September 2017

Dear Eugenzz,

I regret to read about your comments.
Unfortunately your reservation was confirmed from the day before your effective arrival. We have been informed of your arrival for the morning of next day.

Considering the high demand of rooms, we held the room for you until 4pm, but then, without written requests or confirmations, we were unable to keep the reservation more than that timing.

My Team at the Front Desk went beyond on their way to assist you in finding a room for you in a hotel next door.

If you wish to better clarify the case, please do not hesitate to contact me directly.

Mara Falcier
Reception Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 September 2017

We arrived the morning after having been closed much of August. Its not a new place (like much of Europe) but has all of the basic services and is in a nice location. Right next to a train stop and less than a mile from the Duomo - center of the city. Reasonably priced - a nice place to stay.

  • Stayed: August 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Marion M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 September 2017

Unfortunately not a lot is special about this hotel. The staff are courteous and helpful which is great, but not an extraordinary experience.

There's no executive lounge so limited SPG platinum perks although the evening cookies and additional water sent up to the room was a nice touch.

The bedroom was tiny (despite the small bump up upgrade), bathroom not modern at all.

Even if the price was cheaper there isn't really any compelling reason to stay here. Location wasn't great.

Breakfast is ok although the booth seat I was put in had a lot of food smushed on it from previous diners. Like the rest of the hotel, fairly mediocre, nothing stuck out in a positive way.

Stayed: September 2017, travelled solo
1  Thank MsHellfire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Starwood M, Front Office Manager at Sheraton Diana Majestic Hotel, responded to this reviewResponded 7 September 2017

Dear MsHellfire,

We regret to acknowledge that your experience wasn't notable.

Our Diana is a classic historical building with a lot of charming tales about the fashion environment to tell and we would be really pleased to inform you that we are considering a renovation that will bring us to our original brightening.

Thanks for the words expressed about the Staff, we are really proud of the service level our Team provides to all our valuable guests.

Please do not hesitate to contact me directly if you will decide to visit us again in order to assist you and provide the memorable experience you surely deserve.

Sincerely,

Mara Falcier
Reception Manager

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Reviewed 27 August 2017 via mobile

The Sheraton Milan is housed in a wonderful building but regrettably is in need of some tender, loving care. Whilst clean & reasonably comfortable, it lacks the Sheraton standard, needs updating and more careful attention to detail. Rooms are spacious but old fashioned (which can be very attractive, if lovingly maintained) with furnishings that are old and unappealing. Sadly the rooms are tired and not overly inviting. The public areas look like they were modernised some time back but the lobby, bar and garden patio are somewhat shabby and again in need of a good make over. The staff was professional, helpful and understanding of guest issues and sought to find acceptable solutions. The hotel was closing for the month of August and as we were departing on the day of closure, we were asked to vacate the premises by Noon. As a long stand SPG member with a 4pm check out, the concierge kindly transferred our bags to their sister property, The Westin and organised a room for our use as we had a late flight from Milan. This was much appreciated.

Stayed: July 2017, travelled as a couple
2  Thank Brendan D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Starwood M, Front Office Manager at Sheraton Diana Majestic Hotel, responded to this reviewResponded 30 August 2017

Dear Brendan D,

Thanks a lot for sharing your experience!

Our Sheraton Diana Majestic is a very charming property, considering its historical background and privilege location with our wonderful garden.

We actually reopened on August 28th after a 3-week closure, during this time we took the chance to brought our "Old Dame" to its original brightness and we are keep on going.

We are really lucky that the Summer is going further allowing to our valuable guests to enjoy tasteful easy lunches by day and delighting cocktails by night in the unique frame of our courtyard.

Our Team is very proud for the high quality level of service we are glad to deliver to meet and exceed our guest expectation.

Thanks for recommend our Hotel and we wish you will be back soon!

Mara Falcier
Reception Manager

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