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Reviewed 12 July 2017 via mobile

Hotel was perfect in every way! Location was fantastic, room was so comfortable and it had a balcony. Staff couldn't have been nicer. Air conditioning worked great during a terrible heat wave. Only wish I had stayed longer. Can't wait to return to this fabulous hotel with their welcoming staff!

Date of stay: July 2017
Trip type: Travelled solo
Thank whatsoverthatHILL
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 10 July 2017

We travelled to Milan mainly to go to La Scala, so the location of this hotel was spot-on. A few minutes walk away from the theatre, and also very close to the Duomo. For me, the most important things a hotel should provide are a comfortable bed, a quiet night's sleep and a good shower. This had all three, plus a very good buffet breakfast and friendly, accommodating staff. We didn't try the restaurant but we did have a drink the bar after coming back from the opera - not a lot of atmosphere, but it was quite late. The room wasn't very large, but we didn't spend much time in it so that didn't matter. It opened onto a communal balcony. If I came back to Milan I would certainly stay here again.

Date of stay: July 2017
  • Trip type: Travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank wendywD5536OQ
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 5 July 2017

I stayed at Milano Scala a few weeks ago and I was delighted with the friendly welcoming staff, the very comfortable rooms and facilities Milano Scala offers. The roof terrace is a wonderful respite after a hot day exploring Milano.

Room tip: Internal rooms haver a small balcony walkway accessible from the room overlooking the glass ceiling above the ground floor.
Date of stay: June 2017
  • Trip type: Travelled with friends
    • Value
    • Cleanliness
    • Service
Thank travellerjanelle
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 25 June 2017

I stayed in room 410 on 19th June for 4 nights.

As I stayed 4 nights I had plenty of time to interact with several members of staff. Without exception, they were unfailingly helpful and friendly. For example, Mary-Jane at breakfast, Andrea and bubbly Lou-Anna on Reception, and Fabio in the rooftop bar.

Breakfast buffet is fine. It’s not the best I have had in a 4-star city hotel but there is plenty of choice. I also had dinner one night in the hotel restaurant. Now that meal and the service were superb.See photo.

The room itself is exactly as pictured on the hotel website. In reality, it did feel a bit worn.

For me, the staff and the location are two strengths of this hotel. So, it is such a shame that I cannot leave a 4- or even 5-star review. However, the room, in particular the bathroom was a let-down. The mould in the bathroom, in particular, made it feel dirty.

As some other reviewers have noted, the bathtub surround is very high and quite wide. I do not have mobility issues but this could be an issue from some guests.

I found it strange that the bathrobe was located as far from the bath / shower as possible (above and actually touching the top of the toilet brush). Yet there is a perfectly adequate space on the wall by the towel rail where the bathrobe could go.

Rather than describe the mould, you can see the photos and video attached and judge for yourself. I noticed other reviewers have commented on this since 2015. The rooms are cleaned daily. I suppose they just clean around the black mould. I don’t understand how this mould is acceptable in a 4-star property that uses the word “luxury” on its website.

This hotel should not have a TripAdvisor "Certificate of Excellence" with rooms like this. I would not stay here again which is a great shame because the location is superb and the staff are just wonderful.

Date of stay: June 2017
1  Thank Shona J
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HMS-Manager, Hotel Milano Scala at Hotel Milano Scala, responded to this reviewResponded 27 June 2017

Dear Mrs Shona J,
than you for choosing our hotel for your last stay in Milan.
We are very glad that you appreciate our staff service, as we put a lot of efforts to always give the best assistance possible to our Guests, and our food, a very special cuisine made with first quality ingredients coming from farms in the countryside of the Milan district.
Our location, as you wrote, is very strategic to reach all Milan’s main touristic attractions and more, therefore it is usually appreciated by our Guests.
We saw from your pictures that you also appreciated our library, with many books available of different subjects (from contemporary art, opera music, Italian Reinassance art, Italian villas, History and also international cinema – like the book concerning the Francis Ford Coppola’s movie “The Godfather”).
At the same time, we are really sorry for what you experienced in your bathroom. Moreover, once known the problem we have solved it immediately.
Our “Certificate of Excellence” is the result of the hard work of many years of great dedication, efforts and problem solving towards our Guests.
Apologizing again for what occurred, we would like to inform you that our staff is at complete disposal 24/7 of all our Guests to give assistance for any kind of matter, including a room change. We would also like to inform you that we are renewing all our rooms.
We really hope you can understand our position.
We hope you will give us the chance to change your mind about our hotel in the future during a next trip to Milan.
Best regards
Alice
Hotel Milano Scala

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Reviewed 24 June 2017 via mobile

I very much enjoyed my stay here. The hotel is modern, clean, and has nice decor. The level of service is excellent. Not only did they upgrade me to a bigger room upon arrival, but also delivered a phone charger when I realized I had forgotten mine in the airport...
There is a beautiful, light filled court yard, and a fun rooftop bar. The hotel is walking distance to most Milan attractions and shopping.

Date of stay: June 2017
Trip type: Travelled solo
Thank msb1048
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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