Unless you enjoy clouds of cigarette smoke, bug infestations, party noise, and a rude and condescending property manager, avoid this property – there are other places at Lake Como or Bellagio that are much better for the price and hosted by kind and accommodating property managers. Here’s our story:
It is very clear why Simone Molinari is not a “super host.” Up until our stay in at this apartment in Bellagio, Italy, we have had always had wonderful experiences with vacation rental properties. My family and travel group is ultra-respectful of all rules and all property - we are considerate and generous and exercise extreme care and deference to our hosts and their properties – we receive 5-star guest ratings 100% of the time.
Our group of 5 arrived late to the Bellagio location due to the ferry being late – no fault of ours. (We were chastised for being late, although the locals know the ferry is frequently late.) We were kindly greeted by the host’s representative who helped us with our bags and was cordial. When we entered the apartment it was filled with cigarette smoke like a Las Vegas casino – it was putrid – the entire place was soaked in cigarette smoke. I understood that the property was offered as non-smoking and was alarmed as I am allergic to cigarette smoke. All 5 in our group were very disappointed and agreed it was a bummer to arrive to this unwelcome surprise. The host’s representative then opened all of the windows and gave a few contradicting panicky explanations for the smoke problem. He then collected our late arrival fee and left with all of the windows open. I notified the host and the rental company via text and email of our concern about the cigarette smoke and was assured that the host “strictly enforces the non-smoking policy." Again, not true. We then went to dinner and hoped the stench would dissipate while we were out. When we returned to the property it still smelled of some smoke but was now also infested with mosquitoes and flying insects. We did not leave the windows open – the host left the windows open as he was attempting to get rid of his cigarette smoke. Things went downhill from there. Simone Molinari took no responsibility for his worker having smoked up a storm in his apartment and then leaving the windows open and allowing an insect infestation - he bizarrely blamed us for the smoke and insects. Apparently, expressing an honest concern or pointing out a problem about this property and host is a major no-no. Rather than acknowledging the problems, and taking reparative measures, Simone chose to lash out at his disappointed guests and falsely state that it was we who were being dishonest or unreasonable. (As an aside, prior reviews for the Bellagio apartment do not mention that both bedrooms are directly above a - very lovely - wine bar that has patrons and workers loudly conversing directly outside the bedroom windows until 1:30 a.m.) In the end, we left the apartment immaculate (as always), 2 hours before check out time, not so much as a scrap of trash was left behind. We tipped the cleaners – learned our lesson and moved on. Bellagio itself is a pretty little village; this property has a lovely view. However, my opinion is that the property is seriously overpriced and the host, Simone Molinari did not behave fairly or honorably. On the other hand, after our stay, the rental company acknowledged the problems with Simone Molinari and his apartment and gave us a generous credit toward future stays which I certainly did not expect but for which I am I am extremely grateful.