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Overview
Condo/Apartment -
2 Bedrooms, 2 Bathrooms, Sleeps 6
Bellagio, Lake Como, Lombardy

Reviews from our community

Poor - based on 1 review
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Reviews from our community

ESQuinlan
Laguna Niguel, California
Level 3 Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Very Disappointing Experience - Overpriced and under delivered -”
Reviewed 17 July 2018 for a stay in June 2018
1
person found this review helpful

Unless you enjoy clouds of cigarette smoke, bug infestations, party noise, and a rude and condescending property manager, avoid this property – there are other places at Lake Como or Bellagio that are much better for the price and hosted by kind and accommodating property managers. Here’s our story:
It is very clear why Simone Molinari is not a “super host.” Up until our stay in at this apartment in Bellagio, Italy, we have had always had wonderful experiences with vacation rental properties. My family and travel group is ultra-respectful of all rules and all property - we are considerate and generous and exercise extreme care and deference to our hosts and their properties – we receive 5-star guest ratings 100% of the time.
Our group of 5 arrived late to the Bellagio location due to the ferry being late – no fault of ours. (We were chastised for being late, although the locals know the ferry is frequently late.) We were kindly greeted by the host’s representative who helped us with our bags and was cordial. When we entered the apartment it was filled with cigarette smoke like a Las Vegas casino – it was putrid – the entire place was soaked in cigarette smoke. I understood that the property was offered as non-smoking and was alarmed as I am allergic to cigarette smoke. All 5 in our group were very disappointed and agreed it was a bummer to arrive to this unwelcome surprise. The host’s representative then opened all of the windows and gave a few contradicting panicky explanations for the smoke problem. He then collected our late arrival fee and left with all of the windows open. I notified the host and the rental company via text and email of our concern about the cigarette smoke and was assured that the host “strictly enforces the non-smoking policy." Again, not true. We then went to dinner and hoped the stench would dissipate while we were out. When we returned to the property it still smelled of some smoke but was now also infested with mosquitoes and flying insects. We did not leave the windows open – the host left the windows open as he was attempting to get rid of his cigarette smoke. Things went downhill from there. Simone Molinari took no responsibility for his worker having smoked up a storm in his apartment and then leaving the windows open and allowing an insect infestation - he bizarrely blamed us for the smoke and insects. Apparently, expressing an honest concern or pointing out a problem about this property and host is a major no-no. Rather than acknowledging the problems, and taking reparative measures, Simone chose to lash out at his disappointed guests and falsely state that it was we who were being dishonest or unreasonable. (As an aside, prior reviews for the Bellagio apartment do not mention that both bedrooms are directly above a - very lovely - wine bar that has patrons and workers loudly conversing directly outside the bedroom windows until 1:30 a.m.) In the end, we left the apartment immaculate (as always), 2 hours before check out time, not so much as a scrap of trash was left behind. We tipped the cleaners – learned our lesson and moved on. Bellagio itself is a pretty little village; this property has a lovely view. However, my opinion is that the property is seriously overpriced and the host, Simone Molinari did not behave fairly or honorably. On the other hand, after our stay, the rental company acknowledged the problems with Simone Molinari and his apartment and gave us a generous credit toward future stays which I certainly did not expect but for which I am I am extremely grateful.

Date of stay: June 2018
Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
19 Jul 2018
Working on hospitality has always been our dream and continues to be our passion, it is not always easy to please all customers, fortunately most of the time we do it at the best, sometimes with some problems but never like this situation that from the very first moment it was outlined it would have been difficult to manage (arrived 6hs late postponing every single hour).
In the end this experience was the worst we had since we started managing apartments in Bellagio, 2011 with non-existent criticism (no smell of smoke in the apartment), communication not continuous, requests at unlikely times and behavior not respectful of the rules of the house (the windows were opened by them with lights and A/C on inside the house all evening that obviously attracted the small lake flies inside for which we offered our free cleaning service) despite our constant offers of help to better manage the situation.

I'm very sorry to admit, but it was our worst host experience in 7 years of work. If their behavior is always like that and not because of something unknown to us, I do not recommend them to any other host.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2 guests
Adults2
Children0
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