My husband and I arrived at this hotel after what we called a 'three train day' across France and Italy, plus an 80euro taxi trip from the San Giovanni train station to the hotel, it was a Friday evening, and we were hungry and weary, not to mention 'thirsty'!!! We had a voucher from our travel agent for a pre-booking for three nights, somehow there had been an error along the line and there was no booking for us at this property. The hotel was at full capacity on that night, and fortunately we were able to share the suite that our daughter and son-in-law had booked into earlier in the day. The staff were amazingly cooperative and kind, and had spare beds and linen in place for us in no time. They were able to give us our own room for the remainder of our stay at a very fair tariff. We would like to point our that the error in our booking was in no way the fault of the hotel. This hotel ticks all the boxes in terms of location and service, and may I say 'trouble-shooting'! The rooms are comfortable and spotless and the food offered in the breakfast room and on 'The Terrace' is of a very high standard. We cannot praise the staff and management enough for the way they handled our dilemna with grace and ease. We highly recommend this charming hotel in the exquisite town of Bellagio.
- Official Description (provided by the hotel):
- Recently restored, Hotel Metropole is situated in the center of the village and is the only one with restaurant and terrace directly on the lake. The rooms have a beautiful view, full or side, some with balcony or terrace; all have private facilities with bath or shower, air conditioning, electric fans, telephone, TV satellite, mini-bar, hairdryer. On the nice solarium you can admire the spectacular panorama of the Como lake. ... more less