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“4 star? Really? I don't think it deserves any stars.”
Review of Park Hotel Suisse

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Park Hotel Suisse
Montreux, Vaud, Switzerland
Level 3 Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“4 star? Really? I don't think it deserves any stars.”
Reviewed 3 March 2012

Two of my friends and I decided to go to Italy because one of my friends wanted to visit his grandma who was in the hospital :(. We wanted to go to support him and to have a nice change of environment for the weekend. We saw this "4 star" hotel online and thought it was a good choice since it was right near the small town center and it was a good price.

We arrived at 10:30 PM only to be greeted by a receptionist who had the personality of a zombie. She was very monotone and had no personality. We went up to our rooms and found that they were outdated and dirty. The walls have marks, there was no conditioner, and the ELECTRICITY DIDN'T WORK. I mean come on, I want to relax and go to sleep! We went down to reception and told the zombie receptionist that the power didn't work, and she acted like she didn't care. She strolled over to the maintenance room and called the a man into our room so he could fix the power. After 15 minutes he managed to fix the power, but only to have it fail 10 seconds after he walked out of our room. The beds are mediocre because they are made of cheap fabrics and have no comforting appeal at all.

The next morning we went down to the breakfast and they had an average selection of food. It was rather cheap and oily. After we went out for the afternoon and explored the town and had a nice lunch. I love the small town of Santa Margherita though!

For those of you who want to have a nice little weekend in this small town, I STRONGLY advise you not to come this hotel! It is has a cold, eerie feeling at night as though someone is always watching you and the staff makes it even worse because they aren't attentive.

Room Tip: Just dont come here if you want a good experience and a good sleep.
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  • Stayed March 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Keane H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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432 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (42)
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English first
Level 3 Contributor
22 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 1 December 2011

We stayed at this hotel the last weekend in November. Our room was very large and easily accommodated our family of four. The bathroom was good size and everything was clean. We had a beautiful view of the bay from our room. My kids loved that the pool was heated so they could swim even in November. My only complaint was that there was an extra charge for parking and finding a spot and getting in and out were difficult. Otherwise great stay. We'd definitely stay here again.

  • Stayed November 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Stoutredtree
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lake Mary, Florida
Level 3 Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 12 November 2011

The Hotel was quite interesting. First of all Santa Margarita is beautiful and we could have stayed a couple more nights. The view from our room was spectacular. The Hotel is dated but it still is very classy. It is a step back in time to the days when this part of Italy was where the Rich and Famous came to stay. In its prime the Hotel must have been magnificent. We would stay there again but I bet the price will be way higher as soon as the renovation is done. This Hotel is ideally located in Santa Margarita. Italy was all about walking for us as Parking is crazed wherever you go. Located in the middle of town just off the main drive. Walking distance to Town, a short drive to Portofino.

  • Stayed October 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MBSalomone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 5 Contributor
75 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
Reviewed 30 September 2011

Stayed with friends, booked online and it looked great in reality a hell hole.
Once we inspected the room we asked if we could be excused from as many as possible days. Their answer was NO you have paid already. We explained we are very unhappy with the rooms as they were 1) run down (glass cracked) 2) they smelt of smoke and the cover up spray was setting off Our traveling partners sinuses. They showed no sympathy. When we asked if we can change one of the rooms. They said that they were all the same. When we said were in two rooms and they are not. (she shrugged her sholder and smiled) We advised that I feel compelled to write about it on Trip advisor they said they dont need trip advisor write whatever you want. I asked if they cared about their customers and she shrugged and smiled again. She then said they have plenty of bookings and don't need trip advisors customers.
I recomend a boycott to show that this level of customer service is unacceptable. so on a score of 10 they get a 0 for service a 1 for the room and a 8 for the veiw.

Room Tip: avoid room 634 your head is 20mm from the noicy lift. But the best tip is "DONT COME HERE"
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  • Stayed September 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank lukejohnson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Santa Margherita Ligure hotels

Reading, United Kingdom
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 31 August 2011

I would agree with other reviews that the hotel is due a spruce up ,certainly externally it looks a bit jaded. Inside, again the room was a little dated but our large family room had direct access to a huge sun deck with a spiral external staircase down to the pool, so great for the kids to access the pool without having to go through the hotel. Pool is very warm , deep and extremely salty to the point of being unpleasant. Short walk to the sea front and beautifull views.

  • Stayed August 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank mady g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Park Hotel Suisse

Property: Park Hotel Suisse
Address: Via Favale 31, 16038, Santa Margherita Ligure, Italy
Region: Italy > Liguria > Italian Riviera > Santa Margherita Ligure
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool
Hotel Style:
#12 Luxury Hotel in Santa Margherita Ligure
Price range (per night): ₹ 10,626 - ₹ 24,115
Hotel Class:4 star — Park Hotel Suisse 4*
Number of rooms: 85
Reservation Options:
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Also Known As:
Park Hotel Santa Margherita Ligure

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