In the main we enjoyed our stay here.
ideally located on the seafront and walk out of main door and you are in the town
Room was nice ,comfortable and had all one would need.
Well stocked bar with wonderful friendly bar staff and a very relaxing way to while away the evening outdoors.One outstanding young man from Roumania working in the bar ,really made our stay with his professionalism ,engagement and excellent nature.
Reception was a little stark and whilst attempting to be designer ,lacked something that would make one do what one does in lobbies ,ie sit and relax.
One of the things my wife and I always feel sets a hotel apart and tees itself up nicely with, is its first engagement with new customers.
First impressions last and after an often long drive it is nice to be greeted as paying customers whom you are glad to see.
In this regard I am afraid the hotel let itself down badly on day one.A non welcoming ,cold and austere interaction which left a lot to be desired.
A man behind reception was generally very helpful but it got to the stage when we saw his female colleagues we eventually decided not to bother asking them anything such was their unwelcome manner.
You know the truth is we really liked the hotel and all it had to offer.However the overlasting impression was greatly diminished by those ladies behind reception.
This is not a cheap hotel and really a four star hotel should have reception staff who are cheerful ,interactive and customer oriented.
Thus a less than satisfactory rating ,however balanced by great bar staff .
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- Also Known As:
- Europa Hotel Rapallo
- Rapallo Europa Hotel