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“Wonderful experience.”
Review of Melia Genova

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Melia Genova
Ranked #2 of 91 Hotels in Genoa
Certificate of Excellence
GreenLeadersSilver level
Reviewed 29 April 2012

We recently spent three nights at hotel Melia and were very happy with our choice of hotel.The room was very clean and comfortable and the staff friendly and efficient particularity in the dinning room at breakfast where they were very helpful and kind in spite of being busy. Breakfast was included in our room rate and there was a great selection of fruit, cereal, breads and croissants also some hot dishes which I did not try. On one evening I happened to mention to the staff member on reception about a minor incident that had happened in the bar I did not realize that Sebastien Roue the manager of the hotel had overheard me he wanted to know the details and was most concerned that our evening may have been spoiled. On our return to the hotel later that night there was a lovely surprise left in our room it was unnecessary and very generous and shows how the hotel and the staff go the extra mile to keep their guests happy. The hotel is a ten minute walk from the city which is well worth visiting with lots of great restaurants, and many places of interest. We did not have time to see very much in our short stay so are planning a return trip later this year when we look forward to staying at hotel Melia again.

Room Tip: We had a room at the front of the hotel which was lovely.
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  • Stayed: April 2012, travelled as a couple
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2  Thank penny s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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522 - 526 of 1,627 reviews

Reviewed 25 April 2012

This contemporary hotel has excellent rooms and great staff service. This is a three to four star hotel, not the five stars that is claims. The quality of the food served in the hotel is good but not great. We ordered room service and they never came back in two days for the tray. The cleaning services are a bit scattered and random. Like many European hotels the cooling system is not put into service until early May so get ready to open the windows if you travel there outside of their cooling calendar and the weather turns warm. The hotel is located in a quiet upscale residential neighborhood.

Room Tip: The rooms are small so ask for an upgrade.
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  • Stayed: April 2012, travelled with friends
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Thank cosmo144
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 April 2012

It seems to be a three star hotel with five star potential. The spa however is clean, spacious and almost always empty. It wouldn't hurt to heat up the water a bit more but the complimentary fruit , water and towels in the changing area/gym somewhat make up for this. The rooms weren't huge but were clean with a big TV and a TV in the mirror! Thought the remote in the bathroom was there by accident, but when I discovered it, it was a lot of fun to watch. The turn down in the evening is nice too, mini chocolate bar and new towels on the floor. Restaurant service was slow and the food was average except for the cake (can't remember the name, see photo). it was divine. Francois I think the manager's name was, was very helpful and managed to turn a potentially bad review into an average one, through his excellent customer care and problem solving. The location is fantastic, near to everything I'd say. A hotel to the stars but not quite five star. May stay there again though.

  • Stayed: February 2012, travelled with family
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1  Thank la_globetrotteuse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 April 2012

Truly outstanding hotel! The breakfast was one of the best we had in hotels - great variety, tasty and good service. The room was large, with the large two-section bathroom; great TV service. Large and comfortable crib provided for the baby. You have to check-out their swimming pool/spa area! Overall, clean, new and modern hotel. Highly recommended.

  • Stayed: April 2012, travelled as a couple
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Thank Alexander R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 April 2012

Formerly the headquarters of a steel company, the Melia Genoa has been tastefully converted into a modern and contemporary hotel. The rooms are on the small side; we stayed in a Junior Suite which was just one room with a large bed and a small two-seater sofa; many hotels would classify such a room as a double room not as a junior suite. The room was still nice and pleasant though and had a large wall mounted flat screen TV. The bathroom was large with a full size tub and walk in shower. Turndown service was provided in the evening but no bottled water was provided. There is a bar and (expensive) restaurant downstairs as well as a small pool and gym in the basement. Overall the hard product is nice but the soft product needs improving for the hotel to be anywhere near a 5-star property.

Service at check-in was unfriendly. When we arrived we were not greeted with a smile or any enquiry if we had a nice journey or if we had stayed at the hotel before; we were simply asked for “passports!”. At check-out, a single receptionist was working at the front desk at the busiest time of the morning and a long queue of guests quickly formed; again no smile, no question if we had enjoyed our stay, we were simply presented with the bill, credit card payment taken and then we were sent on our way.

Breakfast was complete chaos, no management and staff running around like headless chicken trying to do everything at once but mostly ignoring guests requests for coffee or paying any attention to the buffet which was constantly running out of food and not replenished. There was also a desperate shortage of glasses for orange juice and the few times one of the staff would replenish the glass tray at the buffet they would only bring three of four new glasses, which of course would instantly run out again. Tables were not cleared of empty dishes and no refill of coffee was ever offered. The breakfast operation was a complete disaster and the worst I have seen in many years of frequent hotel stays.

Overall the hotel has great potential though. The property itself is nice but the staff needs more training, more management and be taught to smile more.

There is a bar immediately opposite the hotel which does a great aperitivi service from 7.30pm with a plate of small snacks such as pizza slices, parma ham and chips served with each alcoholic drink purchased for just EUR 6.

Room Tip: Rooms are small. If space is important to you, pay extra for a premium room category which will at l...
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  • Stayed: April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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1  Thank FirstTravellerLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Melia Genova

Address: Via Corsica 4, 16128, Genoa, Italy
Phone Number:
Region: Italy > Liguria > Italian Riviera > Genoa
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Genoa
#2 Luxury Hotel in Genoa
#2 Business Hotel in Genoa
#2 Family Hotel in Genoa
#3 Romantic Hotel in Genoa
Price Range: ₹ 9,378 - ₹ 18,105 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Melia Genova 5*
Number of rooms: 99
Official Description (provided by the hotel):
Located in the exclusive Carignano district just steps away from the city’s commercial, cultural and financial centre, is the ideal venue for business travellers and for short holiday stays, also for the entire family. 99 rooms equipped with all the conveniences and immersed in a modern, luxurious setting including the unique Newport Presidential Suite with a private hydro massage tub on the terrace. The Grace Restaurant welcomes guests in a setting of sober refinement. The cuisine combines the flavours and aromas of Liguria with the pleasures of traditional international cuisine. The Wellness Club Azure is equipped by an exercise pool, water jet hydro massage tub, Turkish bath, tropical and mist showers and a fitness area. ... more   less 
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Also Known As:
Melia Genova Hotel Genoa
Bentley Hotel Genoa

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