We were supposed to stay in this hotel on the 20th Nov, however due to the inflexible check-in times.. the property locked up for the night, leaving us with limited choices.
Check in closes at 7pm. We arrived at 8pm as we were hiking and the trail took longer than anticipated. After waiting outside and trying to call the property, there was no answer.. just an answering machine.
If you wish to wish to have flexible travel, wouldn't recommend staying here.
Property made zero effort to contact me via email or phone, to ask me why we hadn't arrived.. or attempt to accomodate us.
Would never have booked this property had I known they were inflexible, and needed hand-holding in customer service basics. Next time, will definitely be checking the check-in times with scrutiny.
I travel quite often and this is the most disappointing customer service I've experienced in awhile! Most places simply give you a quick call to check what's happening.. ! More
- Free Wifi
- Breakfast included