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“Great disappointment”

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Mercure Genova San Biagio
Ranked #12 of 92 Hotels in Genoa
Certificate of Excellence
GreenLeadersBronze level
Bucharest, Romania
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Great disappointment”
Reviewed 25 August 2011

If you like to visit Genoa this is not the best place to stay. The distance is very long to the city (40-45 minutes to the city on public transport). Definitely the worse hotel in which I've ever been. There was an odd odor in the lobby; after I saw and killed 2 big cockroaches in front of my room’s door, I realized that the odor were from insecticide. The air conditioning was noisy; we try to stop it over the night but were impossible. Not much interest from the staff to solve this problem. 3 nights we have to sleep with ear stoppers because this noise. Breakfast was good for an Italian hotel, but there were no glasses but plastic cups for orange juice. Nevertheless the rooms were clean and quiet, beside the air conditioning noise and the free parking was near the rooms.

Room Tip: The rooms were big and clean.
See more room tips
  • Stayed August 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank Miki004
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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756 reviews from our community

Traveller rating
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (10)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Hungarian first
  • Italian first
  • Japanese first
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English first
Toronto, Ontario
Level Contributor
21 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 3 August 2011

We stayed at the Idea Hotel for one night enroute to Tuscany from France. Although the hotel was a little tricky to find, our stay with excellent. We are a family of four and were given a room with a double bed and the an extendable sofa that turned into bunk beds. We had a great quiet night's sleep. Breakfast was vast and varied and of vary high quality for this more functional, business style hotel.

  • Stayed July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank jennifey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miami Beach, Florida
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 9 June 2011

I really like Genoa and I booked online hotel nice and clean, far from the center to avoid the chaos of the city. I wanted to visit the beautiful city aquarium. There is a bus stop at 200 meters to reach the city center, very comfortable. The breakfast is rich and tasty. The staff is always friendly with customers and in the room I found a nice plasma TV. I will definitely come back!

  • Stayed June 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank p4n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 16 October 2010

After a long hunt trying to find the hotel (it somehow wasn't on our GPS) we finally arrived to learn that "the manager had booked us in their other hotel by mistake".
We had chosen San Biagio specifically for it's location (for a quick getaway the next morning) and it's free parking and wifi.
And we had booked and paid in full 2 months before, plus I had emailed a confirmation 2 weeks before we arrived. I got no reply, but since we had already paid for it, I wasn't worried.
But they did not honour our reservation and sent us away to a different hotel in the downtown area of Genova, that had an extra 20 euro parking charge and wifi charges on top.
The concierge told us the other hotel would be easy to find, but after 20 minutes drive with the GPS showing us the way, we are sure we would have been driving all night looking for it without the GPS, even with the "easy" directions.

As for San Biago, it's located near a shopping centre that a lot of local italians use. Could be good for picking up some groceries.
The lobby was very nice, and the staff seemed friendly enough.
Don't know what the rooms were like - we never got to see them.
I still think it might have been a good place to stay - I just wish I had gotten the chance to find out.

  • Stayed September 2010, travelled as a couple
    • Service
Helpful?
6 Thank TOSiteCer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Responsabile relazioni con la clientela at Mercure Genova San Biagio, responded to this review, 24 October 2010
Dear TOSiteCer,
Thank you for writing your experience in our hotel
We greatly appreciate you taking the time to bring this matter to our attention and apologize for any inconvenience the services may cause to you
It’s our mission to consistently provide superior service and accommodations and your comments are very important to us.
Once again, we appreciate you taking the time to share your comments with us.
We hope you will continue to choose us for your travel needs
best regards
Piero Marini
quality manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
England
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 7 October 2010

This hotel is more suited to business than leisure. The bedrooms and bathroom are of a high standard. Staff are efficient and helpful but not overly friendly. Out of town location.
Stayed one night 129 euros asked to stay a second night as we were waiting for our car to be repaired price has risen to 289 euros due to Boat Show.

  • Stayed October 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AnnTipodes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Responsabile relazioni con la clientela at Mercure Genova San Biagio, responded to this review, 24 October 2010
Dear AnnTipodes,
many thanks to choosing stay in our property and appreciate our quality of services.

we hope to welcome back in Genova and in our 26 IDEA HOTEL in Italy, Lugano and Paris.

Kindly regards
Piero Marini
quality manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mercure Genova San Biagio

Property: Mercure Genova San Biagio
Address: Via Romairone 14, 16163, Genoa, Italy
Region: Italy > Liguria > Italian Riviera > Genoa
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#5 Green Hotel in Genoa
#6 Best Value Hotel in Genoa
#9 Luxury Hotel in Genoa
#11 Business Hotel in Genoa
#13 Romantic Hotel in Genoa
#16 Family Hotel in Genoa
Price range (per night): ₹ 4,825 - ₹ 7,633
Hotel Class:4 star — Mercure Genova San Biagio 4*
Number of rooms: 120
Official Description (provided by the hotel):
San Biagio Hotel is a modern structure which links international comfort to warm atmosphere, where the Guests could be delighted by a quiet location sat among the nature and connected to a sporting centre.San Biagio Hotel is strategically built near to the most attractive spots of Genoa and its location allows for easy connections with the town centre, the airport, the Aquarium and the International Fair. ... more   less 
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Also Known As:
San Biagio Hotel
San Biagio Genoa

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