We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Good location but appalling reception staff” 2 of 5 bubbles
Review of Best Western Hotel Moderno Verdi

Best prices for -
Enter dates for best prices
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Best Western Hotel Moderno Verdi
Ranked #21 of 88 Hotels in Genoa
London
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Good location but appalling reception staff”
2 of 5 bubbles Reviewed 18 May 2012

Just returned after having spent 5 nights there with my sister. My experience was identical to that of Ladyrhodes. Older guy on evening shift at reception this week was so obnoxious that that I was shocked that no-one has sacked him. We had the same experience with the bar closing at 10.00 pm and being unpleasantly refused a drink - in a supposedly four star international hotel. Just couldn't believe it. The other reception staff were polite but not very interested. Have to say that the restaurant manager/head waiter, Gianni, and the two waitresses were very helpful and charming. Absolutely no complaints there and the room itself was nicely furnished. I do hope that someone from Golden Tulip will read this and take some action because the attitude of the staff was completely unacceptable. I would never stay there again. I'm wondering whether they only behave this way towards female guests as we noticed that the bar was open past 10.00 pm for a couple of tour groups on Sunday night and Wednesday night.

  • Stayed May 2012, travelled with family
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank Bedandbreakfastfan24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review
Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / Payback Arrow
JPMiles / PAYBACK
50

536 reviews from our community

Traveller rating
    81
    260
    133
    50
    12
See reviews for
100
168
34
143
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (17)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
London
Level Contributor
37 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 bubbles Reviewed 7 May 2012

I stayed in the Golden Tulip, Genoa for two nights at the beginning of May. In appearance it is pretty and very elegant. My room was small but had everything I needed apart from wifi which is only available in the lobby/bar.

Unfortunately that's where the positives finish. On arrival the young male desk clerk seemed very dismissive, did not make eye contact and was really far too important to make little old me feel welcome. The bedroom was clean and in the bathroom that reassuring little strip of paper covered the toilet seat pronounced that it was clean and sanitised, however on closer inspection, I could see that this certainly was not the case. Breakfast the first morning was rather an unpleasant affair. The male waiter was very grumpy even though there were only a handful of customers eating. My colleague politely asked for tea rather than the ready prepared coffee, this was brought in true Basil Faulty style and slammed down on the table.

The highlight was returning that evening at 11.30 pm (remember this is a 4 star hotel in a major international city) with three female colleagues, we were sober, quiet and polite. We asked for a drink at the bar and were told that the bar tender had gone home! we looked puzzled at the clerk in reception which was completely empty by the way and he said he could make us a drink but only if it was something simple. Campari soda was agreed by everyone and he trudged all of the 10 feet to the bar to open the Campari soda bottles, which again were slammed on to the bar... I then had the temerity to ask for ice.. 'the bottles have just come out of the fridge!' he said but after some huffing and puffing the ice did appear. None of us were brave enough to ask for a slice of orange!!

To be fair, this attitude was not common to all staff and there were some notable exceptions including the young breakfast waitress on the last morning and one middle aged male reception clerk who was very helpful giving directions. However, on the basis of my whole experience I will certainly not be returning to this hotel.

Room Tip: Maybe ssk for a view of the Square at the front, mine was of an ugly office block at the back, but i...
See more room tips
  • Stayed May 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Ladyrhodes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Genoa hotels

Brussels, Belgium
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 10 April 2012

the location is just in front of the station and it is very convenient for lot/or heavy luggage travelers. It is a bit old fashion and it smells old but perfect for business trips and for one night staying.
The breakfast is good and there is a wide choice, also the Focaccia!
Internet in the room is not wi-fi but they can provide you with a cable. In the lobby wi-fi is working well.

  • Stayed March 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank hinanos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tel Aviv, Israel
Level Contributor
170 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
3 of 5 bubbles Reviewed 7 April 2012

I wasn’t expecting much of this hotel as it was booked at the last minute and seemed very old from the outside. The interior seemed very old fashioned with wall to wall carpets and tiny elevator. The room was a pleasant surprise though- very large, with a large bed, new, flat screen TV and full satellite channels and a huge whirlpool bathtub! It was clean and welcoming after a long day…
The hotel is not far from the center and the old port (about 20 minutes’ walk) and close to some bars and restaurants (word of advice- everything seems to be closing at 20:00 sharp so aim at an early dinner).

  • Stayed April 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank YG1978
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sao Paulo, SP
Level Contributor
50 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 bubbles Reviewed 6 November 2011

My husband and I slept there while traveling from Nice, FR, to Florence, IT.

We dined and had breakfast at the hotel. the staff was nice and helpful. Breakfast had a lot of options, with yogurts, but no fruits.

There's an elevator in the hotel and the staff carried our backpacks up, wich was news to me and a break from the heavy load!

The hotel is located across the train station (Genova Brignole), which was perfect since we arrived by train.

  • Stayed August 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank manoelabrienza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Genoa hotels
Piccapietra
Best Western Plus City Hotel
Grand Hotel Savoia
#2 of 88 in Genoa
4.5 of 5 bubbles 2,392 reviews
Show Prices
Show Prices
Show Prices
Starhotels President
#19 of 88 in Genoa
3.5 of 5 bubbles 814 reviews
NH Genova Centro
#8 of 88 in Genoa
4.5 of 5 bubbles 249 reviews
Show Prices
Show Prices
Show Prices

Been to Best Western Hotel Moderno Verdi? Share your experiences!

Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / PAYBACK
50
JPMiles / Payback Arrow
Write a Review Add Photos & Videos

Additional Information about Best Western Hotel Moderno Verdi

Property: Best Western Hotel Moderno Verdi
Address: Piazza Giuseppe Verdi, 5, 16121, Genoa, Italy
Region: Italy > Liguria > Italian Riviera > Genoa
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#14 Luxury Hotel in Genoa
Price range (per night): ₹ 5,226 - ₹ 13,066
Hotel Class:4 star — Best Western Hotel Moderno Verdi 4*
Number of rooms: 87
Official Description (provided by the hotel):
Best Western Hotel Moderno Verdi enjoys a strategic location that makes it the ideal starting point for your stay in the city of Lanterna as the railways station, the underground, the bus stops, the air terminal are really close and the highways and airport are a few minutes far away. By a pleasant walk you can reach the main points of interest of Genoa as Teatro della Corte, the International Fair, the Stadium, the Palazzo Ducale, Teatro Carlo Felice, the Porto Antico Congress Centre and the Aquarium. The rooms are furnished with style and elegance in order to ensure guests maximum satisfaction and comfort: boiserie, beds, pillows, duvets, parquet, electronic safe, shower with hydro jets, plush bathroom towels but also modern technologies to meet the needs of business and leisure guests. A powerful Wi-Fi system lets you surf the Internet at high speed and to move inside the hotel without losing connection. Mediaset Premium tv programs and multilingual satellite channels allow to be always updated about worldwide events. In the morning the smell of freshly baked croissants, fresh fruit yogurts and the delights of the buffet with the Genoese specialties will greet your new day. The main newspapers are available in the lobby as the free Internet point to enjoy you the first news of the day. The private garage in the basement and directly connected to the lobby is the perfect solution for your car. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Agoda, Booking.com and Expedia so you can book your Best Western Hotel Moderno Verdi reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Golden Tulip Moderno Verdi
Golden Tulip Genoa
Genoa Golden Tulip

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing