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Reviewed 2 April 2018 via mobile

A group of friends and I stayed here for 4 nights, as soon as we got there it was obvious that organisation or maintenance was not up to scratch. Never any hot water. Paid for air condition and it didn’t work. Breakfast was minimal, and what was available was stale bread and warm slices of cheese. Several groups of people were given the same checkout time leading to long waits and little space, was even sworn at by the manager as we were not standing where he asked (due to lack of space). Worst customer service I have ever come across and will never be returning.

Date of stay: March 2018
Trip type: Travelled with friends
Thank Jodie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 May 2017 via mobile

Stayed here over the Easter holidays, hotel was lovely and very spacious, we had a couple of problems but the hotel staff where great, Marco helped when he could and sorted us out.
Great hotel very clean and a very short walk to the beach. Nice walk to the shops and lots of restaurants and bars within a short walk.

Date of stay: April 2017
Trip type: Travelled with friends
Thank Olivia F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 April 2017 via mobile

The manager of the hotel treated us very poorly. We were a group of students staying for four nights at the hotel. The hotel itself was fine but the staff were rude, uncooperative and outright disrespectful. In the morning, the manager loudly banged on all of our doors to wake us up at 9am. No 'customers' should be treated like this.

Also, cleaners would take alcohol from our rooms when we were out. We came back on multiple occasions to find that some of our items had been taken. The cleaners had clearly been through our bags to look for our own alcohol to take from our rooms and store in reception.

When trying to resolve these issues with the manager, he completely dismissed us. He had no intention of cooperating and trying to resolve the situation. His understanding of English was poor and he was very stubborn. No paying customers should be treated like this.

Finally, during checkout, one of my friends asked to fill up their water from the tap at main reception. The manager immediately said no. Again, no paying customer should be treated like this and refused to fill up their water bottle with tap water.

The customer service at this hotel was the worst I have ever experience and I would most certainly not advise staying here.

Date of stay: April 2017
Trip type: Travelled with friends
Thank tc1414
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marco M, Direttore at Hotel Reyt, responded to this reviewResponded 19 April 2017
Google Translation

Buongiorno

Premetto che non sono assolutamente sorpreso della recensione e come gia accennato di persona vado ad esporre la corretta versione dei fatti.
L’ hotel Reyt collabora DA ALMENO 5 ANNI con i ragazzi di un agenzia nominata “ I Love Tour “ ( solitamente nel periodo di Aprile o Marzo) per un periodo di massimo 4 giorni.
In questi 4 giorni l’Hotel Reyt si adatta alle esigenze dei ragazzini partecipanti all’evento.
Infatti, quando ospitiamo questo gruppo non accettiamo altre prenotazioni, in modo da non dare cattive impressioni ad altri clienti .
Essendo Giovani e in vena di far festa , i ragazzi trasformano l’Hotel in un vero e proprio Disco Pub.
Musica , Travestimenti , Giochi di Gruppo e tanto tanto tantissimo Alcol.

La Politica Principale che abbiamo per evitare che possano accadere incidenti è di vietare di introdurre Alcoll all’interno della struttura che non provenga dal bar dell’ Albergo , ma quando si ha a che fare con più di 100 ragazzini ovviamente qualche bottiglia riesce a passare dentro le camere dell’hotel .

LE NOSTRE DONNE DELLE PULIZIE ,AUTORIZZATE DAI RESPONSABILI I LOVE TOUR , QUALORA TROVASSERO ALCOL DENTRO LE STANZE , HANNO LA FACOLTA DI PORTARLO IN RECEPTION E DI CONSEGNARLO A ME IL TITOLARE CHE A MIA VOLTA CONSEGNERO’ AL RESPONSABILE DEL GRUPPO INFORMANDOLO SULL’ACCADUTO.

Fino a prova contraria, le nostre donne delle pulizie non hanno rubato nulla.


Ovviamente , come testimoniano le altre recensioni , cerchiamo di fare della nostra disponibilità e della nostra cordialità uno dei punti di forza della nostra gestione.
Credo in tutta sincerità , che la vostra recensione sia esagerata , credo sia frutto di una “vendetta” miei confronti per avervi sequestrato dell’alcool avendo voi trasgredito alle regole.
Detto questo , spero di potervi ospitare nuovamente all’interno della struttura magari in periodi di alta stagione per mostrarvi tutta la nostra simpatia e generosità.

Cordiali saluti .

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 April 2017 via mobile

The hotel was fine itself, but the owner and employees were rude and disrespectful.
We were a group of students staying there for just under a week and he would come knocking on our doors at 9am to try to "force us" to go to breakfast. Other days similar things happened, as he would tell us we had to get out of our rooms so the cleaners could to tidy up (in other hotels I have stayed at they clean when the customers are NOT there).
Furthermore, a few of the guests found that their bags had been searched through in the rooms and particular items were taken out and kept downstairs until it was time for us to go back home.
When we attempted to speak to the manager of the hotel regarding the issues we had he completely dismissed us and could not care less.

Regardless of whether we were students or full time workers - we should have been treated as paying customers and not as poorly as we did.

I would definitely not recommend this hotel for anyone who is looking to have a relaxing stay!

Date of stay: April 2017
Trip type: Travelled with friends
Thank lilzzzzzz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marco M, Direttore at Hotel Reyt, responded to this reviewResponded 19 April 2017
Google Translation

Buongiorno

Premetto che non sono assolutamente sorpreso della recensione e come gia accennato di persona vado ad esporre la corretta versione dei fatti.
L’ hotel Reyt collabora DA ALMENO 5 ANNI con i ragazzi di un agenzia nominata “ I Love Tour “ ( solitamente nel periodo di Aprile o Marzo) per un periodo di massimo 4 giorni.
In questi 4 giorni l’Hotel Reyt si adatta alle esigenze dei ragazzini partecipanti all’evento.
Infatti, quando ospitiamo questo gruppo non accettiamo altre prenotazioni, in modo da non dare cattive impressioni ad altri clienti .
Essendo Giovani e in vena di far festa , i ragazzi trasformano l’Hotel in un vero e proprio Disco Pub.
Musica , Travestimenti , Giochi di Gruppo e tanto tanto tantissimo Alcol.

La Politica Principale che abbiamo per evitare che possano accadere incidenti è di vietare di introdurre Alcoll all’interno della struttura che non provenga dal bar dell’ Albergo , ma quando si ha a che fare con più di 100 ragazzini ovviamente qualche bottiglia riesce a passare dentro le camere dell’hotel .

LE NOSTRE DONNE DELLE PULIZIE ,AUTORIZZATE DAI RESPONSABILI I LOVE TOUR , QUALORA TROVASSERO ALCOL DENTRO LE STANZE , HANNO LA FACOLTA DI PORTARLO IN RECEPTION E DI CONSEGNARLO A ME IL TITOLARE CHE A MIA VOLTA CONSEGNERO’ AL RESPONSABILE DEL GRUPPO INFORMANDOLO SULL’ACCADUTO

Fino a prova contraria, le nostre donne delle pulizie non hanno rubato nulla.


Ovviamente , come testimoniano le altre recensioni , cerchiamo di fare della nostra disponibilità e della nostra cordialità uno dei punti di forza della nostra gestione.
Credo in tutta sincerità , che la vostra recensione sia esagerata , credo sia frutto di una “vendetta” miei confronti per avervi sequestrato dell’alcool avendo voi trasgredito alle regole.
Detto questo , spero di potervi ospitare nuovamente all’interno della struttura magari in periodi di alta stagione per mostrarvi tutta la nostra simpatia e generosità.

Cordiali saluti .

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 September 2018 via mobile
Google Translation

Date of stay: August 2018
Trip type: Travelled with family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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