The people at the Byron were very friendly and very helpful. It also helped the they spoke very good English. Though our room was a little small, though adequate, we didn't spend much time in there other than to sleep so that was fine with us. It was well located within Ravenna which was nice. You could step out either side of the hotel and be right in the heart of things there. Well worth the price especially compared to the cost of some of the other hotels nearby.