The apartment is an immaculate, tasteful and impressively modern refuge in this busy and sun-blasted city. And the neighborhood - "Monti" - is great. By which I mean it's quiet, colorful, interesting and safe - without being "touristy." At a convenient distance to the train station (not too close and not too far), Via Urbana becomes increasingly interesting as you walk in the direction of the Colosseum (which is also at "a convenient" distance). Good restaurants and really interesting small stores abound, selling artisanal products. Some advice: avoid the subway or you'll think you're in Tokyo. Eat the pizza or caci e pepi, a block away at Via Urbana 47.
We had stayed in this apartment block before, at a different apartment, so we knew it was well maintained and conveniently located. The beginning of the stay however, came directly from travellers' hell.
By good fortune, we were able to get inside the block, on a hot afternoon and wait in the cooler courtyard. Our greeter, who was supposed to meet us at 3pm, at which time we had arrived and an appointment we had confirmed at least three times, was nowhere to be found and when I called the agency at 3.30 was told he was 20 minutes away.
After waiting for more than an hour, I called again only to learn that there was a problem: the previous tenants had not vacated and the apartment was not ready, but someone would be down to meet us shortly.
Another 45 minutes passed with various increasingly irate phone calls before we gained admission, with the cleaners working frantically to finish their work.
This was a good lesson in making sure that the agency with whom you book also manages greetings and entry; this one did not for this apartment. As a consequence, the greeter, who had no idea of how to manage the overstaying tenants, just ignored the situation until it became critical.
After getting in and settled, finally, I spoke to the managing agent and discussed the problems both within and outside their control, particularly their lack of contact with us to let us know what was going on; we were travelling by train from Florence, so not really unable to contact. They were really interested in improving their processes and genuinely sorry for the inconvenience which, to be fair, was not entirely within their control.
The positives of the experience were that the agency, in future, has control of all stages of the process, which should avoid some of the problems we encountered. In addition, they refunded us half a day's rent and the city tourist tax. They were apologetic and ensured that the rest of our time was without issue.
As to the apartment itself, it was really very spacious and clean. There were, however, some minor, but irritating, issues: the AC which is building wide but controllable within the unit, was not easily controlled and as a result the unit was often hot, despite being set at 20C; bathroom fittings were ill maintained - a shower sprayed water all over the bathroom, toilet fittings fell off the wall when pressed, to identify two. I suspect these issues were related to the agency not having overall control and hope they'll remedy them.
The location is really fantastic, close to some marvellous restaurants and bars at the end of via Cavour, close to the metro (Cavour station) and a short walk from route 70 and 71 bus stops, which are very useful if you're prepared to try them (Route 70 takes you really close to Piazzas Navona and della Rotunda, for example). There's a mini market opposite and some quite interesting shops. The Coliseum is a short walk away, as is the via Fora Imperali, Piazza Venezia and the Capidoglio.
With a little attention from the managing agency this could be a first rate apartment. The care that was shown to us after a disastrous start suggests that the agency will attend to the issues with the apartment for future travellers.
Altogether, my partner and I had a very pleasant stay in this apartment and I would recommend it for it's comfort and convenience.
A few niggles. Describing the property as 'brilliant' sets a high expectation and sadly that wasn't fully met due to a lack of attention to detail by the management team. In particular, the Wi/Fi did not work when we arrived. This facility was important to us and (after a few days and much trial-and-error on our part) Maria Luisa arranged for a work-around solution to what was described as an unavoidable network failure. But the lack of Wi/Fi should have been spotted (and if possible remedied) before we arrived. Furthermore there were signs that fixtures and fittings were getting 'tired' - a glass shower door was jammed; toilet-flush mechanisms would pop out of the wall when used. If you want to remain 'Brilliant' guys these things need to be fixed.
But I say again, we both enjoyed our stay in what is a fascinating city.
This 2 bedroom unit is in the Monti area. Lots of great places to eat. AI TRE Scalini restaurant was wonderful, affordable and great service. Enjoyed it very much.
This appartment which we shared with our friends was just right for two couples. It was clean, tastefully furnished and in a great location. We walked to many sights on foot but occasionally used the metro, the next station is only few minutes walk away on the bottom of the street. There are many shops nearby to buy your groceries and nice restaurants.
The only problem was that the temperature inside the flat was too hot in the first few days (26 degrees !) and we were told that the heating couldnt be reduced because it was centrally regulated for the whole block of apartments. We had to open the windows which meant that it was very loud and we didnt sleep that well. The temperature then was lowered but remained still very warm.
Also, the person who was supposed to bring the key on our arrival day was one hour late and the car that our friends had requested to bring them to the airport (one of them got an ankle injury whilst we were there) was very late so that my friends had to go to the next square.