My wife, myself, and parents-in-law had a private tour of BORGHESE Gallery in Rome. We were really looking forward it was the first time my parents-in-law have visited and the last time my wife and I visited we did not get a tour. We booked with Rome Walks directly because the Tour company was recommended by Rick Steves of PBS. We paid in advanced 3 months in advance and confirmed the booking several weeks after the money was received. We waited 10 min at the designated located before I called the Tour company. The phone operator was very nice but noted that the Company was located in Australia and no management could be reached. She also indicated that the Tour was cancelled a week in advanced and thought I was informed and money refunded. I told her that I was not informed and checking my email I saw an email from RomeWalks 18 min. prior to the tour time. The BORGHESE Gallery tickets are sold out for weeks in advanced so there was no way to book tickets, hence why we setup a tour with reservations. Tours get cancelled however I would expect that customers are notified well in advanced. Also when a tour is confirmed I assumed the tickets were purchased. This was not true. Not only was our time wasted on our vacation but my parents-in-law missed the one opportunity to view this amazing gallery. Unacceptable!!
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