We stayed at this hotel for three nights, where do I begin? Remembering this is a 4 star hotel, the first evening we ordered our evening meal in the smart looking restaurant. My main course arrived on a brown plate with a big white chip in it, the three other members of my party all had different style/colour plates. My husband called the waiter to complain about the chip in the plate, he was a young waiter and didn't seem to understand the problem and so my husband asked to speak to the restaurant manager who was fussing around a birthday party for an Italian group. The manager eventually came and "pretended" he couldn't speak English and so the conversation was translated by a very nice young waitress. The manager explained that he didn't have enough plates because of the birthday party (there was approx 16 people). No apology was ever made by the manager. The food was mediocre, unfortunately we had to eat in the Restaurant once more due to the locality (no where else to eat!) once again the food was disappointing.
We asked for the aircon to be turned up on numerous occasions with no effect. Most people stayinng in the hotel were complaining constantly and just to finish things on the last morning coming down for breakfast, I poured a glass of orange juice and went to take it outside in the sunshine and the surly waiter told me I was not allowed to take the drink outside!!!
We had previously spend 3 nights in Amalfi where the people were very friendly and welcoming, but at the Black Hotel, all the staff (except Simon and a young girl) were surly, unwelcoming and downright rude!!
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