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Reviews (2,048)
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All reviewsvia nazionaletrevi fountaingreat locationwithin walking distancespanish stepstrain stationcentral locationon footmain attractionshotel is perfectbuffet breakfastmin walkroman forumpastriesvisit to romevatican citymajor sites
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32 - 37 of 2,048 reviews
Reviewed 4 November 2017 via mobile

This truly is a awful hotel!!
First impression of the foyer was nice .. but that was the only area of the hotel this could be said ..
As we walked through the dark dungeon like corridors I wondered why people were sitting on old shabby sofas, but having found the bar later that night which incidentally doesn’t open till after 5.30 I realised the bar was so small with no seating other than 2 bar stools that the shabby sofas were there best offering!!
Next the bedroom.. dated doesn’t seem enough to emphasise how awful this was, old chipped furniture white walls but not in a good way nothing at all on the walls except the odd dirt patches! I felt like I was in another corridor, the bathroom was probably the best room in the whole hotel clean and bright .
To sum up.. when people say “well it is central what do you expect “
Well I’m sorry the “central “ location does nothing to justify how this hotel ever got its 4 star rating.. for us the hotels we stay in form part of our holiday, somewhere to go at the end of a day and relax in a bar and watch the world go by .. this is most definitely not that hotel ..
Believe the bad reviews they are not made up !!!!

Stayed: November 2017, travelled as a couple
Thank Lisa T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 November 2017 via mobile

Nice hotel with reasonable room area, location is perfect you can walk to train station or center of Rome, many shops around the place, just if the hotel can add power socket near to the bed, breakfast was grate.

Stayed: November 2017
Thank Ahmed A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 November 2017

Close to Termini Station with large luggage which we managed fine, just a block East of the station. Staff was very kind, helpful and gave us a room upgrade, junior suite. Fridge with free water, pops and snacks, espresso machine and kettle. Large ban with great size shower. There was a free cell phone in room for your use, called home to Canada no cost. The breakfast was extremely good with numerous choices both got and cold. Gentlemen serving were friendly and fun. Highly recommend this hotel for the cost and wonderful staff.

Room Tip: They upgraded us to a junior suite, room 305, wonderful.
  • Stayed: November 2017, travelled as a couple
    • Value
    • Rooms
    • Service
Thank Nora M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 October 2017 via mobile

Booked a double room, single use for my business trip. Tiny room with no space around the bed. Bed as hard as a rock. No desk, no chair, storage space with one door missing, sink did not empty, a/c only made noise but did not cool. The smallest safe I have ever seen. No way to charge your devices unless you unplug the lamps. Wifi good by the way. Read about stolen items from the room on TripAdvisor. That does not surprise me at all. The trolley with sheets that housekeeper uses in the halkway during the night including the master key. (See pic) Breakfast chaos, emplyees wearing their winter jackets in the morning. How can they even justify the 4 stars. Indeed the employees are kind, the breakfast is not too bad but that is it. I've noticed that the management does not even bother to reply to reviews on Tripadvisors. They don't even reply to guests with a positive feedback. So many nice hotels around for the same price. My advise would be, skip this one.

Stayed: October 2017, travelled on business
1  Thank Michel99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 October 2017

The room was comfortable, really small and dated but clean. I sort of expected the rooms to be small when in center so that was not a problem. The room was clean but the rest of the hotel needs a bit of work. I cannot complain about the staff - the staff was very nice and helpful. Breakfast was also very nice. All in all no real negatives but having stayed in other Eurostars hotels in Rome I expected more.

  • Stayed: October 2017, travelled on business
    • Value
    • Rooms
    • Service
Thank Alexandra G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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