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Reviewed 31 October 2017

Spent eight nights in Rome at the Aleph Hotel and enjoyed every minute. Great location, great, friendly, helpfu staff, nice rooms and good breakfast buffet. Especially liked the close, but off main streets location, the quiet neighborhood, and the very helpful staff. Would return and highly recommend. P.S. We were fortunate enough to have one of the three terrace rooms. Fantastic in the fall! If you have the opportunity, I'd go for it!

Date of stay: October 2017
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
5  Thank Scott B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 17 November 2017

Dear Mr Scott,
We are very pleased to hear about your terrific stay with us during your visit to the Eternal City. Our staff is dedicated in providing 5 star service and creating memorable experiences for our guests. We strive to make our guests feel welcomed and right at home each and every time.
I certainly appreciate all your feedback and will be sure to address them accordingly to all the Team.
We certainly can’t wait to welcome you back on your next visit to Rome. We look forward to seeing you again in the near future.
Yours sincerely
Pamela Zullo
Front office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 October 2017 via mobile

Would like to express my sincere appreciation to all the team that was always exceeding the expectations every time we interact with them.

Starting from the General Manager to all hotel employees that were very hospitable and always there to help and welcome.

We loved our daily amenities and the scent every time we return back to our room from very efficient Housekeeping Team.

Breakfast staff and all other outlets were always welcoming and knowledgeable.

Thank you again for making our holidays so memorable and will certainly be coming back.

Date of stay: October 2017
Trip type: Travelled with family
1  Thank Mahmoudkeiy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 17 November 2017

Dear Mr Mahmoud,
We are very pleased to hear about your terrific stay with us during your visit to the Eternal City. Our staff is dedicated in providing 5 star service and creating memorable experiences for our guests. We strive to make our guests feel welcomed and right at home each and every time.
We certainly appreciate all your feedback and will be sure to address them accordingly to all the Team.
We certainly can’t wait to welcome you back on your next visit to Rome. We look forward to seeing you again in the near future.
Yours sincerely
Pamela Zullo
Front office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 October 2017

We booked this hotel before it became a Hilton and we were worried a small gem might become something else. We loved it. On the small side, a bit out of the main area but easy to walk everywhere. Near the American Embassy. Can't say enough positives about the staff. Some kinks were still being worked out but they fixed every issue. Room was relatively spacious with a nice bathroom. We did not have much of a view but we were not in the room much. Internet worked great, drinks on the roof by the pool, room service all perfect.

Date of stay: September 2017
  • Trip type: Travelled with friends
    • Value
    • Sleep Quality
    • Service
2  Thank tripfile441
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Federico C, Front Office Manager at Aleph Rome Hotel, Curio Collection by Hilton, responded to this reviewResponded 24 November 2017

Dear Sir,
thank you for taking the time to share your experience with us.
I am delighted to learn that the effort we make in taking care of every detail and in focusing on the service contributed to make your stay unforgettable
Your kind words of appreciation about the quality and the efficiency of our service are the strongest motivation for us to offer an Always better experience to our valuable Guests. We will for sure share them with all the staff!

We are looking forward to welcoming you back soon
Sincerely
Pamela Zullo
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 October 2017

Service is key - and the Aleph Hotel Rome's staff own the key in every way. Umberto and his colleagues know the value of service. We were treated with utmost respect and welcomed as though we were family. No matter the location or atmosphere, which were also ideal and lovely, the staff is key - and the Aleph Hotel Rome's staff is outstanding. We will return and honestly, are already planning another trip. Helen and Dave Woodley, Lewiston, NY

Date of stay: October 2017
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
3  Thank woodleyh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 17 November 2017

Dear Sir and Madame,
Please let us express how thankful we are for this awesome comment about the Aleph Rome Hotel Curio Collection by Hilton.
We are so pleased to hear about your wonderful experience during your stay with us and the exceptional staff that you encountered. We strive to provide our guests with a unique and memorable experience and we are so happy that we were able to meet this for you.
I will be so delighted to share your nice words with all the Team. Guest satisfaction is our main goal and your comments are a great motivation to keep improving the service we offered.
We look forward to your next stay and we hope to welcome you back very soon.
Sincerely
Pamela Zullo
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 October 2017 via mobile

I’d like to thank the staff at this beautiful boutique hotel. When I was on a recent business trip, they were so accommodating of my celiac disease. The staff at breakfast ran out to my taxi as I was leaving early the last morning and gave me additional gluten-free snacks for the trip. Doormen were fabulous. Beautiful room, amazing location.

Date of stay: October 2017
Trip type: Travelled on business
2  Thank jdburnso
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 18 October 2017

Dear Sir and Dear Madame,
Thank you so much for having chosen to stay at the Aleph Rome Hotel Curio Collection by Hilton, during your visit to Rome and for having taken a few moments to share your experience.
We appreciated you sharing your positive ratings regarding your overall experience and we are so pleased to know that you found the location, our service and renovated rooms to your complete satisfaction. It is our constant aim to make our guests feel at home and to make their stay as memorable and comfortable as possible. I was therefore very pleased by your feedback, which I will personally share with all the Staff.
I look forward to welcoming you back to the Aleph Rome Curio Collection, hoping that the future stores many more opportunities for you to stay with us.
Sincerely
Francesca Romana Caracciolo

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