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Best Western Plus Hotel Spring House
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Reviews (1,403)
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All reviewsvatican museumclose to the vaticancipro metro stationfamily roompastriesst peter's squarethe hotel staffminute walkrooms are smalljunior suitemini bararound the cornerstaff was very friendly and helpfultrip to romeother attractionsbreakfast roombreakfast was excellent
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Reviewed 27 November 2017 via mobile

We took the Junior Suite which has 2 levels, and sleeps 4. There is one bathroom cum toilet, kettle with tea coffee, mini fridge, safe, tv with an English movie channel. The design of the room however is not user friendly and we find ourselves knocking into things easily, bathroom racks not able to hold small hotel-provided shampoo bottles, water not draining from sink etc. The breakfast is very good in terms of variety. The location is good in terms of access to Vatican Museum (but entrance to St Peter's Square and Brasilia are much further away), 2 supermarkets and self-service laundromat (called Onda) all within 5 mins walk. There are many food options nearby plus a few Chinese restaurants too, and slightly further maybe 10mins+ walk BK and McDs. We tried Feida which is not bad. We walked everywhere in Rome except when we had to go to the Colisseum and Termini station.

Stayed: November 2017, travelled with family
1  Thank Peanut88butter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ccspecialist, Responsabile relazioni con la clientela at Best Western Plus Hotel Spring House, responded to this reviewResponded 2 December 2017

Dear Peanut88butter,

thank you very much for your nice review! we are happy that you had a great time with us.

Our location is indeed excellent and we are thrilled that it enhanced your stay. We are located within 3 minutes walking from the Vatican museum, and close to all the landmarks and shopping area of the Eternal city.

We are glad to know that you enjoyed the Junior Suite room that you had which is the most ideal for family, perfectly equipped in order to satisfy the needs of our Guests: tea and coffee maker, comfortable bed , complimentary bottles of mineral water and an well equipped minibar.
Thank you for the excellent comment regarding our buffet breakfast that is made to fulfill our Guest's need for an healthy, varied and tasty breakfast.

We look forward to welcome you once again and we are sure that you will spend a new and memorable stay at Best Western Hotel Spring House.

Warm regards,

Mana Radofa
Customer care specialist

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 November 2017

My trip was amazing from start to finish. This hotel is perfect location and offers all you need for your stay. On arrival the only dissapointment was our room allocated. It was a big disapointment. It was so dark and small it was not the room I had booked my heart was gutted and annoyed as was late not what I had imagined. But after telling reception the staff the next day we changed rooms .No fuss or hassle was made but really cheered me up and very delighted with the room given. With a lovely balcony up high away from noise we had a beautiful view down the street which on my birthday my 40th popped some champagne was lovely to take in the views fresh air . The hotel offered a plentiful breakfast hot & cold food on offer. english breakfast or continental cereals croissants etc. Nice seating areas and clean. There is a bar aslo if wanted refreshemnts in eveing. The location is perfect. Just outside the main area although still walking distance can easily walk pretty much the whole of Romes attractions. Im not fit by any means but walking through the city you can walk from Castle Sant' D Angelo to the Vatican to hotel easy maybe 20mins. Past and through all attractions, Pantheon, Colloseum, Trevi Fountain etc. The hotel is in a quiet side street. Around the corner about 5 min walk brings you to The Vatican & Sistine Chapel . We was lucky as an appearance from the Pope was great! Now for all attractions expect ques! As we stayed in mid novemeber the weather was cooler but stil sunny which I feel is so much nicer than walking around satnding in ques in blistering heat! There is not much shelter or shade when queing and for some up to 2hrs is along time standing in heat. Any way we also bought prior to our trip on line a "Roma Pass" Its easy to follow and once sent to you via post it gives you all the information required for your stay regarding tours , buses, even a map and where to go once you get to Rome. The Roma Pass saves alot of hassle, que jumps and saves money on attractions. I think it offers different prices which gives you entry to places you want to see. There is offices sited on the map which you need to go to once settled where you choose when what times etc and what attractions you want to see, they arrange meeting points at the office which they then take you PAST the ques straight into your choice of attraction. At busier times of year expect a small que but in november we walked staright in! From our hotle one office is 5mins away by the Vatican. Big signs up in corner so easy to find. You get given tickets which also allows you to jump on and off the tour buses which go all around Rome. Dont need taxis at all. We had a lovely Italian meal in a side street right near the hotel, was so cheap and authentic. On my actual birthday we went into The Pantheon area for a meal. Food was lovely but expect to pay alot more compared to surrounding areas. Like any city has its more expensive areas, but was lovely to sit outside with fir lighter heaters and watch what was going on around. My trip was amazing absaloutly love Rome. My brother came whom was not the slightest bit interested to start with but came away amazed by the architecture and sights!

Room Tip: Top floor best views and quiet although the street is quiet any way.
  • Stayed: November 2017, travelled with friends
    • Location
    • Sleep Quality
    • Service
1  Thank Tigerlilly7777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ccspecialist, Responsabile relazioni con la clientela at Best Western Plus Hotel Spring House, responded to this reviewResponded 23 November 2017

Dear Tigerlilly7777,

Thank you for choosing Best Western Hotel Spring House to celebrate your 40th birthday in Rome!
What would we say? your review is just amazing!! Thank you very much.
We are delighted to know that every aspect of your experience was excellent.
Warm welcome, delicious food and attentive service left a great impression on you.
It feels so special to receive such feedback from our guests and we feel satisfied each time by the commitment of our team to create fond memories of our guests.

Many thanks again for taking the time to write all the information about Spring House experience! you did such a great job and it will surely help our future guests!
We hope that you will plan another holiday with us soon!

Best Regards
Mana Radofa
Customer care specialist

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Reviewed 18 November 2017

On arrival we where met by a nice gent on reception got sorted very fast. Our room was on second floor a double bed an sofa bed rooms are average size with table and coffee and tea making available. Toilet was ok in size but the shower was tiny could barely fit into it and close doors ,the walls are very thin as u can hear any noise from other rooms. The breakfast was good selection of bread,cakes, eggs, bacon ,tea coffee.,etc.The hotel is very clean and bright and in a good location only ten minute walk to vatican city. Plenty of shops and restaurants around hotel and not noisy at night. Over all i would stay here again but in a bigger room. The staff are great and helpful.

  • Stayed: October 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
1  Thank john6666
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ccspecialist, Responsabile relazioni con la clientela at Best Western Plus Hotel Spring House, responded to this reviewResponded 24 November 2017

Buongiorno John6666,

first of all, we would like to thank you for taking the time to share your lovely review.

We are glad to hear that you enjoyed our location, so central and very well connected with all the most important places to visit.
Your glowing compliments about our staff, service, and cleanliness were an absolute joy to read.
Equally rewarding was your feedback regarding the quality of our Buffet breakfast which is plenty of choices!
Please note that our property has different room types with different room and shower size so, if you contact us directly for your next visit, we will be able to send you a personalized proposal which will surely match your needs.

We really wish to have the opportunity to welcome you back again.

Warm regards,
Mana Radofa
Customer care specialist

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 November 2017

If you're planning on a Vatican trip, this is a great location. You can see the outside walls of the Vatican from your balcony, if that gives you an idea how close you are. The room was modern and clean. Service from staff was excellent. I had contacted SHI prior to arrange a car to pick us up at the airport, and they handled it beautifully. One might think that's a small thing for them to do, but it would have been overwhelming to me to locate a taxi and getting them to understand where I was going. They also arranged a car for us when we left to take us to the port for our cruise. Everyone was friendly. The breakfast bar was always well stocked and a great way to start your day.

Room Tip: Get a balcony room so you can watch people on the street. It's not a busy street, no loud traffic noise.
  • Stayed: September 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank 19DAR53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ccspecialist, Responsabile relazioni con la clientela at Best Western Plus Hotel Spring House, responded to this reviewResponded 23 November 2017

Dear 19DAR53

Thank you for taking out your valuable time and for sharing your experience during your recent stay at the Best Western Hotel Spring House!
We are delighted to note that you had an enjoyable stay and you were extremely happy with the hotel services and the facilities available.
Our location is one of our biggest strength because, as you well explained to the Tripadvisor’s users, we are just 100 meters from the Vatican Museum but at the same time reaching the other landmarks of our beautiful city is very easy from where we are.

It is comments such as yours that motivate our associates to offer even higher levels of excellence and we shall make every effort to continue to live up to your expectations in future as well.

Thank you once again for your sweet feedback!
We do hope to welcome you back in the near future.

Warm regards,
Mana Radofa
Customer care specialist

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 October 2017

Our stay was special at the best western, they have decent standard of reception, tried many times in various places and never disappointed, always special breakfast, and the welcomewe took 2 spacious rooms absolutely clean, with all the conveniences that can be demanded for competitive prices

  • Stayed: October 2017, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank barbarasawyer3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ccspecialist, Responsabile relazioni con la clientela at Best Western Plus Hotel Spring House, responded to this reviewResponded 21 October 2017

Dear Barbarasawyer3 ,

Greetings from Rome!

Thank you for taking the time out to share a delightful review about our hotel. We really appreciate your kind comments about your experience with us.

There is no higher compliment than learning that we completely met your expectations, as that is our utmost goal! Certainly, it was equally rewarding to read that you thoroughly enjoyed your guest experience, and your kind words were meaningful to all of us here.

Thanks for recognizing the excellent quality of our breakfast as well as the cleanliness of our rooms.

We wish you a safe trip back and hope to see you in the near future for another great journey in Rome but, even if you chose to visit another city, book with us because as you said, our brand is a guarantee!

Warm Regards,
Mana Radofa
Customer care specialist

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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